Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Features for Business, but Quote Generator Needs Improvement
What do you like best about the product?
Useful features directly out of the box that can be used in several business use cases.
What do you dislike about the product?
The native quote generator is really basic. It should be more developed.
What problems is the product solving and how is that benefiting you?
Empower sales teams and monitor deal health
All-in-One Flexibility for Sales and Business Teams
What do you like best about the product?
The flexibility to built all the sales needs and other business teams needs at one place
What do you dislike about the product?
Nothing, I like all the features ok sales cloud
What problems is the product solving and how is that benefiting you?
Product costing and orders for service parts of products.
Comprehensive CRM Solution, But Watch the Pricing
What do you like best about the product?
I really appreciate Salesforce Sales Cloud for its unparalleled capabilities and comprehensive platform that stands out compared to other solutions we evaluated like Zoho and SugarCRM. The intuitive dashboard feature allows me to quickly build and understand sales pipelines and revenue models, providing insightful visibility into our sales processes. Additionally, the integration with our ERP system, NetSuite, is seamless, simplifying the transition of deal information for financial accounting.
What do you dislike about the product?
I find the pricing of Salesforce Sales Cloud to be a bit steep, which can be challenging if the budget isn't prepared for it. It's a cautionary point for those considering this solution. Additionally, the need to license every technician for the field service lightning component, even those who aren't active users but are scheduled, is frustrating. It feels unnecessary to have to pay for licenses for non-users just to access scheduling.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate data from disparate companies, enhancing visibility into sales pipelines and insights, improving our understanding of win rates and market sales.
An Essential to Control Our Sales Flow
What do you like best about the product?
I like how Salesforce Sales Cloud provides us with a structured and controlled sales flow, allowing us to close more sales that we previously couldn't achieve. I appreciate the integration of the ecosystem with Financial Services Cloud, Data Cloud, and Marketing Cloud, which optimizes our operations. I also value the tracking of opportunities, making it easier to finalize sales.
What do you dislike about the product?
At the beginning, setting up Salesforce Sales Cloud was a bit complicated since we were not familiar with the platform and it was the first time we were using it. Additionally, I would like to be able to customize the sales funnel in a way that is more suitable for each industry.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me control the sales flow with a structured funnel, allowing me to close sales that were previously lost. The tracking of opportunities improves sales efficiency by successfully closing them.
Great Dashboards and Automations, but Addon Pricing Is a Downside
What do you like best about the product?
The dashboards and automations that we can create to help our sales users
What do you dislike about the product?
The pricing for the addons required to optimize the experience
What problems is the product solving and how is that benefiting you?
Standardizing how our users work deals
Powerful CRM with Room for UI Improvement
What do you like best about the product?
I find Salesforce Sales Cloud great for managing account contacts and opportunities, which significantly helps organize and streamline my workflow. I also find SalesPass and guided selling extremely helpful for our operations. The overall experience with Salesforce Sales Cloud is positive, showcasing it as a great product.
What do you dislike about the product?
{"I find the Salesforce Sales Cloud's user interface to be confusing and cluttered, which makes navigation and usage less intuitive. It could be improved to provide a more streamlined and user-friendly experience.","I'm frustrated by the challenges in keeping data clean within Salesforce Sales Cloud. This ongoing issue impacts the efficiency and accuracy of data management.","I dislike the sales console of Salesforce Sales Cloud. It does not meet my expectations in terms of design or functionality, which affects my overall experience."}
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for account and opportunity management, which it handles well. However, I face challenges in maintaining data cleanliness.
Agentforce is going to be a game changer
What do you like best about the product?
Pipeline management with insights and configurable sales processes for automating mundane data entry
What do you dislike about the product?
Weighted pipelines management is one dimensional for forecasting
What problems is the product solving and how is that benefiting you?
Touch points and conversations with aes and customers. IP is visa Le and not just in an aes head
Agentforce: Great for Sales, Nothing to Dislike
What do you like best about the product?
Agentforce and how it be used in sales , service
What do you dislike about the product?
More updates, we need to have more learning material around sales cloud I think what sales cloud is doing is getting older and it’s all about force
What problems is the product solving and how is that benefiting you?
I think what sales clouds solve my problem. Is it about my day-to-day activities of tracking navigation and my service
Great Map Integration, but Lacks Google Maps' Intuitiveness
What do you like best about the product?
The ease of use of maps is fantastic and a welcome addition to what Salesforce has already to offer
What do you dislike about the product?
It’s not as intuitive as google maps for instance.
What problems is the product solving and how is that benefiting you?
Maps is helping all our field agents and forces up and down the country
Great for Tracking Leads, but Some Are Not Worth the Effort
What do you like best about the product?
Leads, timeline of account processes, clear visibility of open items
What do you dislike about the product?
Sometimes the leads aren’t promising and wasting time updating
What problems is the product solving and how is that benefiting you?
Building sales opportunities
showing 361 - 370