Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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The core CRM works well
What do you like best about the product?
It handles the basics of a CRM and allows for various around GTM and integrations
What do you dislike about the product?
Has gotten complex - I guess we have partially made it so
What problems is the product solving and how is that benefiting you?
The basics of CRM - understanding funnel in order to improve it
The ultimate Sales CRM
What do you like best about the product?
it's flexible, allows you to support any kind of logic you need, no down time
What do you dislike about the product?
you need a good admin to tune it the way it needs to work
What problems is the product solving and how is that benefiting you?
we can see all our contact, account and business data in one place
Experience with Accounts, Leads and Contacts Intelligence View
What do you like best about the product?
I have worked with Salescloud for over 2 years and I love the easy navigation and UI in general. Ive found Accounts and Contacts objects to be super useful in my experience and lightning experience makes it all better.
I love list views and more so with the launch of Intelligence views in Spring 24. Its very easy for me now to view all Accounts data in once place for example-
I dont have to revert back to account record page again and again and can just see all the info i need from selecting the name in the list.
Having Leads Contacts data activity is also very useful for customer analytics and removes the need for excel sheet in many business scenarios
I love list views and more so with the launch of Intelligence views in Spring 24. Its very easy for me now to view all Accounts data in once place for example-
I dont have to revert back to account record page again and again and can just see all the info i need from selecting the name in the list.
Having Leads Contacts data activity is also very useful for customer analytics and removes the need for excel sheet in many business scenarios
What do you dislike about the product?
I didnt like Flow Builder much. Its hard to learn and very complex for me. Logic building is not that easy.
What problems is the product solving and how is that benefiting you?
Account , Leads and Contact Intelligence Views are great.
Lightning app builder allows dymanic action on standard objects for mobile now, which is also very useful for user view customzation
Lightning app builder allows dymanic action on standard objects for mobile now, which is also very useful for user view customzation
GTM Specialist
What do you like best about the product?
The intergrations with other softwares such as Gong
What do you dislike about the product?
All the rules required to make changes to some of the fields
What problems is the product solving and how is that benefiting you?
Reporting and source of truth for Sales Team
One of the best CRM available
What do you like best about the product?
AI automated, customized and intuitive dashboard
What do you dislike about the product?
I think in this price you will find as good solutions in other crms
What problems is the product solving and how is that benefiting you?
pipeline, sales tasks, lead tracking
For sales when using Salesforce it makes your daily data management a hassle free
What do you like best about the product?
As someone who's joined sales, it gives you a full history so you can get familiar with the account
What do you dislike about the product?
Everythign works but the layout seems a bit old for someone whos young, maybe a better aesthetic would be nice
What problems is the product solving and how is that benefiting you?
Giving history and providing data which if not available would make data management harder and tedious
Very robust system but can be limited
What do you like best about the product?
Very easy to use, with a number of great features which improve with frequent use.
Very good at displaying figures and supporting Data analysis
Very good at displaying figures and supporting Data analysis
What do you dislike about the product?
Maybe a bit outdated compared to newer models, more integration for AI are needed along with interaction into work systems
What problems is the product solving and how is that benefiting you?
Worked as a CRM for my business, very good as an all in one system, but improvements are needed for outside integration
Extremely useful and intuitive.
What do you like best about the product?
Salesforce Sales Cloud is extremely easy to use and has a lot of features that powers our production.
What do you dislike about the product?
Unfortunately, some features were not available.
What problems is the product solving and how is that benefiting you?
Salesforce helped me organizing my leads, my customers and potential contacts.
Powerful CRM with a lot of choice for customization, however there is a steep learning curve with it
What do you like best about the product?
Sales Cloud's flexibility is what I appreciated most about it. It's tailoring options can fit almost any sales process and it has a great ability of being able to integrate with pretty much any marketing/sales tool.
The dashboard givs me clear visibility into my pipeline, has become a vital part of my sales process.
The dashboard givs me clear visibility into my pipeline, has become a vital part of my sales process.
What do you dislike about the product?
The bigest downside has to be it's complexity. Its customized workflows will need admin support early on, which can slow down early processes.
However once we were up to speed, it was ideal.
However once we were up to speed, it was ideal.
What problems is the product solving and how is that benefiting you?
It fully solves the issue of managing a high volume pipeline. I always struggled with inconsitent follw ups and visibility into my pipeline.
It allowed me to streamline my process and reduce the manual work of managing the data.
It allowed me to streamline my process and reduce the manual work of managing the data.
Complicated, but powerful
What do you like best about the product?
It has a lot of features, especially when it comes to reporting. It integrates with pretty much everything in the sales sphere.
What do you dislike about the product?
Very complicated and hard to learn how to use it properly.
What problems is the product solving and how is that benefiting you?
Tracking calls, analytics, all kinds of different reporting options.
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