Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Excellent capacity, slightly clunky user interface
What do you like best about the product?
Ability to customize the system according to business processes; integration with a variety of other software; good applications that can be installed on top of Salesforce to improve processes. Salesforce is probably the best source of truth on customers and sales there is.
What do you dislike about the product?
Some application integration is buggy (i.e. Outlook - sometimes stops working, poor integration when using Outlook in browser, but okay when using Outlook client); user adoption is difficult - Lightning interface is definitely very user-friendly, but not all Salesforce functionality works on it
What problems is the product solving and how is that benefiting you?
We can report on sales activity, qualify leads, onboard folks faster using opportunity stage guidance and other tools, keep track of various deliverables that come with every opportunity, ensure accurate invoicing and payments, and provide reports to our clients using the customer-facing portal (the Experience Cloud portal is definitely something that makes Salesforce stand out among its competitors)
Recommendations to others considering the product:
Salesforce is a powerful tool, but it will take many hours to set up for the organization. I believe for an organization of 25 we've spent at least 100 hours of staff time and at least the same amount of Salesforce consultant time (an external consultant we've had to hire and retain), and the system is still not quite there yet. User adoption takes a long time as well. If you do not plan on having a dedicated person serving in the Salesforce administrator and trainer role, perhaps it's worth looking at other, easier to implement and manage, but less powerful CRM solutions.
Great Tool if Used Correctly
What do you like best about the product?
We are currently in the midst of redoing how we work with Salesforce and I am just currently learning more capabilities of Salesforce that before I didn't know were available. I like having all of my account and contact information all in one place. When I forgot a name or a contract or some opportunity that I did with an account, it's so easy to go back in and review what we've done in the past and track what's working and what is not working.
What do you dislike about the product?
I think Salesforce is a little open ended and that although it's supposed to be used one way, not all businesses use it that way. We are having to bring in a consultant to reorganize how we use Salesforce because we are not your standard "salesforce" team. We are having to come up with unique solutions to how we can use it. We know Salesforce has the tools for us to be successful, but again we need to get creative in how we are utilizing them.
The other thing I dislike are the reminders. I haven't been able to utilize the outlook integration as it's not available for my computer or version of outlook, so when I set reminders in Salesforce, it is only useful if I am actually in Salesforce all day long, which as it stands right now I am not.
The other thing I dislike are the reminders. I haven't been able to utilize the outlook integration as it's not available for my computer or version of outlook, so when I set reminders in Salesforce, it is only useful if I am actually in Salesforce all day long, which as it stands right now I am not.
What problems is the product solving and how is that benefiting you?
The problems we are solving are ensuring that we are tracking all of our sales the same way for everyone throughout the company. From there, it is passed on to the next department who can easily view what has been booked and sold and move on from there. It's been a great way to track sales.
Recommendations to others considering the product:
I would recommend for anyone who is considering on using Salesforce to hire a consultant to find out the best way that Salesforce can be used for your companies individual needs. I believe everyone probably uses it differently, and it's best to bring in an expert to help you figure that out. I believe in the long run it will be worth it.
Best of breed CRM that drives functionality for other platforms
What do you like best about the product?
Salesforce.com has been easy to use and it has a very good partner community. With it being so wide in use it is not difficult to find tips from the greater User community on how to do things in the platform. Most IT departments and system integrators understand how it connects to other platforms.
What do you dislike about the product?
I haven't found anything that I dislike about Salesforce.com.
What problems is the product solving and how is that benefiting you?
I have used Salesforce.com primarily as the first platform to use for CRM (after not having used anything) and then as a replacement for older platforms. The features within have enabled my colleagues and clients to more efficiently manage leads and close sales.
Recommendations to others considering the product:
Make sure that you have your lead processes and timings mapped out before you implement. You may want to make sure that you have templates for lead notifications and other notifications in the system before you go -live, to help make sure that communications are standardized.
Sales Cloud is Helpful
What do you like best about the product?
Good way to integrate leads into Salesforce. Makes the sales team more productive.
What do you dislike about the product?
The cost is high & there sometimes issues with inaccurate data.
What problems is the product solving and how is that benefiting you?
Our teams have niche industries & it helps target them. Makes their time more productive.
Sales Cloud Flexibility for Consulting Deals
What do you like best about the product?
One of the best CRM applications on the market.
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
What do you dislike about the product?
- Can be expensive for the SMB segment
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
What problems is the product solving and how is that benefiting you?
- Sales process
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
Recommendations to others considering the product:
- Look at Oracle CRM and MS Dynamics if you are large enterprise
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
Amazing cloud platform for service and sales crm
What do you like best about the product?
The way you can build the entire system is super fast and we hosted our crm system in few months. Also the effort we put was really very small to achieve something big.
What do you dislike about the product?
Limitation, most of the features are having various limitations and this we really don't like and always have to do some customization
What problems is the product solving and how is that benefiting you?
Suport System and Sales CRM
No. 1
What do you like best about the product?
It is really good product for sales and service both.
And all in one. Getting enhanced features every quarter.
And all in one. Getting enhanced features every quarter.
What do you dislike about the product?
Nothing, but I would like to see more features in future
What problems is the product solving and how is that benefiting you?
-Sales and removing customer duplicate data
Recommendations to others considering the product:
It is really good product for solving every difficulty in business
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