Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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One of the Best organizational Tools of our day
What do you like best about the product?
I love having all the information I need to interact with clients effectively, including potential clients and leads, all in a single place! Truly one of the best tools of our day!
What do you dislike about the product?
When there are glitches in the system, it can slow down productivity to an almost standstill pace. They are usually fixed quickly, but sometimes it's painful how slow it goes, if it goes at all.
What problems is the product solving and how is that benefiting you?
Salesforce is helping our company organize all of the leads we have flowing into our pipeline. It's the source of truth for all of our sales and client work. :)
Salesforce is a Beast!
What do you like best about the product?
Salesforce, once you learn how to use the sales cloud effectively, is one of the best CRM software suites I have used to manage customer information, orders, etc.
What do you dislike about the product?
Salesforce takes quite a while for some people to understand fully. Since the system uses an "If that then this" type flow, it can be challenging for some to learn. Training new hires on Salesforce can be challenging if they don't think in a linear fashion.
What problems is the product solving and how is that benefiting you?
It is helping us manage and organize all of our customer information. It also integrates seamlessly with a lot of other systems which makes it easier for reporting, call management, and more.
SFDC a more intuitive tool now:
What do you like best about the product?
As a sales manager, I have been a user of Salesforce and since the recent enhancement, it has become more user friendly, easy to navigate or toggle from different tabs which could save sales professionals a lot of time researching and updating account information. I specifically like how easy it easy to create and view reports from Dashboard and it's Analytics Insights also provide guidance to Sales Coach to help manage team performance.
What do you dislike about the product?
Sometime, it's sluggishness connecting to different tools connected to them, like linked in navigator, Zoom Info and Ironclad. It's manageable but sometimes yo have to reload a couple of time before it sync
What problems is the product solving and how is that benefiting you?
It's our role's bread and butter. Salesforce helps us manage our jobs easily. Compared to other CRM tools, it show comprehensive information at a single glance and it is easy to navigate too.
A great place to get consolidated information across teams
What do you like best about the product?
I liked being able to see existing information on my clients and accounts and details without having to reach out to my colleagues on other teams and wait for a response. Saved me and my teams money and effort in verbally sharing or physically storing this information.
What do you dislike about the product?
It can be difficult to change the type of property for example, i would like if there were one button to mass change leads to contacts or vice versa without having to individually go through and change each property.
What problems is the product solving and how is that benefiting you?
having consolidated information that is easily accessed on demand and can help me to plan my outreach in accordance with what my other team members are already working on. I also like that it can be linked to my other programs i.e hubspot and/or salesloft to work across teams.
Explore the amazing possibilities of Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud Field Service is the most reliable and convenient way to implement it in my organization, despite not being straightforward. My team has been thoroughly impressed by both iOS and Android applications as they are easy to understand and have top-notch performance. Moreover, since upgraded versions of SF products were released, more features specifically for Field Service had gradually become available – making us much happier than before when I built them from scratch! In the upcoming edition of the sales cloud, there will be a new Work Plans feature that replaced previous options allowing me to look forward with excitement - this proves how simple adding components can be.
What do you dislike about the product?
I wouldn't say I like that Salesforce can be complicated to navigate, and data is easily misplaced due to its vast amount of fields, accounts, and small font size. Although customization options provide versatility for organizations' needs, navigating through this platform must be more user-friendly for those unfamiliar. Without first gaining familiarity with the system, it isn't easy to utilize effectively.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud utilizes Key Performance Indicators (KPIs) to track performance daily, weekly, monthly, quarterly, and yearly. This data allows us to identify potential issues or areas of improvement within our organization, internally with employees and externally with clients.
Experience exceptional Sales Solutions with the Salesforce Sales Cloud
What do you like best about the product?
I am drawn to the Salesforce Sales Cloud for its intuitive user interface and ease of deployment. Automation tools help streamline mundane tasks, while cloud scalability provides a framework that supports rapid business growth on demand. The specific security measures ensure that sensitive data is safe from unauthorized access, promoting organizational trustworthiness amongst customers and partners. Furthermore, with powerful analytics capabilities at your fingertips, you can quickly produce reliable insights ensuring informed decisions can be made without unnecessary delays or guesswork. Finally, I love how accessible online learning resources provide an easy way for users around the world to stay up-to-date with best practices, ensuring they get maximum value out of their technology investments not just now but also into the future.
