Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Transforms Sales Visibility and Efficiency with Powerful Integration
What do you like best about the product?
What I like most about Salesforce Sales Cloud is that it brings everything into a unified view and offers a lot of flexibility and customization. You can tailor objects and fields and automation to match business practices without heavy coding, which is huge for scalability. It also offers a bunch of out-of-the-box automation like flows and Einstein AI, which can reduce manual work. The data-driven insights, especially for forecasting for leadership, are super helpful. There's also a huge integration ecosystem available, so you can sync with everything. The mobile app is okay too.
What do you dislike about the product?
Our Salesforce is really old, and there's a lot of customizations that have added tech debt over time that we need to clean up or start fresh. Another issue is complexity for new users. It can be overwhelming for new sales reps to know what to look for or what's important. We could probably do a better job at offering more standardized reports for our end use.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve visibility issues in our sales pipeline and manage leads more efficiently. It enhances team collaboration, standardizes sales processes, and improves revenue forecasting with AI insights. The mobile app provides access to essential data, and it centralizes information to reduce data fragmentation.
Versatile, Customizable, Yet Some Integration Hiccups
What do you like best about the product?
I like that in Salesforce Sales Cloud everything's kinda all together, making it easier to manage customer and operational needs. When set up correctly, I can see anything I need easily. As a Salesforce admin, I find it valuable to customize layouts so my team can see what's best for them.
What do you dislike about the product?
I struggle with Einstein Activity Capture because part of my team uses a custom object, and you can't customize it. We're missing a lot of data because Salesforce won't have that as an editable thing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud keeps everything together, aligning contacts, accounts, and custom objects. It ensures our shipping, customer support, and sales teams are on the same page.
Outstanding Experience with This Software
What do you like best about the product?
What I like best about Salesforce Sales Cloud is that it keeps all my customer and sales information organized in one place. It helps me track leads easily, automate routine tasks, and gives clear dashboards that help me understand my sales progress quickly. It makes my work faster, easier, and more organized.
What do you dislike about the product?
The only thing I dislike about Salesforce Sales Cloud is that it can feel overwhelming at first because there are many features and settings. It takes some time to learn everything. Also, customization sometimes requires technical support, which can slow things down.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps by keeping all customer and sales data in one place, tracking leads and follow-ups, and giving a clear view of the sales pipeline. It saves time through automation, improves team coordination, and helps me close deals faster with better insights.
Streamlined Automation and Data Management
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its outstanding automation capabilities. The automations streamline workflows significantly and ship tasks in a much more efficient manner, which is a major benefit for my system. This feature notably decreases human errors, providing reliability and precision in the processes. Additionally, the platform consolidates customer data into a single location, simplifying relationship management. This consolidation is crucial for ease in managing data relationships within the company. I also find that the initial setup of Salesforce Sales Cloud was relatively straightforward, especially since it resembles other platforms we have used, making it simpler and perhaps easier than some other cloud platforms.
What do you dislike about the product?
The occasional issues with synchronizing or speed of the hardware between my laptop and the Salesforce Sales Cloud can sometimes pose a problem. It happens due to my internal system issues, particularly with the Internet connection, rather than Salesforce itself.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate our system and manage customer data seamlessly. It streamlines workflows, decreases human error, and centralizes customer information, enhancing our relationship management and boosting efficiency through automation.
Effortless CRM Integration and Usability
What do you like best about the product?
It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything.
What do you dislike about the product?
Sometimes it can be a bit bloated with TOO many fields and items, and creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible.
What problems is the product solving and how is that benefiting you?
If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there.
Fast and Insightful CRM, Minor Data Duplication Issue
What do you like best about the product?
I find Salesforce Sales Cloud incredibly valuable due to its impressive data management capabilities. It holds a substantial amount of data and provides the information precisely when I need it, ensuring that my work processes are informed and efficient. Additionally, I appreciate its speed, as it contributes significantly to saving time and increasing my overall productivity. The ease of use and visibility of data further enhance my experience, making it an essential tool for my CRM needs.
What do you dislike about the product?
I find data duplicacy an issue with Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud easy to use with visible data, providing fast access to necessary information. It saves time and boosts productivity significantly.
Intuitive and User-Friendly Interface
What do you like best about the product?
The ease of use is quite straightforward, with a visual and user-friendly interface.
What do you dislike about the product?
Many features that were available in the legacy version are missing from the updated one, which means I often have to switch between the two.
What problems is the product solving and how is that benefiting you?
The reporting features are primarily designed to present results and data to stakeholders, along with providing analytics.
Outstanding Delivery Setup and Effortless Accessibility
What do you like best about the product?
The ease of the application and it can be reviewed from any location. The delivery setup is outstanding.
What do you dislike about the product?
the customization part is not open as per the requirement
What problems is the product solving and how is that benefiting you?
Data fragmentation is one of the this is benefiting in my role.
Unmatched Customization and Seamless Integration for Sales Teams
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations.
What do you dislike about the product?
The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly.
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process.
The Ultimate Sales Tracking Solution with Unmatched Features
What do you like best about the product?
Salesforce is the most comprehensive and best tracking software there is for sales. There are so many features that allow you to view and track easily where sales are at and where they are headed. Its the most widely used software for a reason - its the best.
What do you dislike about the product?
Occasionally, the software freezes or fails to connect properly with my Outlook account. As someone using a Mac, I find it quite frustrating to have to repeatedly reset my logins.
What problems is the product solving and how is that benefiting you?
This tool helps us identify who we are currently in contact with, who we are not, and who we should be reaching out to. Additionally, it organizes all this information in a very user-friendly manner.
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