Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Sales Management, but Interface Can Be Cumbersome
What do you like best about the product?
I really like how everything about the sales process lives in one place. It’s super easy to track leads, manage deals, and get a clear view of the pipeline. The automations and reports make life so much easier — less manual work and more time to focus on selling.
What do you dislike about the product?
It can feel a bit heavy at times — too many clicks and setup steps to get simple things done. Some customizations take longer than expected, and the interface could definitely be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
It helps keep all customer and deal information in one place, so nothing falls through the cracks. With automation and real-time data, it’s much easier to stay on top of follow-ups, manage the pipeline, and make smarter sales decisions.
Great for Managing Sales Cycles, but Forecasting Needs Improvement
What do you like best about the product?
It enables you to oversee the complete sales cycle for an account.
What do you dislike about the product?
Forecasting feature hasn't been upgraded as expected before
What problems is the product solving and how is that benefiting you?
It is streamlining the entire sales process for our customers and helping sales team manage the opportunities
Great Sales and Forecast Features, but Lacks Case Creation from Opportunities
What do you like best about the product?
The Sales process and the forescast, it’s a good combination
What do you dislike about the product?
Can’t create cases from opportunity by default
What problems is the product solving and how is that benefiting you?
The prospect process and the sales process
Great Customization Options, but Limited Metadata Access
What do you like best about the product?
The level of customizations that can be done.
What do you dislike about the product?
Some metadata changes are not accessible
What problems is the product solving and how is that benefiting you?
We have different utility business and it is useful with customizations
Flexible and Convenient, but Customization Can Be Challenging
What do you like best about the product?
I appreciate the flexibility and the out-of-the-box functionalities offered. These features make the experience more convenient and adaptable to different needs.
What do you dislike about the product?
Sometimes clients have complex processes that require customization, but these should ideally be standardized.
What problems is the product solving and how is that benefiting you?
The sales pipeline guides the process from a qualified lead all the way to winning opportunities.
Agentforce 360: Love It!
What do you like best about the product?
Agentforce 360, It allows AI agents to handle routine tasks autonomously, such as generating quotes or responding to customer inquiries, freeing up sales reps to focus on high-value activities
What do you dislike about the product?
System Slowdowns, Highly customized orgs with complex workflows, and triggers can suffer from slow page load times and "time spinner" delays, directly impacting sales rep productivity.
What problems is the product solving and how is that benefiting you?
The Data Cloud component of Sales Cloud can not only connect to external data but also standardize similar data from different records and systems, merging it into a consistent format.
A Great Tool
What do you like best about the product?
It’s a great enterprise tool really enabling sales teams with next gen capabilities to boost lead conversion
What do you dislike about the product?
Implementation of complex use cases can slow things down and needs IT experts
What problems is the product solving and how is that benefiting you?
Managing and tracking all sales in one platform, 360 view of customer
Great for Team Productivity, but Setup Requires Time and Training
What do you like best about the product?
Sales Cloud makes it easy for teams to stay aligned and productive. I love how it automates routine tasks, tracks every customer interaction, and gives reps the tools they need to focus more on selling and less on admin work
What do you dislike about the product?
The initial setup and configuration can be time-consuming, and without the right enablement, users might not tap into its full potential. It’s a platform that shines with proper training and guidance.
What problems is the product solving and how is that benefiting you?
Before Sales Cloud, tracking leads and opportunities across different tools was time consuming. Now, everything is centralized from prospecting to deal closure which saves time, increases visibility, and helps the team prioritize high value opportunities
Great Team Experience with Pipelines and Forecasting Features
What do you like best about the product?
Our team appreciates features like pipelines and forecasting.
What do you dislike about the product?
None at the time that the team dislikes.
What problems is the product solving and how is that benefiting you?
Forecasting and sales
I haven't used Sales yet, so I can't comment.
What do you like best about the product?
I haven't used Sales yet because we don't have that cloud.
What do you dislike about the product?
I don't know because we haven't implemented this cloud yet.
What problems is the product solving and how is that benefiting you?
I don't know because we haven't used that cloud yet.
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