Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Integration Friendly
What do you like best about the product?
I appreciate the ability to document the current status of an Account, to see the team working on it easily, and to integrate with software like Gong to keep a record of the communications taking place with the point of contact for a client. Salesforce also makes it easy to keep things like troubleshooting cases and growth opportunities in one location with all the other account info, which keeps things organized.
What do you dislike about the product?
Getting in the swing of using Salesforce can be a bit daunting and there are far too many articles/resources to try and get a brief overview from. It would be great if there was a short, quick video to just get you set up and then the additional resources could be used from that point on.
What problems is the product solving and how is that benefiting you?
We are tracking account/asset status along with opportunities and troubleshooting cases all in one place. This makes response time much quicker and lets anyone who needs to be able to easily see what is going on with an account.
Recommendations to others considering the product:
Create some training of your own to assist new users with getting set up in a way that works best for your organization. This can be the most confusing part, but is easy to get passed once people have the basics down.
Everything I've Ever Needed
What do you like best about the product?
Salesforce is very easy to understand. I had never used a CRM before Salesforce. They provide fantastic training modules and ways to learn the depths of CRM. Within months, I was fluent in Salesforce for my company. There is no better way to organize, store, and access information quickly.
What do you dislike about the product?
Salesforce is so diverse, it is a tough thing to build from the ground up, so you will most likely need a Salesforce developer to work alongside you. I work for a non-profit, so this certainly wasn't a cheap venture. However, our rep was accommodating throughout the process. I don't have any complaints! Salesforce has fixed so many problems and made life so much easier!
What problems is the product solving and how is that benefiting you?
There isn't a problem we aren't solving with this software! All of our information is stored uniquely in customer profiles enabling our team to easily access records and accounts. Everything is organzied beautifully.
Salesforce CRM is one of the best CRM in market.
What do you like best about the product?
Salesforce CRM is one of the best robust CRM in the world, which is very easy to use. Due to its intuitive UI, this platform has become super user-friendly, and all credit goes to the magical dashboard. Along with dashboard, reports , campaigns, leads, etc. are easily accessible. This platform supports integration with most third-party applications. I did integration with Skype, which was very helpful for me. It is reliable and secure, you would be able to support any business based on the data informatiom. Though this is clould based platform thats make it secure and reliable.
What do you dislike about the product?
I have been using this platform for a long back and trust me. I did not find any glitch or hiccup. But rather than dislike, I would like to mention a few points that will make this platform robust. The first point for me as a user is to have more filters in detailed reports that would be much more helpful, or the generated report should be customizable quickly based on need.
What problems is the product solving and how is that benefiting you?
This platform is loveable for one important reason, which is nothing but a superb report format that provides very detailed information with graphical and numerical representations. Even this platform helps us to send emails and managing calls with customer because clarity of data that also help us to know how many cases done so far very easily and post doing all report is ready. Even a lay man can use lot fo hidden features of Salesforce CRM by using trailblazer activities which helps to get to know "How to use different features of CRM". We would have lot of data stores associated to any customer like URLs, phone call,notes, images, etc.
Recommendations to others considering the product:
If someone is looking for the most secure and reliable platform, please consider Salesforce CRM. Trust me, and this platform understand customer need very well.
Salesforce Performance and Analytics Review 2022
What do you like best about the product?
Once a user conquers the learning curve associated with this program, they will find that the overall functionality rating for this product is very high. There are many fields and micro-tools that increase efficacy and navigation within the program to maximize output once the general User Interface once a user masters the basics.
What do you dislike about the product?
Regarding my previous statement, the initial learning curve and the sometimes overwhelming amount of fields and data within this program can feel insurmountable initially. There are so many little tools, details, and aspects of Salesforce that require lots of initial training and attention to detail before one can successfully use it.
What problems is the product solving and how is that benefiting you?
I have been able to navigate massive amounts of business and sales data, set up and prepare logistical efforts, and arrange multifaceted information used successfully for my team and the project that I am on. I have been able to close deals and set up my company's services in hundreds of new restaurants using Salesforce once I learned the ins and outs of how the program works.
