Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce - a business essential
What do you like best about the product?
I love how configurable it is and yet how it also works out of the box. Being a geek and a problem solver, it's great for me to work with as I can build a scenario for just about everything imaginable.
What do you dislike about the product?
It is a huge beast and takes a lot of learning. Plus interrogating an org you have inherited which has no documentation can be really challenging.
What problems is the product solving and how is that benefiting you?
Helping us monitor sales and Interactions, and predict our whitespace for cross selling. Also knowing which of our people are undertaking what activities and work with our clients.
Sales cloud is one hell of an application that makes you fall in love
What do you like best about the product?
It is one of the best CRM tool that I have come across and sales cloud particularly does the most brilliant work by the way it helps people like me to customise so that my sales users works makes easy and also it is a simple application allows users to adapt easily without knowing much about the technical aspects
What do you dislike about the product?
Nothing much as of now as I am yet to utilise the complete sales cloud futures. I like the way it allows to build the opportunities and sales stage process which make users to easily understand the status of it also the integration future it provides to integrate with multiple applications
What problems is the product solving and how is that benefiting you?
It is just solving every problem that my sales users were facing while using other CRM tools and sales cloud is simple yet most powerful tool which makes my sales users work easily
Powerful and customisable Sales platform
What do you like best about the product?
Salesforce Sales Cloud provides a best in practice set of tools, flows and practices to accelerate use and can be further customised to specific needs
In terms of competition, it offers much more scope for enhancement and has a superb product roadmap from Salesforce delivering new and exciting capabilities all the time.
The UI and experience for end users is modern and well thought out, allowing key information to be readily available and customisation can further enhance for specific business needs.
It's always exciting to see where the product and platform is going next
In terms of competition, it offers much more scope for enhancement and has a superb product roadmap from Salesforce delivering new and exciting capabilities all the time.
The UI and experience for end users is modern and well thought out, allowing key information to be readily available and customisation can further enhance for specific business needs.
It's always exciting to see where the product and platform is going next
What do you dislike about the product?
The platform can be too customisable at times, needing to reign in developers and teams to use the standard or simple approaches where possible
The speed of new capabilities can sometimes be overwhelming and hard to quell users' excitement over the next thing
The speed of new capabilities can sometimes be overwhelming and hard to quell users' excitement over the next thing
What problems is the product solving and how is that benefiting you?
It provides the management of our contacts and accounts from leads and opportunities through to orders and ongoing retention
It has enhanced the performance of the team through automations and managed packages that handle previously clumsy and very manual activities
It has enhanced the performance of the team through automations and managed packages that handle previously clumsy and very manual activities
A new experience with CRM and Retail Solutions
What do you like best about the product?
Salesforce has helped us provide Agents with a good experience to use. The Platform is easy to use and has allowed us to onboard agents without too much difficulty.
What do you dislike about the product?
There are a lot of features that are not enabled/useful dor our industry. We have needed to work with our partners and the Salesforce customer success team to understand features applicable to us.
What problems is the product solving and how is that benefiting you?
Agents in the market using different DMS. Trying to provide a unified DMS system. Ensure Agents have up to date and relevant information about the customer in front of them. Integrate multiple internal systems to create a customer 360 view.
Lead to Sale!
What do you like best about the product?
Love how the sales process is completely automated in Salesforce. You can easily go from lead to an opportunity on both new and existing clients.
What do you dislike about the product?
Some of the standard reporting templates could be improved. Too much focus on forecasting
What problems is the product solving and how is that benefiting you?
Automation of the sales process and having a single view
Powerful & Versatile
What do you like best about the product?
We have built a complete end-to-end solution on top of the sales cloud platform. Salesforce has enabled us to run our opportunities from start to finish and keep track with making sure the right people have the right information at all times.
What do you dislike about the product?
I feel the price is slightly on the premium side. While there is a HUGE community of developers around it in the community for free additional add-ons to the platform; most elements directly from SF are paid on a licensing basis!
What problems is the product solving and how is that benefiting you?
Salesforce enables us to track and allocate leads, develop and build on our relationships and ensure the very best in delivering our services. We've been able to heavily customise and build on the platform in order to enable us to do this.
Change your life with Sales Cloud
What do you like best about the product?
Having everything in one place makes life easy! Data and AI allows you to grow and progress as a business while encouraging your sales teams to work independently
What do you dislike about the product?
There is so much to learn. Sales Cloud is progressing every year and its difficult to keep up. Change is good but sometimes I feel we have hadn't time to adjust to the last update 😁
What problems is the product solving and how is that benefiting you?
Sales cloud allows easy management of large amounts of data. We're able to ring fence for clients and yet continue to analysis data on a whole. Sales cloud is easy to learn and therefore easy to roll out
Revolutionary
What do you like best about the product?
Having all information and tool I'm one place. The automations and standard objects are already very good designed. Sales Cloud was one of the Clouds where I had to do less customizations.
What do you dislike about the product?
I actually have no complains. It is user friendly and also intuitive. There are also loads of information on trailhead and other places about how to use. Sales cloud was the best one until now.
What problems is the product solving and how is that benefiting you?
Bringing more Leads. Using Sales cloud it was easier to analyze the data. Organizing where we are, where we should go and how we can do it better. It helped organizing and growing
IT director
What do you like best about the product?
Sales leads and AI for sales rep to be able to get the correct information and act upon it. Sales cloud has increased productivity and revenue
What do you dislike about the product?
The cost and the amount of time to review upgrades. Integration with legacy systems and development abilities. The support is great but the add one like loyalty and other products are expensive
What problems is the product solving and how is that benefiting you?
It has solved continual continuity across multiple teams and allows for increased sales
Easy to use and set up
What do you like best about the product?
Sales cloud is very easy to set and start using with very minimum customizariom. I like the out of the box reports which are very handy for agents to use and build
What do you dislike about the product?
Not a dislike its the Price/ license is higher in my opinion.
What problems is the product solving and how is that benefiting you?
Lead management, campign management ,
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