Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use but Feels Clunky
What do you like best about the product?
Ease of use. Makes life for the school easier
What do you dislike about the product?
Clunky when it comes to developer work or connecting to tableau desktop
What problems is the product solving and how is that benefiting you?
Advisor and student management. Calculatingmelt
User-Friendly Interface and Great UI
What do you like best about the product?
User friendliness, UI. Seems like an outstanding product
What do you dislike about the product?
Nothing particularly. I was overall very impressed!
What problems is the product solving and how is that benefiting you?
We are still trying to figure out you to best utilize this tool
Great Customization and Reporting, but Too Click-Heavy for Reps
What do you like best about the product?
I appreciate the flexibility to customize various sales flows and analyze large volumes of data. The introduction of dynamic forms has made a significant difference, allowing me to tailor page views to suit the needs of different roles.
What do you dislike about the product?
The system remains cumbersome, requiring a lot of clicking and manual data entry. As a result, reps tend to skip steps whenever they can and are constantly searching for shortcuts or loopholes. Management frequently discusses the possibility of adopting external solutions that would let reps operate outside of Salesforce.
What problems is the product solving and how is that benefiting you?
Before, we relied on a proprietary app to manage our entire business, but it left us in the dark about our sales operations. We had no insight into what our sales reps were doing, the volume of their sales, their customers, or even the number of calls being made. The only information we had was about which users had been provisioned. Sales Cloud changed everything for us, transforming our sales organization and leading to a significant increase in our revenue.
Great for Quick Setup, but Customization Can Be Complex
What do you like best about the product?
Sales cloud helps with getting our team up and running fast!
What do you dislike about the product?
Sometimes OOTB items aren't aligned with our workflow and require a complex workflow to get it running
What problems is the product solving and how is that benefiting you?
We use it to track opportunity, account hierarchy and tracking account health
Flexible Customization, but UI Can Get Messy Without Good Management
What do you like best about the product?
The platform offers the flexibility to customize features, which makes it possible to support functions beyond just sales.
What do you dislike about the product?
Without effective system management, the user interface can quickly become cluttered and difficult to navigate.
What problems is the product solving and how is that benefiting you?
This CRM solution helps track leads and sales opportunities, manage customer service through cases, and organize annual project management tasks. It provides a comprehensive way to oversee sales processes, customer support, and yearly planning.
Reliable and Robust, but Not Beginner-Friendly
What do you like best about the product?
Very robust and reliable. Once properly I implemented
What do you dislike about the product?
Not intuitive for starters. Users need intensive training to start
What problems is the product solving and how is that benefiting you?
Reporting and touch points visibility
Perfect Tool for Sales Reps—No Complaints
What do you like best about the product?
A Perfect for everytjing for sales Rep help
What do you dislike about the product?
Nothing in general everything is perfecr
What problems is the product solving and how is that benefiting you?
Ok
Great for Lead Conversion and Opportunity Management
What do you like best about the product?
Lead conversion, opportunity management.
What do you dislike about the product?
Nothing specifically, but earlier had issues with procebook management
What problems is the product solving and how is that benefiting you?
End to end sales process management
Powerful and Customizable Platform, but UI Can Be Overwhelming for New Users
What do you like best about the product?
As a developer, it is fairly easy to customize the platform to meet business needs. Even then the standard features are incredibly powerful out of the box.
What do you dislike about the product?
The UI can be a bit unintuitive or overwhelming to brand new users. Some of the record pages can show too many things all at once.
What problems is the product solving and how is that benefiting you?
Simplifies managing prospects and provides a holistic view of all engagements with customers. Helps to reduce context switching between multiple different systems by having the most important details surfaced in one place.
Easy to Use and Flexible, but Pricey
What do you like best about the product?
Ease of use and flexibility to configure as required
What do you dislike about the product?
Licensing can be difficult to understand and can end up being expensive.
What problems is the product solving and how is that benefiting you?
Streamlining the insurance policy renewals process
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