Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Excellent resource as long as you learn the capabilities
What do you like best about the product?
Salesforce is by far one of the most prolific sales and marketing team resources. It integrates with nearly all essential marketing tools and is a great way to continually track and collaborate across the organization to support prospects and customers.
What do you dislike about the product?
It can take some time for new team members to understand individual organizational customizations, but with the proper onboarding and utilization of resources, these concerns can be eliminated.
What problems is the product solving and how is that benefiting you?
It's essential to have a seamless transition from prospects to customers, as well as tracking of each account. Contact, champion, executive sponsor. The best thing about Salesforce is that it makes tracking and updating this information seamless.
Best application to manage the data
What do you like best about the product?
Some of the key benefits of Salesforce Sales Cloud Suite include:
Comprehensive Sales Management
Customizable: The platform is highly customizable
Analytics: Salesforce Sales Cloud Suite provides powerful analytics and reporting capabilities that help businesses gain insights into their sales processes, identify trends and areas for improvement, and make data-driven decisions.
Collaboration: The platform facilitates collaboration between team members, enabling them to share information, documents, and data in real time.
Mobile Access: The system provides mobile access, enabling sales reps to access customer information, sales data, and reports from anywhere, at any time.
Comprehensive Sales Management
Customizable: The platform is highly customizable
Analytics: Salesforce Sales Cloud Suite provides powerful analytics and reporting capabilities that help businesses gain insights into their sales processes, identify trends and areas for improvement, and make data-driven decisions.
Collaboration: The platform facilitates collaboration between team members, enabling them to share information, documents, and data in real time.
Mobile Access: The system provides mobile access, enabling sales reps to access customer information, sales data, and reports from anywhere, at any time.
What do you dislike about the product?
Steep Learning Curve: Users often feel overwhelmed by the many features and functionalities of the platform, which can make it difficult to get started and learn.
Complexity
Customization Limitations: Users may find it challenging to customize the platform to meet their specific needs
Cost: Salesforce Sales Cloud Suite can be expensive, especially for smaller businesses, and the pricing model may not be transparent or easy to understand.
Complexity
Customization Limitations: Users may find it challenging to customize the platform to meet their specific needs
Cost: Salesforce Sales Cloud Suite can be expensive, especially for smaller businesses, and the pricing model may not be transparent or easy to understand.
What problems is the product solving and how is that benefiting you?
Organizing customer data: The suite allows businesses to store and manage customer data in one central location, making it easier for sales reps to access information about their customers and prospects.
Streamlining the sales process: Sales Cloud Suite provides a range of tools to help sales reps manage their sales pipeline, automate tasks, and collaborate with their team members.
Improving communication with customers: The suite includes tools for email marketing, social media integration, and customer support, allowing businesses to communicate with their customers through their preferred channels.
Providing real-time sales insights: Sales Cloud Suite offers analytics and reporting tools that give businesses real-time insights into their sales performance, enabling them to make data-driven decisions.
Streamlining the sales process: Sales Cloud Suite provides a range of tools to help sales reps manage their sales pipeline, automate tasks, and collaborate with their team members.
Improving communication with customers: The suite includes tools for email marketing, social media integration, and customer support, allowing businesses to communicate with their customers through their preferred channels.
Providing real-time sales insights: Sales Cloud Suite offers analytics and reporting tools that give businesses real-time insights into their sales performance, enabling them to make data-driven decisions.
Exceptional solution for organizations, with robust sales tracking and extensive analytics options.
What do you like best about the product?
Features for comprehensive sales management
Customizability allows you to customize the platform to your individual needs.
Capabilities for seamless connection with other business systems
Scalability to accommodate expansion
Strong reporting and analytics to support data-driven decision-making
Customizability allows you to customize the platform to your individual needs.
Capabilities for seamless connection with other business systems
Scalability to accommodate expansion
Strong reporting and analytics to support data-driven decision-making
What do you dislike about the product?
Occasional performance issues and slow load times, particularly with large datasets
The complexity of advanced reporting and analytics features for non-technical users
The complexity of advanced reporting and analytics features for non-technical users
What problems is the product solving and how is that benefiting you?
Opportunities tracking is one of the most useful features for me and it's very easy to track.
I also use it for approvals management ie. CAR & QAR etc.\
We have also implemented NPS monitoring in SALES FORCE and it's working smoothly.
I also use it for approvals management ie. CAR & QAR etc.\
We have also implemented NPS monitoring in SALES FORCE and it's working smoothly.
Everything you can think of can be implemented in Salesfroce CRM. Flexibility and ease of use.
What do you like best about the product?
All data in one centrally managed place that allows tech users to adopt the CRM to their requirements and day to day users just top get on.
Management can pull all kind of data into easy to setup reports
Management can pull all kind of data into easy to setup reports
What do you dislike about the product?
