Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Flexible Sales Process Customization Integrated with Product Development
What do you like best about the product?
One of the standout features is the high level of flexibility it offers for customizing the sales process, which we were able to integrate seamlessly with our product development workflow.
What do you dislike about the product?
There are some issues with lead management and importing. We require the ability to add customized fields and to initiate processes automatically after a lead is created.
What problems is the product solving and how is that benefiting you?
Before we started using Salesforce, we didn't have a CRM or a structured sales process in place.
Streamlined Client Management with Salesforce Sales Cloud
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps manage a large-scale client base efficiently and determine client priorities, which significantly benefits our organization. I find features like out-of-the-box opportunities, activities, and Chatter incredibly useful for our needs.
What do you dislike about the product?
Na
What problems is the product solving and how is that benefiting you?
It's helping us manage a large scale client base and determining client priorities to work with.
Wonderful System
What do you like best about the product?
All my business data in one place, I have everything with me.
What do you dislike about the product?
Performance and Useability could be improved for the future.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us centralize all customer and opportunity data in one place, which makes pipeline tracking and forecasting much easier.
Salesforce Salescloud Review
What do you like best about the product?
This tool enables the sales team to keep track of their meetings, notes, and opportunities.
What do you dislike about the product?
The user interface could use an update to make navigation simpler and reviewing content more straightforward.
What problems is the product solving and how is that benefiting you?
We require a CRM system to manage customer data and monitor sales opportunities.
Great Insights and Reporting, but Handoff Process Needs Improvement
What do you like best about the product?
Deep insights, intuitive reporting allow the sales team to stay on top of their pipeline
What do you dislike about the product?
Handoff between our channel and sales team between leads and opps is sometimes challenging
What problems is the product solving and how is that benefiting you?
Keeps track of our pipeline and allows us to do comprehensive look backs as well as future planning
Great Customization, But Steep Learning Curve
What do you like best about the product?
Customization and flexibility. Nearly every aspect can be customized
What do you dislike about the product?
Complexity and learning curve. Can be overwhelming for new users
What problems is the product solving and how is that benefiting you?
Disorganized customer data. Inefficient lead management
Powerful Customization and Integration, but Complex and Costly
What do you like best about the product?
Salesforce Sales Cloud brings structure and visibility to our entire commercial operation at isaac. It allows us to manage a complex B2B funnel end-to-end — from prospecting to post-sale — while keeping data centralized and reliable. The high level of customization, automation capabilities, and reporting flexibility are major advantages. We can tailor objects, processes, and dashboards to match our internal workflows and connect seamlessly with other tools such as Marketing Cloud, BigQuery, and Metabase. This integration makes it much easier to monitor sales performance and align our teams on clear, data-driven decisions.
What do you dislike about the product?
The platform’s biggest challenge is its complexity. Even small configuration changes often require technical expertise, which can slow down improvements and increase dependency on specialized support. The user interface could also be more intuitive for non-technical users, especially when navigating long opportunity flows or updating multiple records. In addition, the cost of certain add-ons and integrations can be high, which may limit how fast teams can scale their use of the platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps isaac centralize and structure all sales data, eliminating information silos between teams. Before using it, we faced challenges with scattered lead tracking, manual updates, and limited visibility into conversion performance. Now, the platform allows us to manage the entire sales funnel — from lead origination to contract signature — with clear accountability at each stage.
The ability to integrate with tools like Marketing Cloud and BigQuery has been key to improving forecasting accuracy and measuring CAC/GTV efficiency. Overall, it provides a reliable single source of truth for commercial planning and performance management.
The ability to integrate with tools like Marketing Cloud and BigQuery has been key to improving forecasting accuracy and measuring CAC/GTV efficiency. Overall, it provides a reliable single source of truth for commercial planning and performance management.
Effective and User-Friendly, but Documentation Needs Improvement
What do you like best about the product?
Continues improvement from salesforce to outreach the customers. How easy and effective to build and use the application
What do you dislike about the product?
Lately we are seeing issues with salesforce on the documentation as they are improving the platform. So documentation become outdated
What problems is the product solving and how is that benefiting you?
Lead management
Absolutely Love Everything About It
What do you like best about the product?
Anything that contributes to speeding up sales, particularly when it comes to supporting the agent team, is valuable.
What do you dislike about the product?
There isn't much to say, but I do think it could benefit from more tracking features and better summaries.
What problems is the product solving and how is that benefiting you?
Sales process well..
Reliable CRM with Strong Sales Management Capabilities
What do you like best about the product?
What I like most is how it brings all my customer and sales data into one place. Tracking leads, opportunities, and activities feels straightforward, and having dashboards and reports ready whenever I need them makes day-to-day decisions much easier. I also appreciate how customizable it is—almost every part of the process can be tailored to match how our team actually works.
What do you dislike about the product?
The biggest downside is that it can feel overwhelming at times. There are a lot of features, and getting everything set up the right way usually needs admin support. If things aren’t governed well, the system can get cluttered pretty fast. Licensing and add-ons can also add up quickly, which is something smaller teams might struggle with.
What problems is the product solving and how is that benefiting you?
It helps us keep sales data clean, organized, and accessible. We no longer chase spreadsheets or rely on manual updates. Automated workflows save a lot of time, and the visibility into the pipeline has definitely improved our forecasting. Overall, it keeps everyone on the same page and gives the team more time to actually focus on selling instead of admin work.
showing 581 - 590