Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Best Cloud
What do you like best about the product?
Sales cloud is the most used cloud and provide us the basic of any business like account, contact and opportunities. Basically the flow to every business is via Sales cloud
What do you dislike about the product?
There can be more objects and their can be built in functionalities to sync OLI and QLI
What problems is the product solving and how is that benefiting you?
I don't have to create lead seperately. I can create lead by just click of a button.
Transforming Sales
What do you like best about the product?
As a user of Salesforce Sales Cloud, I’ve come to appreciate the powerful capabilities it brings to my sales process. It has single-handedly transformed my approach to CRM by offering a suite of highly customizable features.
One aspect I absolutely love about Sales Cloud is the level of customization it offers. Its tools and dashboards are flexible, allowing me to tailor the CRM to fit the specific needs of my business. With it, I have been able to build a 360-degree view of my customers. This comprehensive view has been a game-changer, enabling me to understand and respond to my clients more effectively than ever before.
That being said, the complexity that comes with its flexibility could be daunting for new users, and it requires a learning curve. The pricing model can also be a bit high, especially for small businesses.
But overall, Salesforce Sales Cloud has brought considerable improvements to my business processes. I would highly recommend it to anyone looking for a comprehensive and customizable CRM solution, provided they’re prepared to invest time into learning its functionalities and afford the cost.
One aspect I absolutely love about Sales Cloud is the level of customization it offers. Its tools and dashboards are flexible, allowing me to tailor the CRM to fit the specific needs of my business. With it, I have been able to build a 360-degree view of my customers. This comprehensive view has been a game-changer, enabling me to understand and respond to my clients more effectively than ever before.
That being said, the complexity that comes with its flexibility could be daunting for new users, and it requires a learning curve. The pricing model can also be a bit high, especially for small businesses.
But overall, Salesforce Sales Cloud has brought considerable improvements to my business processes. I would highly recommend it to anyone looking for a comprehensive and customizable CRM solution, provided they’re prepared to invest time into learning its functionalities and afford the cost.
What do you dislike about the product?
The learning curve however once past this, it's an amazing product
What problems is the product solving and how is that benefiting you?
It solved the lack of automation but also integration with other departments
Very Real Life Process
What do you like best about the product?
It is very relevant to to the processes in real life
What do you dislike about the product?
It should have more engagement in terms of real life situations so that its not left for the admins to configure
What problems is the product solving and how is that benefiting you?
The maintenance of service is very big thing and data accuracy
Sales Focussed Solution
What do you like best about the product?
Features navigation, User Experience, Einstein to help you do the forecasting and pervasive Data model enables the seamless journey of a Sales personnel on Sales Cloud.
What do you dislike about the product?
Integration with downstream systems is where Salesforce Sales Cloud can improve and leverage the features like Data cleansing, analytics to give a more insightful view of Sales Data.
What problems is the product solving and how is that benefiting you?
It helps me navigate through my Sales opportunities, capture customer requirements, make data driven decisions and help deliver better customer expereince to all my customers.
Salesforce Sales Cloud IS the #1 CRM
What do you like best about the product?
Sales Cloud is easy to use and configure. I've been an end use mr for over a decade and an admin for 4+ years and it's an intuitive platform that helps organisations increase efficiency and productivity.
What do you dislike about the product?
As with any CRM, there are challenges with maintaining good quality data and user adoption.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps our sellers and pre-sales teams be more productive and gives our org a single source of truth.
New service for us
What do you like best about the product?
Integration with existing service functionality that we've had for a while and the ability to bring together more services within the single platform. Mobile use also important to us.
What do you dislike about the product?
This has been pricey for a local council to invest in and several hurdles to get budget approval. We also have challenges on bringing together different data sources and reconciling customer data sharing internally
What problems is the product solving and how is that benefiting you?
We're embarking on solutions for managing property sales and marketing , as well as lettings. Many processes will be managed and served by Salesforce.
Super configurable platform
What do you like best about the product?
Not just a CRM but an easily configurable development platform. Always being innovated and developed on by Salesforce so you keep up with developments in mobile, AI etc...
What do you dislike about the product?
It is not a small investment and you have to be prepared to put the hours in to make it work for your business!
What problems is the product solving and how is that benefiting you?
Bringing together data from different systems to support the sales process - saving users time and giving them a single point of entry, and managers a single version of the truth
Salesforce analyst
What do you like best about the product?
Opportunity are a great way to track new customers
What do you dislike about the product?
Reports, I think the reports can be a little limited
What problems is the product solving and how is that benefiting you?
Tracking new leads and source all the way to converting them
Improve your revenue with sales cloud
What do you like best about the product?
Makes Lead conversion easy.
Higher conversion rate due to communication process.
Also helps us to manage us lead and contact data better due to multiple inbuilt process
Higher conversion rate due to communication process.
Also helps us to manage us lead and contact data better due to multiple inbuilt process
What do you dislike about the product?
Cost for small scale industry of higher which makes it inconvenient.
Also the complexity of the cloud requires more technical knowledge to customise the platform
Also the complexity of the cloud requires more technical knowledge to customise the platform
What problems is the product solving and how is that benefiting you?
For lead conversation and manage our customer data effectively for communication with them.
Also helps us to send auto emails and personal emails for them which makes it more convenient
Also helps us to send auto emails and personal emails for them which makes it more convenient
I like using it, makes my life easier.
What do you like best about the product?
I love reports, they're a very useful feature for what I do. I use also use Account Engagement daily. I like that Cloud is easy to grasp and use and a great place to see information in one plave.
What do you dislike about the product?
I don't like that the same features have different names in for example Salesforce and Account Engagement - such as contacts vs prospects.
What problems is the product solving and how is that benefiting you?
I love how it automates many tasks which makes my job a lot easier.
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