Salesforce Lightning. Bad UI design. Slow page loads and some original functionality from classic is years after its release till not available. Lightning looks and feels like an MVP of a startup having to work on its programming skills
What problems is the product solving and how is that benefiting you?
Customermanagement, storage of customer interactions and contracts. Management of services cycles.
Complete & Comprehensive CRM Solution
What do you like best about the product?
1. Custom dashboard and reporting to get a one-click view of total revenue generated, logos won, deals lost, etc
2. Tracking of leads and opportunities with respect to close date, ACV, deal closure probability, and much more
2. Easy-to-use and Intuitive UI
3. Quick mobile accessibility
4. Easy tracking and logging of data
5. Integrates well with Calendly, Hubspot, and other marketing and sales automation tools
2. Tracking of leads and opportunities with respect to close date, ACV, deal closure probability, and much more
2. Easy-to-use and Intuitive UI
3. Quick mobile accessibility
4. Easy tracking and logging of data
5. Integrates well with Calendly, Hubspot, and other marketing and sales automation tools
What do you dislike about the product?
1. Configuration is complex, and migration took a lot of time, plus IT efforts
2. Tool is expensive when compared with other CRM solutions available in the market
3. The learning curve is relatively higher
4. Customer support and outside implementation services are expensive
2. Tool is expensive when compared with other CRM solutions available in the market
3. The learning curve is relatively higher
4. Customer support and outside implementation services are expensive
What problems is the product solving and how is that benefiting you?
1. Provides me with one unified view of all my leads and opportunities
2. Reporting and dashboarding of month-on-month sales vs SDR performance
3. Database of linked contacts and accounts
2. Reporting and dashboarding of month-on-month sales vs SDR performance
3. Database of linked contacts and accounts
The very best, though the power and funtionality takes some time to get used to.
What do you like best about the product?
The sheer amount of customisation possible to each organisation allows the product to be ideally suited for any business flow.
What do you dislike about the product?
In the same token, the amount of customisation possible means there are a lot of sub-optimal implementations where too many things are attempted with none working very well.
What problems is the product solving and how is that benefiting you?
As a CSM, I don't generally use SFDC Sales Cloud for deal progression and tracking functionality. However, on the occasions that I do generate quotes or need to work cross-functionally, I've found it to be an extremely powerful tool for the quote generation process.
SF the Best CRM application
What do you like best about the product?
No maintenance of servers and application updates. Most latest version of Salesforce is always available as and when Salesforce makes their quarterly releases.
What do you dislike about the product?
Sometime the Salesforce quarterly releases have conflicts with our application releases and the quarterly release requires extensive regression testing which pushes to reschedule our application release cycles
What problems is the product solving and how is that benefiting you?
Before moving to Salesforce sales cloud our on premise CRM application was build on old tools and technology which had lots rigidity while making any changes. With the out of the box Salesforce CRM capabilities we don't have to worry about the core CRM instead we can utilize our resources around tasks that matter the most to our business.
Salesforce Cloud empowers collaboration !
What do you like best about the product?
I'm quite happy with the Salesforce Cloud because it helps folks in my company collaborate more closely .
What do you dislike about the product?
I don't have anything specific that i dislike about the cloud
What problems is the product solving and how is that benefiting you?
Salesforce cloud helps us bring together email contact , meetings , and CRM so that it can serve as a ground truth for collaboration from a customer success perspective !
A good product
What do you like best about the product?
Salesforce was user-friendly. It could be used to store documents and view MSM with clients. It also provides a dashboard with tasks for easy access and view of items that need to be completed.
What do you dislike about the product?
The downside for Salesforce was document storage. Once uploaded, it wasn't easy to move into another folder, which had to be deleted. You were also not able to easily view a preview of the documents.
What problems is the product solving and how is that benefiting you?
It provided access to view and track tasks and how a case was resolved. It helped with productivity by having a visual list within Salesforce and not having to switch between either a physical list or a different form to create lists for tasks.
Salesforce Sales Cloud helps businesses track marketing pipeline to actual sales conversion
What do you like best about the product?
It is one of the most trusted CRM in the world.
1. It increases the productivity of sales and marketing teams because we can easily track the pipeline
2. It helps track all interaction with customers
3. You can create a targeted audience and send them a targeted ad/ email
4.It unifies everything
1. It increases the productivity of sales and marketing teams because we can easily track the pipeline
2. It helps track all interaction with customers
3. You can create a targeted audience and send them a targeted ad/ email
4.It unifies everything
What do you dislike about the product?
I use salesforce daily in my job before. If there's a point of improvement, it would be easier navigation of the tool. You really need to study using it with the help of your colleague
What problems is the product solving and how is that benefiting you?
1. It eliminated redundancy of work for sales and marketing team
2. It is a unified platform which people can access so it saves time and effort of employees
3. It can unify B2C and B2B experience
2. It is a unified platform which people can access so it saves time and effort of employees
3. It can unify B2C and B2B experience
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