Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly for B2B, but Can Get Complicated in Simple Scenarios
What do you like best about the product?
Very user friendly for b2b business in current
What do you dislike about the product?
Sometimes it become complicated a simple scenario
What problems is the product solving and how is that benefiting you?
All customer in one page
Great for Streamlining Sales Processes, but Badge Interface Needs Improvement
What do you like best about the product?
I am helping my CRM and sales team implement more robust processes to ensure we communicate the right information to our clients.
What do you dislike about the product?
The badge interface is interesting, and it can become tricky to navigate as time goes on.
What problems is the product solving and how is that benefiting you?
The most valuable aspect is how it unifies the sales and communication processes.
Great Data Insights with Tableau Integration, but Challenging with Poor Data Inputs
What do you like best about the product?
The data available to make impactful insights with connections to Tablaeu
What do you dislike about the product?
It can be overwhelming when dealing with bad data inputs
What problems is the product solving and how is that benefiting you?
We are using it for account management, orders invoices deliveries, etc
User-Friendly Interface Stands Out
What do you like best about the product?
The user friendliness is great for our internal team
What do you dislike about the product?
onboarding could be made simpler for new users
What problems is the product solving and how is that benefiting you?
Keeping our crm data clean and easy to use the data
Great End-to-End Coverage, but Pricey and UX Needs Improvement
What do you like best about the product?
You can cover the hole proces, from lead to order
What do you dislike about the product?
Is expensice, ux could be better and user interface
What problems is the product solving and how is that benefiting you?
No relevant essiu
Centralized Customer Data Is a Game Changer, but Interface Feels Clunky
What do you like best about the product?
Having all the customer data centralized in one location provides a complete overview. It makes it much easier to access information and understand the full picture of each customer.
What do you dislike about the product?
It's still a bit clunky, though that might be due to the way my organization is set up.
What problems is the product solving and how is that benefiting you?
This feature enables us to connect with our subsystems, which helps us deliver customer service in response to alerts.
Powerful Reporting Features, but Steep Learning Curve for New Users
What do you like best about the product?
Reporting is very helpful. I’m able to report across multiple objects.
What do you dislike about the product?
The learning curve. We as a company are newer to Salesforce so getting to know all the different aspects of the software is challenging.
What problems is the product solving and how is that benefiting you?
Reporting and increasing the speed we are able to make changes and updates to account information. More guardrails to increase the integrity Of the data.
Good tool, minor recommendation
What do you like best about the product?
Unified system, lots of tools and capabilities
What do you dislike about the product?
A lot of options, but requires a lot of initial effort to really get setup right and have across the board utilization.
What problems is the product solving and how is that benefiting you?
Solving unifying place for the team to input leads and opportunities
It Ticks All the Boxes
What do you like best about the product?
It ticks all the boxes. And it helps users to do the sales.
What do you dislike about the product?
Some important things are not included in the sales package.
What problems is the product solving and how is that benefiting you?
It allows sales people to do the job.
Great Features, But Expect a Learning Curve and Cost
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its automation and AI-powered features. The ability to automate repetitive tasks, like sending follow-up emails, updating lead statuses, and setting reminders, really helps streamline the sales process. This not only saves time but also reduces the chance of human error.
The integration of Salesforce Einstein, the AI layer, is another standout feature. It provides sales teams with predictive insights and actionable recommendations that help prioritize leads, optimize sales strategies, and forecast outcomes. This level of intelligence gives sales reps an edge by allowing them to focus on the most promising opportunities, instead of manually sifting through data.
Lastly, the customizable dashboards are a big win for me. They give a quick and easy way to track sales performance and make real-time adjustments. Whether you're a sales rep or a manager, the ability to tailor the view to your specific role makes the tool even more valuable.
The integration of Salesforce Einstein, the AI layer, is another standout feature. It provides sales teams with predictive insights and actionable recommendations that help prioritize leads, optimize sales strategies, and forecast outcomes. This level of intelligence gives sales reps an edge by allowing them to focus on the most promising opportunities, instead of manually sifting through data.
Lastly, the customizable dashboards are a big win for me. They give a quick and easy way to track sales performance and make real-time adjustments. Whether you're a sales rep or a manager, the ability to tailor the view to your specific role makes the tool even more valuable.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful and highly customizable platform, its complexity can be a drawback for new users. The learning curve is steep, especially without proper onboarding or dedicated admin support. Additionally, the interface can sometimes feel cluttered, making it difficult to navigate quickly. Customizations often require technical expertise or developer involvement, which can slow down agility for smaller teams. Lastly, the cost can add up quickly, particularly when adding on features or accessing advanced functionalities that aren't included in the base package.
What problems is the product solving and how is that benefiting you?
Scaling and streamlining our sales team
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