Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Silk cloud, without question is the best tool a sales person can have in their toolbox
What do you like best about the product?
Sales class helps your truly understand your customer and their needs.
What do you dislike about the product?
I have no immediate dislikes, as it is a solid product that helps my users grow their customer base
What problems is the product solving and how is that benefiting you?
Sales cloud provides us the ability to get a well rounded look at our customers.
Set the Foundation for our next 150 Years
What do you like best about the product?
Business led - it gets everyone involved without requiring the business or marketers to be technical or "digital". They just have to know the outcomes they want.
What do you dislike about the product?
Probably the time it takes to trail blaze to really immerse into the material. Can be overwhelming on top of full time job duties but worth it. Do it. Sets you apart.
What problems is the product solving and how is that benefiting you?
Single source of truth for a customer that anyone in the organization can view and drive action and results from. Tether Sales
Reporting to customers.
Reporting to customers.
Customer 360
What do you like best about the product?
That I can store all of my customers information in one place.
What do you dislike about the product?
I wish that the other clouds were less expensive so I could get the full experience for customer 360. My company will not approve me for the cost at this time
What problems is the product solving and how is that benefiting you?
It helps us have a more consolidated view of of customers which is extremely helpful
Our single source of truth
What do you like best about the product?
It really gives us a wholistic view of our customer. We are able to see all the campaigns they are in, what emails they have interacted with and bridges the gap between our customer service CRM and Marketing Cloud.
What do you dislike about the product?
Dealing with duplicate entries has been tough as there is no easy way to identify and fix when duplicates exist, sometimes the option to merge accounts comes up, but not always.
What problems is the product solving and how is that benefiting you?
It has bridges the gap between our customer service CRM system and our marketing cloud platform, allowing our customer service reps access to what marketing campaigns and materials customers are exposed to.
Salesforce helps us align our revenue teams
What do you like best about the product?
Sales cloud gives all our revenue teams a one-stop shop view of our customers and their interactions
What do you dislike about the product?
Nothing! It's a great platform to use for our teams
What problems is the product solving and how is that benefiting you?
Visibility and collaboration between our different teams like sales and marketing
Saleforce is a staple for sales
What do you like best about the product?
I have everything I need inside Salesforce. I can obtain pricing, addresses, special notes, Account Executives, Sales engineers, and contracts for specific projects within salesforce.
What do you dislike about the product?
Sometimes there is missing information, but that has more to do with the user making those changes and not salesforce itself. I would like a link to obtain the circuit ID.
What problems is the product solving and how is that benefiting you?
Honestly, I don't have any bad things to say about Salesforce. It has been a driving engine for our company.
Positive experience as a beginner in the application
What do you like best about the product?
The ease of use of the application especially for a new user. Flexibility to customize to personalized needs. Ability to integrate with other Salesforece products making it an application for both sales and marketing support.
What do you dislike about the product?
Still a fairly new user so My dislike list isn't very mature yet. Sometimes I am frustrated by the search and not being able to find what I am looking for when I need it.
What problems is the product solving and how is that benefiting you?
It's getting all our customer data on one single platform and see less Lu integrating with our marketing toolset for both lead qualification and personalized experiences.
Amazing platform
What do you like best about the product?
Sales force helped us to change experience for more than 27 million of our clients, increase de revenue of the company and made us more efficient than ever
What do you dislike about the product?
Sometimes features are developed too slow and we have more necessity to integrate data with another platforms like AWS and streaming of data...ales it's importante to improve the viewer of informarion
What problems is the product solving and how is that benefiting you?
Sales force are helping the company improve our experience with our clientes when help employees to organize de product path to conversion and measure the performance of it one
Unlocking Growth
What do you like best about the product?
Sales Cloud provides you the ability to track your customer data and manage your sales organization giving visability to leadership and unlocking a path to growth. Just purchasing sales cloud alone will not drive complete value. But when you integrate it with all other platforms like marketing cloud, data cloud and service cloud you can really transform your business. The tool in itself isn't where the value lies. Your tool is only going to be as good as the data that is put into it. Creating an accurate data model is the foundation to success across the salesforce platforms. Keep in mind that purchasing multiple clouds doesn't mean they automatically "talk" to each other. Many times there are complex integrations that have to happen for the clouds to work together. That can take a lot of work but once you have it done you really see the additional value with the multiple clouds working together.
What do you dislike about the product?
When you demo any product with salesforce they really make it look seamless and easy to use. In reality there usually is a lot of work that goes into standing up the product and making it easier to use. It's not Buy the product, turn it on and magically everything works. taking the time to create a foundational data model that works across all systems and departments is crucial for success in this platform.
What problems is the product solving and how is that benefiting you?
Sales cloud has enabled our leader ship to have his ability to pipeline and sales activity. It has provided additional layers of organization for our sales team to manage leads.
Salesforce Sales Cloud
What do you like best about the product?
The connection of all Salesforce products is a game changer for sales and marketing
What do you dislike about the product?
I do not have anything that I dislike about Sales Cloud
What problems is the product solving and how is that benefiting you?
It's helping with gathering our data in a single location as the source of truth. It is also helping us better understand our contacts and their engagement within our emails to help lead better next conversations.
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