Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Developer-friendly but requires integration
What do you like best about the product?
I found it useful that the automation of collecting and managing customer opportunities is completed on a large scale. Additionally, effectively managing opportunities in a B2C environment has greatly helped in closing opportunities with customers. I also think that the ability to apply agile methodologies on Salesforce's SaaS platform is a significant advantage. I particularly liked that it is very useful and easily accessible for developers.
What do you dislike about the product?
It seems to be a disadvantage that Sales Cloud alone has difficulty fully performing CRM functions, and additional applications like Service Cloud or Marketing Cloud must be used together. Also, it is difficult to understand the differences between Process Builder Flow and various automation tools. It took time to understand the conflicts between automation tools and the order in which they operate internally.
What problems is the product solving and how is that benefiting you?
Effectively managing customer opportunities has greatly helped in closing opportunities. Automation tasks have been completed on a large scale to support B2C opportunities.
Great Out-of-the-Box Setup, But Key Features Cost Extra
What do you like best about the product?
Out of the box functionality and easy setup for sales process
What do you dislike about the product?
Some features are not available out of the box and sold as add ins
What problems is the product solving and how is that benefiting you?
Out of the box functionality
Great 360 Sales View and Flexibility, but Needs Simpler UI and Faster Refresh
What do you like best about the product?
The customer 360 view while doing sales and how easy it is to setup the sales process. The flexibility to add custom processes and flows.
What do you dislike about the product?
Some things are complicated for users to understand which can be simplified. The screen being slow to refresh when changes are made to the records.
What problems is the product solving and how is that benefiting you?
Capturing leads and nurturing the lead process with god predictions.
Perfect for Visualizing Leads and Properties
What do you like best about the product?
I appreciate how Salesforce Maps effectively links our leads and properties, giving potential customers a clear idea of their proximity to requested locations. The feature enabling us to visualize distances from one location to another is very useful, as it allows our sales team to efficiently identify the best properties in relation to incoming leads.
What do you dislike about the product?
I find the price of Salesforce Maps to be a concern.
What problems is the product solving and how is that benefiting you?
I use Salesforce Maps to link leads and properties, giving potential customers an idea of the distance from their requested location, which helps salespeople choose the best properties. The ability to see distances between locations is particularly useful.
Great AI-Powered Insights
What do you like best about the product?
AI powered insights and customizable dashboards and reports
What do you dislike about the product?
expensive for small sized business and mid size businesses
What problems is the product solving and how is that benefiting you?
increased productivity
Efficient and Secure, but Very Expensive
What do you like best about the product?
Efficiency security easy to use innovation
What do you dislike about the product?
Price of course. It’s very very expensive
What problems is the product solving and how is that benefiting you?
Efficiency security easy to use innovation
User-Friendly and Adaptable: Salesforce Cloud Exceeds Expectations
What do you like best about the product?
Salesforce Cloud is a comprehensive platform that is both user-friendly and highly adaptable. I find it straightforward to use and simple to expand according to my needs.
What do you dislike about the product?
To fully take advantage of Sales Cloud, organisations should implement a genuine sales cadence. This approach is essential for maximising the platform's benefits.
What problems is the product solving and how is that benefiting you?
My customer is replacing Siebel with Salesforce.
Powerful Features and Customization, but Pricey and Complex to Learn
What do you like best about the product?
Complete customer visibility, powerful automation, customizable dashboards, seamless pipeline management, robust reporting, extensive integrations, mobile accessibility, and scalability that grows with business needs.
What do you dislike about the product?
Expensive pricing, steep learning curve, complex customization requiring technical expertise, overwhelming feature bloat, time-consuming data entry, and ongoing maintenance costs.
What problems is the product solving and how is that benefiting you?
Sales accounts, opportunities and leads
Easy Account Planning, but Duplicate Management Needs Improvement
What do you like best about the product?
The ease of connecting contacts to accounts and building account plans.
What do you dislike about the product?
The management of duplicate records to simply user adoption of our sales team
What problems is the product solving and how is that benefiting you?
Connecting our corp sales folks with their corp accounts to grow our business
Great Customer Insights, but UI Needs Improvement and Learning Curve Is Steep
What do you like best about the product?
360 view of the customer, single source of truth
What do you dislike about the product?
Steep learning curve, ui can be improved some more
What problems is the product solving and how is that benefiting you?
Donor management
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