Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great integration, but the interface is confusing and overloaded
What do you like best about the product?
The ability to integrate other sources of information and custom objects
What do you dislike about the product?
The interface has too many tabs and views to navigate through the information.
What problems is the product solving and how is that benefiting you?
Purchase history and customer behaviors
My review
What do you like best about the product?
It a seamless user interface for our front line staff.
What do you dislike about the product?
Currently don’t have any dislikes about it.
What problems is the product solving and how is that benefiting you?
It’s solving a seamless solution for our front line staff
Highly Effective CRM with Great Customization, But Pricey
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to organize our data effectively and provide a comprehensive 360-degree view of our customers, which is crucial for our business. The opportunities and sales basic infrastructure features are particularly beneficial. Additionally, the ease of use and straightforward configuration significantly support our development efforts.
What do you dislike about the product?
I find the pricing of Salesforce Sales Cloud to be a concern, indicating that it might not be as straightforward or cost-effective as I would like.
What problems is the product solving and how is that benefiting you?
I find the product organizes our data effectively, providing a comprehensive 360-degree view of our customers, enhancing how we manage and understand our customer relationships.
Efficient Customer Management, but Pricey
What do you like best about the product?
Streamline and easier to manage customer relationships
What do you dislike about the product?
High cost and the steep learning curve initially
What problems is the product solving and how is that benefiting you?
Central data location and ability to see analystics in one spot
Streamlined CRM for Sales and Marketing
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ease of use, allowing our diverse teams to be on the same page. The platform consolidates all sales information and opportunities into a single accessible location. I also find the training tools, like Trailheads and documentation, excellent for training staff, making the uptake process smooth and effective.
What do you dislike about the product?
I find the process of aligning our team across various business verticals to be challenging. Additionally, migrating from different Salesforce environments and Microsoft Dynamics was difficult due to handling data from multiple organizations and integrating it into a single platform.
What problems is the product solving and how is that benefiting you?
I find the product centralizes our sales data, enabling my team to access information seamlessly, improving coordination across services, contracts, finance, and sales teams.
Streamlined Case Management with Salesforce Sales Cloud
What do you like best about the product?
I find the setup process of Salesforce Sales Cloud to be very easy, especially with the support of a vendor who handled it efficiently. The case management features, including the automatic creation of cases and email-to-case functionality, are incredibly helpful. I appreciate how Salesforce keeps all departments connected and streamlines case creation processes across various scenarios. I love Salesforce Sales Cloud's capability to integrate backend flows and manage business lines using leads and opportunities. The UI is user-friendly, making it a valuable tool in my organization.
What do you dislike about the product?
I find that Salesforce Sales Cloud requires too many customizations and lacks sufficient in-house features.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud solves case management, keeping all departments coordinated with seamless case creation and management. It simplifies departmental collaboration using cases and is crucial for managing leads and opportunities efficiently.
Great Customization, Needs More Integrations Like Docusign
What do you like best about the product?
Ability to customize our pipeline based on our orgs unique functions
What do you dislike about the product?
Not much it has worked well for us. I think we need to integrate more tools like Docusign into our system to get the full use benefits of it
What problems is the product solving and how is that benefiting you?
Making it easy to track where each of our partner districts is in their pipeline and once signed on easy to find all the details related to what we are doing with them
Great for Sales Data, But Reports and Dashboards Need Improvement
What do you like best about the product?
All data for the operational sales team at a glance.
What do you dislike about the product?
Reports and Dashboards are still standard and should be enhanced.
What problems is the product solving and how is that benefiting you?
Reflecting the customer business and customer engagement at a central place.
Great Integration Flexibility, but Steep Learning Curve for New Users
What do you like best about the product?
I appreciate how this product can integrate with such a wide range of platforms. This flexibility makes it much easier to connect with the tools I already use.
What do you dislike about the product?
The learning curve for new employees is noticeable, as it takes some time for them to become familiar with the system.
What problems is the product solving and how is that benefiting you?
Pipeline management and sales are the main aspects I focus on with this product.
Easy-to-Understand Data Model, but Setup Can Be Frustrating
What do you like best about the product?
The best thing about salesforce sales cloud is the the data model which is easy to understand
What do you dislike about the product?
The setup is sometimes annoying to open and navigate
What problems is the product solving and how is that benefiting you?
We are solving problems for transplant patients and the sales cloud helps manage our patient data
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