Recommendations to others considering the product:
Ensure that you have devoted the proper amount of time truly learning and understanding the program before getting fully involved with it!
Salesforce Sales Cloud Review
What do you like best about the product?
This is the best CRM I have ever used. It's so user-friendly, and at the same time, it's efficient
What do you dislike about the product?
It's getting more expensive when we need additional services
What problems is the product solving and how is that benefiting you?
We were looking for a CRM system to manage our contacts and leads and other business areas
Salesforce is easy to use, and extremely helpful as a CRM. Could use updating of user interface
What do you like best about the product?
Once you get the hang of things, and how your organization has set up your CRM instance, Salesforce is extremely easy to view. My dashboards, reports, campaigns, leads, etc. are easily accessible. I also love how we can get highly customizable with our reports and dashboards. THere's really nothing you can't do with Salesforce.
What do you dislike about the product?
The use interface is a little clunky and outdated in my opinion. I think the over image could use a refresh so that navigating the platform will be easier and "prettier" to look at.
What problems is the product solving and how is that benefiting you?
We are using the Salesforce CRM to see what leads are coming in, how they're interacting with our content, and tasks to follow up. We've taken the manual process of lead follow up out of the picture and have automated the process.
Recommendations to others considering the product:
It's the best in the game and the easiest to use. Almost all other platforms have an integration with Salesforce which makes it incredibly accessible.
Powerful CRM
What do you like best about the product?
Salesforce is no doubt the world's most robust CRM. You can design any sales process scenario within the system. It is reliable and you can support business decisions on its information if data flow and data hygiene are good among your team.
What do you dislike about the product?
(1) If the basic/generic salesforce setup doesn't work for your company you more than likely will need someone, a salesforce developer or expert, to set it up for you; (2) The Salesforce mobile app is really poor. The UX of the app is completely off and they haven't done any major updates in years. They should re-design the whole app experience from the ground up.
What problems is the product solving and how is that benefiting you?
The main problem we solved was to finally have a single source of truth for all client data. Having a single repository for all customer information validates the accuracy of the data and helps your business decision making process at all levels.
Recommendations to others considering the product:
Consider having a freelance salesforce expert to help you with implementation. I believe it makes all the difference. It helps you get off the ground which is a key part in getting used to new software, and usually the stage everyone quits.
Salesforce all the way
What do you like best about the product?
how easy you can access all files that you need and how can you update them as well.
moreover the ability to share documents between your coworker is amazing and time saving
moreover the ability to share documents between your coworker is amazing and time saving
What do you dislike about the product?
it is hard to use at the beginning and you need guidance on how to use it and even after a new update is being released I couldn't find any instruction on how to use it
What problems is the product solving and how is that benefiting you?
Sales agreement and management, creating solutions for partners and keeping their data safe and shared with employees. in addition of selling them our products
My Salesforce CRM Rreview
What do you like best about the product?
The best thing about Salesforce is its architecture the way we can connect our objects and customize as we want as per ower requirements and this CRM can be used by every size of company from small companies to medium-sized companies and leading large companies like we can manage data in a very efficient way and can track the growth and sales for the company with the help of reports and Dashboards.
What do you dislike about the product?
I think the cost of running a CRM for salesforce in an organization is growing and adjusting, customizing, and maintaining the SFDC according to the corporate business requirement from a salesforce affiliate company and it is an additional cost that companies have to pay for some time out of pocket.
What problems is the product solving and how is that benefiting you?
Like salesforce is accepted by many industries each industry uses its own way as per their business requirement some companies use salesforce its campaigns for marketing and generating leads for the business and some user service cloud in order to provide services to their client's and some companies use automation which is provided by the flows, process builders, and workflow which reduce the manual process in salesforce.
Salesforce is the number one CRM platform, it's the core of many business processes in our company
What do you like best about the product?
very easy to implement new business processes
many integrations possibilities with other apps
many integrations possibilities with other apps
What do you dislike about the product?
Pricing is quite high
some basic features are still missing
some basic features are still missing
What problems is the product solving and how is that benefiting you?
we implemented all Marketing/Sales/Customer Success business process into Salesforce, almost with zero code
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