What do you dislike about the product?
I dislike the instability of Salesforce Sales Cloud due to its many customization possibilities, which can be challenging to keep track of. It has incredible potential if configured and understood adequately; however, training is necessary for users to use the available features fully. All this requires time and effort that can detract from other important tasks.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Rule-based auto-assignment was an excellent choice for Service Cloud functionality. Automatically delegating tasks to the most accessible individual removed any need for constant supervision, freeing up valuable resources.
Reporting metrics into consolidated view is great, but data can be iffy based on other APIs
What do you like best about the product?
Reporting view is very easy to create and customize. It's helpful in all aspects of the sales cycle and marketing activity. It's best for a visual graph view which is easy to customize and create charts or bar graphs. Creating opportunities is fairly easy, and the option to include more information in VARIOUS areas is great, even though it can be overwhelming, I try to remove fields I will never use so the visual is more condensed.
What do you dislike about the product?
It can be overwhelming with the fields and information if you don't know what you need or what to enter directly. There is no way to condense it because having the option is helpful. Creating opps isn't difficult, but it requires a ton of manual entry, which is time-consuming. I wish there was a better way to integrate auto-publishing or to populate to alleviate the time it takes to enter information. Because of this, many opps are missing information that others have, creating skews in the data and hence reporting.
What problems is the product solving and how is that benefiting you?
Tracking each opportunity in the sales cycle and for us tracking sales and pipeline activity (or tying back to specific activities) if done correctly. Our CRM in Salesforce is great though.
Great tool for transparency on the customer journey!
What do you like best about the product?
Provides a clear look at the different stages of the buyer journey, and helps us optimize toward success and more revenue wins. In a marketing organization that is directly tied to revenue, we leverage this tool to track the journey as well.
What do you dislike about the product?
Implementation takes a long time and there is a strong learning curve to get fully onboarded into this platform. More educational resources would be helpful.
What problems is the product solving and how is that benefiting you?
Salesforce has helped us save a lot of time in pulling reports and doing pulse checks on how our campaigns are performing, based on client's interactions within our platform.
Only as good as you set it up to be
What do you like best about the product?
The amount of collaboration amongst teams is the best in the market. Having multiple BUs that have the visibility to view information but not edit has helped me tremendously in past roles. There are more tools on the market that also now integrate with SFDC so keep data as up to date as possible on activities (Outreach, Revenue.io) as well as contacts (Sales Nav).
What do you dislike about the product?
Like most CRMs, it is the most powerful when the data is cleanest, and it is used properly. Human error becomes a factor here. Really think about the most important things you need to track and implement it. The best way to capture information is usually the simplest, with minimal clicks from sales reps (as an example). As a salesperson, it might be a headache, but it will prevent hassles that span clean-up from multiple teams in the future.
What problems is the product solving and how is that benefiting you?
Understanding every touch point with an account or person that could span multiple people and BUs internally minimizing back and forth 1:1 communication. Tracking sales funnels, conversions, revenue, etc.
Salesforce Sales Cloud is the most effective customer relationship management software.
What do you like best about the product?
Salesforce is my favorite because of its intuitive design. After a few adjustment periods, you will find that utilizing it is simple. Additionally, sales representatives are always adding new capabilities, which helps them stay ahead of the competition. Another thing I love about Salesforce is how quickly it can be deployed; deployment time for this CRM software is minimal compared to other CRMs! Although as more features and functions are added, Salesforce may get more complex- overall, it remains manageable. Even though Salesforce isn't the most affordable customer relationship management software out there, it produces the best results making it well worth the price tag. Owing to all these reasons (and many others!)Salesforce has become one world's largest CRM platforms and continues to grow larger every year
What do you dislike about the product?
I wouldn't say I like Salesforce Sales Cloud because it can be expensive, especially if you need to provide access to multiple users. Additionally, importing data from a .csv file can often result in issues due to duplicate entries requiring manual intervention.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Multiple systems were linked with Salesforce to guarantee everything went well. However, this created a new problem: data silos. Because each system had its database, keeping track of customer behavior across the board was difficult.
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