Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good basis for a strong business
What do you like best about the product?
Great platform to collate potential business leads and opportunities and see them through to delivery. Chatter is also a great benefit to enable collaboration
What do you dislike about the product?
Sometimes can be a little complicated to setup with pipeline inspection and budget tracking
What problems is the product solving and how is that benefiting you?
Business processes all run through Salesforce now allowing for faster conversations
Excellent Experience Cloud
What do you like best about the product?
It's wonderful functionalities to meet CRM requirements. Easier implementation and faster time to market. Easy to use and make business delightful.
What do you dislike about the product?
Nothing. We sell it as implementation partner.
What problems is the product solving and how is that benefiting you?
It helps us to automate order capture journey and order management solution for clients to make them happy and productive.
Enabled bespoke development tailored to our business with low code
What do you like best about the product?
Ability for external customers to interact with the system such as partners wishing to submit contracts or 3rd party operations. The product has been user friendly
What do you dislike about the product?
One area that caused a delay in being able to get started was the inability to view functionality on an ad hoc basis through videos. Inability to view out of the box functionality before starting development
What problems is the product solving and how is that benefiting you?
One system for crm that is standardised as much as possible and supportable. Also needed to be externally facing for 3rd parties to be able to utilise when needed
The efficiency gains are MASSIVE
What do you like best about the product?
For my user case, the customisation of profiles & appointment scheduling has been a life saver. Also the ability to integrate custom, in-house platforms has been the core reason we went with Salesforce.
What do you dislike about the product?
The ui to be honest is a little old school. The admin part can be a little clunky and take a while to get use to. Our stakeholders especially were put off by the way of school look
What problems is the product solving and how is that benefiting you?
It's allowed us to trim our appointment creation time down from 12 mins to under 2. It means we can spend more time making calls and appointments and an increase in LTV
A CRM that scale my business
What do you like best about the product?
Salesforce salescloud helped us to scale our business and to create more transparency in our sales department. The. app exchange is a great idea and you can easily add new apps to the platform.
What do you dislike about the product?
It's an awesome tool. Sometimes I would like to have more AI out of the box included in the standard package. It's helpful and should be included in a modern system.
What problems is the product solving and how is that benefiting you?
Transparency, collaboration with experts, opportunity management, lead nurturing and much more. It's a comprehensive CRM and I like the connection to slack and other Salesforce products.
Love this tool!
What do you like best about the product?
Straightforward to use. I can make it my own so the langauagw makes sense to my team
What do you dislike about the product?
Not being able red star my additional mandatory fields
What problems is the product solving and how is that benefiting you?
Consistency across 4 businesses we are integrating and. The data to enable like for
Like measurements
Like measurements
Salesforce Consultant
What do you like best about the product?
Click and drag Feature, great User interface, with great features that Automate Business process. More so, the continous improvement of the system is second to none.
What do you dislike about the product?
I can't think of any. Except that sometimes, people complain about the price of the license
What problems is the product solving and how is that benefiting you?
Salesforce optimise business processes by reducing or eliminating manual processes and then, with the power of AI, predict customer's behaviour.
Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud us a great platform. We use the product in our logistics customer service department. It gives great visibility of the customer journey with us. Allows clear and positive interation with the customers.
What do you dislike about the product?
There is still a lot to learn. This is not a negative but a view of how useful and positive the system can be to ensure it is fully utilised. The more you use the more options they are to improve the journey for the customer.
What problems is the product solving and how is that benefiting you?
Complete single view of the customer journey within the logistics department. Allows a clear view and will be enhanced in future to allow complaints and telephony to be connected.
Core CRM
What do you like best about the product?
Sales Cloud allows you to manage all your leads through to opportunity and completion on the Cloud. Great out of the box features with many ways to configure and enhanced. Best tool out there
What do you dislike about the product?
Nothing I can think of. As administrator, consultant and end user just a great tool
What problems is the product solving and how is that benefiting you?
End to end journey of leads through to opportunity and quote (and further) all in the cloud
Predictable pipeline with good data to act on
What do you like best about the product?
It gives the predictability and help us with the momentum.
What do you dislike about the product?
Reports and dashboard should be available more easily
What problems is the product solving and how is that benefiting you?
Giving us a view of our accounts, pipeline and revenue that makes it easier for us to manage the sales org
showing 3,741 - 3,750