Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Solution focused on the block model
What do you like best about the product?
Sales management: Salesforce offers a complete set of sales management tools to help teams manage opportunities, accounts, leads, and more. This includes workflow automation, sales analytics, sales forecasting, and territory management.
What do you dislike about the product?
Price: Salesforce can be expensive, especially for small businesses or non-profit organizations. Subscription plans can become very costly, especially if you need additional features, such as custom integrations.
What problems is the product solving and how is that benefiting you?
Centralize and organize customer data: Salesforce helps companies centralize all their customer data in one place, making it easier to organize and access relevant information.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
Integration of Outplay with SalesforceSalesCloud
What do you like best about the product?
Salesforce Sales Cloud helps me with Contact and lead management, making it easier for me to track sales opportunities and also helps me with opportunity monitoring.
One more good thing is that it also has mobile access as well, so that comes in handy
One more good thing is that it also has mobile access as well, so that comes in handy
What do you dislike about the product?
Though it has many advantages, there are a few points where it can also be a disadvantage. A few issues are it is costly, and sometimes, it is complex to understand, and for beginners to understand and generate those reports, it becomes problematic.
What problems is the product solving and how is that benefiting you?
This platform helps me in solving the problems like lead tracking and opportunity tracking and also helps me maintain the database.
It also helps me with email tracking, and I could create tasks for myself as reminders to perform a few tasks.
It also helps me with email tracking, and I could create tasks for myself as reminders to perform a few tasks.
Robust way to manage accounts
What do you like best about the product?
I like the flexibility Sales Cloud offers when running reports and creating dashboards. I can see all of my account details in one place and drill down if necessary.
What do you dislike about the product?
I haven't found a quick, user friendly way to take notes during customer calls, so I'm left to take the notes outside of SFDC and find time to enter them later.
What problems is the product solving and how is that benefiting you?
I work with 60-70 accounts at a time, and I'd have no way of keeping track without managing them in sfdc. I'm more productive by quickly running a report or creating one that I don't already have.
Great CRM - allows you to save all customer info/materials in one location.
What do you like best about the product?
Salesforce logs all tasks and emails by time/date stamp it was completed. It has better search capabilities for duplicates. It doesn't have "bugs" when you delete things that it takes you back to a different page.
What do you dislike about the product?
Their support is terrible - hard to get ahold of anyone. It was also a lot more expensive than Insightly at the time. However, the cost of Insightly has gone up significantly since then.
What problems is the product solving and how is that benefiting you?
We are no longer using Salesforce - we switched to Insightly a couple years ago. We were using it for lead management and sales/project management - just like Insightly.
Great tool for a sales rep
What do you like best about the product?
For me, Salesforce gives me the opportunity to work in a structured manner and be very productive as an SDR.
What do you dislike about the product?
Unfortunately, the handling of opportunites is a little unflexible, also I can not edit accounts in a list view.
What problems is the product solving and how is that benefiting you?
It helps me manage my accounts and structure my outreach, it also helps me route leads that sign up to marketing campaigns.
salesforce cloud sales review
What do you like best about the product?
Very easy to access, helps to connect with customer in very easier way, we can record a call log, mark a task and can follow up and mark calender to connect easily.
What do you dislike about the product?
Always new update come in, and very slow speed. Same colors and boring interface. previous activities get deleted and can't access them in future.
What problems is the product solving and how is that benefiting you?
It helps us to connect with potential customer and help them follow up and mark activities. It helps in creating opportunity with probable conversion rates. It makes customer engagement easier.
Over all good experience with salesforce
What do you like best about the product?
Provide good flow over opps, pipeline and forecast management, including licensing management and contracts.
The flows are relatively easy to design and are clear when the user understands the logic.
The sections are well organized, and you can customize them per your needs.
API integration with tools such as Planhat is working as expected.
The flows are relatively easy to design and are clear when the user understands the logic.
The sections are well organized, and you can customize them per your needs.
API integration with tools such as Planhat is working as expected.
What do you dislike about the product?
The lightning version is slow compared to the clasic version.
Critical reports features were removed in the lightning version, which makes the user export the reports to excel.
The inline editing feature, which can save time, is still pending, even though it has many votes.
Critical reports features were removed in the lightning version, which makes the user export the reports to excel.
The inline editing feature, which can save time, is still pending, even though it has many votes.
What problems is the product solving and how is that benefiting you?
Sales customer 360 views:
Pipeline management, sales gap identification, license management, account information, customized reports and dashboards.
The company is using SF for 20 years, and SF is mission-critical for us.
Pipeline management, sales gap identification, license management, account information, customized reports and dashboards.
The company is using SF for 20 years, and SF is mission-critical for us.
Accessing profiles and stats made easy!
What do you like best about the product?
Salesforce Sales dialler makes accessing the accounts and their stats very easy and updating the activities and multiple data is real smooth. I find other platforms a bit complicated.
What do you dislike about the product?
It could make the activity logging a bit smoother. I liked the older system better, where we could complete the process sooner. The newer process is a bit more time consuming.
What problems is the product solving and how is that benefiting you?
Accessing multiple accounts and their data is something Salesforce has effectively managed to do and it makes my process smoother and faster so that I can reach out multiple accounts in a short amount of time.
Probably the most comprehensive Sales and CRM platform
What do you like best about the product?
I like how it brings cross-functional teams together to achieve key business objectives in many areas such as lead generation, tracking new opportunities, retaining customers etc.
What do you dislike about the product?
The integration and administration seem rather complex for organisations with multiple m&a entities. The turnaround time for granting access and special privileges to specific functions and reports seems lengthy.
What problems is the product solving and how is that benefiting you?
Lack of visibility into the sales pipeline, Sales Cloud provides us with a complete view of our sales pipeline, including sales forecasts, sales stages, and deal amounts. This helps us better understand our sales performance and make data-driven decisions.
Useful CRM - classic
What do you like best about the product?
Salesforce CRM is almost incumbent in SaaS and Cloud Solutions Sales. Everyone complains about it not being clean but have you ever seen a 100% clean CRM? The chatter function is great / reporting is excellent and you can find a lot in your CRM if you know how to work with it.
What do you dislike about the product?
Unnecessary complexity while creating dashboards. Plus some tools require *in our case* a lot of approvals but this will depend on your customized setup. The gist is you can't avoid CRM so use the best you can.
What problems is the product solving and how is that benefiting you?
We keep track of our sales opportunities, and prospecting activities. I love that it has direct integration with our sales engagement platform, Salesloft - the least amount of time I need to use Excel, the better.
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