Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive, Scalable CRM With Powerful AI and Automation
What do you like best about the product?
Salesforce Sales Cloud is a powerful and comprehensive CRM platform designed to streamline sales processes and boost productivity for businesses of all sizes. One of the standout features is its AI-powered Einstein analytics that offers predictive insights and smart forecasting, helping sales teams prioritize leads and close deals more efficiently. The platform’s high level of customization and automation capabilities significantly reduce manual tasks, allowing teams to focus on strategic selling.
What do you dislike about the product?
The platform does have some drawbacks. The initial setup and onboarding can be quite complex, often requiring external expertise or training, which can be a hurdle for smaller teams or businesses new to CRM tools. The cost of licensing and customizations can be a challenge for startups or companies with limited budgets, as advanced features come with a higher price tag. Additionally, while feature-rich, the user interface can sometimes feel cluttered or overwhelming, slowing down adoption for new or non-technical users.
What problems is the product solving and how is that benefiting you?
The platform solves several critical sales problems: it automates repetitive tasks such as data entry and follow-ups, streamlines lead and opportunity management, and provides actionable insights to prioritize high-value deals. This automation and data centralization reduce manual errors and increase sales team productivity.
Powerful Sales CRM
What do you like best about the product?
The dashboards and reporting make it easy to track performance in real time and forecast with confidence
What do you dislike about the product?
The level of customisation is powerful, but it also means setup and ongoing management usually require a dedicated admin or external support.
What problems is the product solving and how is that benefiting you?
It helps us centralise all sales activity, giving a single source of truth for leads, opportunities, and pipeline.
Easy to use, very informative
What do you like best about the product?
It's nice to have all the information about a prospect on Salesforce Sales Cloud and being able to connect it to others systems to call them and keep track of your follow-ups.
What do you dislike about the product?
Some categories are not self-explanatory, it would be nice to have a brief description for each category when creating a lead/contact, especially with the ones that are not so common to use.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my customers, stay on top of my follow-ups and it includes a lot of information that I can use to identify each lead/contact.
Easy to manage
What do you like best about the product?
Adaptability of the tool to integrate with other platforms and have the information available all at once.
What do you dislike about the product?
It sometimes feels like a lot is going on on the screen.
What problems is the product solving and how is that benefiting you?
It's aiding in avoiding multiple tabs open on the screen and it is very quick to integrate it with the growing need for the automation.
Ease of use
What do you like best about the product?
I find this very organized, mostly due to customization and integration with other systems.
What do you dislike about the product?
I find latency driven issues, especially when there is high traffic/volume, which impacts operations.
What problems is the product solving and how is that benefiting you?
Customer tracking is now much easier as they are in a centralized location.
Only cloud CRM you need
What do you like best about the product?
Best CRM tool there for any industry to be in cloud
What do you dislike about the product?
Usage of APEX can be difficult for non technical teams
What problems is the product solving and how is that benefiting you?
Use the agent force to be able to replace sales teams completely and save costs to company
Game Changer for Location-Driven Sales.
What do you like best about the product?
Salesforce Maps provides good visualization for leads and account on maps.And also helps team to find optimal route and saves time.Improves sales efficiency.
What do you dislike about the product?
Can be complex to configure for large data and also require licensing cost.
What problems is the product solving and how is that benefiting you?
It helps me to see customers on maps.Also help me in finding optimal route.by map feature it helps me on which area and what customers i need to focus.
Salesforce Cloud Check
What do you like best about the product?
its is very easy use using the laptop , very user friendly in a company almost good support form the team for the ease of implementation . many team mate daily work on that. Very good api for the integration.
What do you dislike about the product?
Their pricing is too high only big company effort, for the small enterprise its a too big.
What problems is the product solving and how is that benefiting you?
For large lead management, weekly follow-up calls should be very easy to track. This enhances reporting and user-level activity tracking.
Powerful and Feature Rich Platform that Enhance CRM, but Complex Set up
What do you like best about the product?
Salesforce Sales offers robust and dynamic CRM measures, that makes it effective to manage all opportunities and lead
We experience scalability and easy customization from the app, allowing us to tailor our dashboards and workflow
Salesforce issues a perfect integration suite or support with thousands of marketing apps
We experience scalability and easy customization from the app, allowing us to tailor our dashboards and workflow
Salesforce issues a perfect integration suite or support with thousands of marketing apps
What do you dislike about the product?
Salesforce Sales has a systematic and comprehensive learning plan that exceeds new users abilities
Setting up Salesforce Sales demands more administrative support and time
Setting up Salesforce Sales demands more administrative support and time
What problems is the product solving and how is that benefiting you?
Salesforce is a significant approach that centralize our sales data and brings a 360 view of our clients
Our lead management has significantly improved and more automations are made
The visibility support from the helps us on conducting forecasting
All sales operations are quality and scalable
Our lead management has significantly improved and more automations are made
The visibility support from the helps us on conducting forecasting
All sales operations are quality and scalable
Great Sales and Project Software
What do you like best about the product?
Salesforce is an excellent project management and CRM tool that truly stands out in 2025. It offers powerful AI-driven features like Einstein AI, which helps automate sales forecasting, customer interactions, and service tasks, making work much more efficient. The platform’s extensive integrations and customizable dashboards enable teams to stay organized and data-driven, boosting productivity and revenue. Plus, Salesforce scales effortlessly with business growth, supporting everything from sales to marketing and customer service, making it a top choice for companies looking to streamline operations and enhance customer experiences.
What do you dislike about the product?
Its relatively high cost, which can quickly add up with various add-ons, premium support, and customization needs, making it expensive especially for small businesses. The platform is also known for having a steep learning curve,
What problems is the product solving and how is that benefiting you?
It was able to provide a support system of my clients, a sales pipeline, and the ability to keep all of my communications to my clients.
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