Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud Flexibility for Consulting Deals
What do you like best about the product?
One of the best CRM applications on the market.
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
What do you dislike about the product?
- Can be expensive for the SMB segment
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
What problems is the product solving and how is that benefiting you?
- Sales process
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
Recommendations to others considering the product:
- Look at Oracle CRM and MS Dynamics if you are large enterprise
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive
Amazing cloud platform for service and sales crm
What do you like best about the product?
The way you can build the entire system is super fast and we hosted our crm system in few months. Also the effort we put was really very small to achieve something big.
What do you dislike about the product?
Limitation, most of the features are having various limitations and this we really don't like and always have to do some customization
What problems is the product solving and how is that benefiting you?
Suport System and Sales CRM
No. 1
What do you like best about the product?
It is really good product for sales and service both.
And all in one. Getting enhanced features every quarter.
And all in one. Getting enhanced features every quarter.
What do you dislike about the product?
Nothing, but I would like to see more features in future
What problems is the product solving and how is that benefiting you?
-Sales and removing customer duplicate data
Recommendations to others considering the product:
It is really good product for solving every difficulty in business
Market Leader in the CRM space
What do you like best about the product?
A lot of useful features like
Easy for a beginner to navigate through the app
Experts can customize the app using many tools like Flows, Apex and LWC
All standard CRM features out of the box
Available to extend the app using Appexchange apps
The product is high-quality and easy to customize.
Addition of Agentforce can help Sales cloud users to get an AI assistant to help frame emails or to help
Sufficient availability of Salesforce administration and developers, as the product has been in the market for a long time.
Easy for a beginner to navigate through the app
Experts can customize the app using many tools like Flows, Apex and LWC
All standard CRM features out of the box
Available to extend the app using Appexchange apps
The product is high-quality and easy to customize.
Addition of Agentforce can help Sales cloud users to get an AI assistant to help frame emails or to help
Sufficient availability of Salesforce administration and developers, as the product has been in the market for a long time.
What do you dislike about the product?
The product can be a bit pricey for small organizations
The product does require management buy-in. Like any other CRM if the Sales team does not spend time in entering information about leads, activities then getting an ROI can be challenge
The product does require management buy-in. Like any other CRM if the Sales team does not spend time in entering information about leads, activities then getting an ROI can be challenge
What problems is the product solving and how is that benefiting you?
We implement Sales cloud and customize the product to map to customers business processes. Each business is unique. Salesforce needs to be customized to get maximum benefit. As an example, the setup may require initial import of data, setting up of opportunity stages, web to lead etc.
Sales cloud is used by customers to track leads, customers, contacts and opportunities. Sales cloud is used by small businesses to enterprise customers. It can be used to forecast revenues. Ideally you want to capture all interactions between prospects and employees in Salesforce. You can use the tool to generate quotes and other documents.
One of the strengths of the product is that it is customizable and can be modified based on business processes.
Sales cloud is used by customers to track leads, customers, contacts and opportunities. Sales cloud is used by small businesses to enterprise customers. It can be used to forecast revenues. Ideally you want to capture all interactions between prospects and employees in Salesforce. You can use the tool to generate quotes and other documents.
One of the strengths of the product is that it is customizable and can be modified based on business processes.
Recommendations to others considering the product:
You may also consider the Force.com One app license and build features based upon your custom requirement.
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