Agentforce Sales
Salesforce, Inc.External reviews
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Sales Cloud Review
What do you like best about the product?
It is highly customisable, easy to configure and allows us to automate processes with ease. Users can see at a glance all interactions that have taken place with our customer by other parts of the business.
What do you dislike about the product?
It is pricey. Although it's easy to configure, I find it difficult to keep on top of all the new features that get released to ensure our users are always getting the most out of it.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud allows us to see where our reps are spending their time and we can then analyse that against financial data and if we need to refocus our attention we can do that.
Happier Sales reps
What do you like best about the product?
I loved using Salesforce path in combination with a simple flow automation to ensure our Sales reps include all relevant prospect and customer information. It allows our sales staff to focus on actually selling our products vs keeping track of fields and order of steps to complete.
What do you dislike about the product?
There is a bit if a learning curve both for brand new users and for trainee admins and it is not always intuitive. We were also late adopters of Lightning experience so this definitely olayed a role in onbording issues. The nain downside is license cost, but it is the best solution for our business.
What problems is the product solving and how is that benefiting you?
Email and activity tracking is brilliant, then sales performance reporting and management. It allows for a flexible and team focused selling approach while giving our sales managers the tools to improve, recognize and reward individual performance.
Very positive, I love Sales Cloud.
What do you like best about the product?
I am a Consultant QA and have worked with many different companies using Sales Cloud and I love how configurable it can be for different companies and end users.
What do you dislike about the product?
As a QA and not an end users it is very hard for me to answer this question as I am not using it day in day out.
What problems is the product solving and how is that benefiting you?
Again not as an end user, but as a QA that has worked on multiple projects for multiple different companies I have seen first hand how the Developers have been able to configure Sales Cloud to meet the acceptance criteria and to improve the lives of the end users
Simple and powerful CRM tool
What do you like best about the product?
It is an incredibly flexible tool and can be customized to meet the workflows of almost any organization. We have been using enterprise level editions of this platform in our org and very happy with the overall output.
What do you dislike about the product?
Data limit issues. Sometimes we need to upgrade to a expensive plan to buy extra storage space to meet their expanding data needs so this is the thing that I dont like about sales cloud.
What problems is the product solving and how is that benefiting you?
It improves time management and planning. It can be little challenging to deal with the tasks each day, week. So in such situations we can use such platform and cloud.
Industry leading CRM
What do you like best about the product?
The core functionality of Salesforce Sales Cloud is powerful and allows enterprise sales teams to manage their leads and opportunities effectively. The Pipeline Inspection tool is a relatively new feature and is very useful. It's also easy to create list views, reports and dashboards.
What do you dislike about the product?
I want more flexibility around permissions related to the Opportunity Split object, specifically managing who can edit splits without placing people in a higher role in the role hierarchy.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is essential to the running of our business. It provides a single view of the customer and supports all the core processes from prospecting through to the closure of the sale.
Sales cloud
What do you like best about the product?
The ease of use. The visibility I get regarding the data I need.
I am a visual person and it's very clear what I need and where.
Ive also used other products like bullhorn and felt that it does the same thing in regards to tracking leads and opportunities but there felt like an ease around using sales cloud
I am a visual person and it's very clear what I need and where.
Ive also used other products like bullhorn and felt that it does the same thing in regards to tracking leads and opportunities but there felt like an ease around using sales cloud
What do you dislike about the product?
The UI.
As visual as it is in regards to being where I need it and clear, I do feel like the style/ theme/ vibe is not appealing. It doesn't make me want to look at it
As visual as it is in regards to being where I need it and clear, I do feel like the style/ theme/ vibe is not appealing. It doesn't make me want to look at it
What problems is the product solving and how is that benefiting you?
It's making me accountable. It's a clear picture of where I should be focusing my attentions and almost like a second pair of eyes for me. A polite nudge that tasks need attention
Excellent all round business solution
What do you like best about the product?
Sales Cloud is delightfully customizable to very specific business needs, allowing quick process iterations as the company grows.
The real power comes from using Sales cloud along with other products Salesforce offer like Service. Having as many teams on the same platform is a game changer
The real power comes from using Sales cloud along with other products Salesforce offer like Service. Having as many teams on the same platform is a game changer
What do you dislike about the product?
The most useful features can sometimes be behind paywalls or the most expensive licenses. I would like more flexibility in being able to pick and choose relevant new features without getting them forced into a bundle or large license increase
What problems is the product solving and how is that benefiting you?
It's brought our disconnected teams all under one roof, allowing for easier and more efficient handoffs.
The flexibility of the platform allows us to think big and develop our own tools
The flexibility of the platform allows us to think big and develop our own tools
World’s Best CRM platform
What do you like best about the product?
The best cloud-based CRM software ever with a large suite of products, uniting sales, service, marketing, commerce and now powering it all with AI, helping organisations grow in productivity and profitability.
What do you dislike about the product?
There is nothing not to like in all encompassing platform.
What problems is the product solving and how is that benefiting you?
Revenue management, analytics and extensive reporting
Leading CRM system
What do you like best about the product?
Salescloud allows you to manage your clients and pipeline opportunities with ease. Having your contact history, account information and related information in one place empowers you to build meaningful relationships with your customers
What do you dislike about the product?
Sales Cloud as a standalone product is great however it's full potential is only unlocked with other suites such as service and marketing cloud, greater training for end users will be excellent and I'm looking forward to seeing the sales rep trailmix proposition
What problems is the product solving and how is that benefiting you?
Sales cloud is helping our company manage our pipeline from lead to opportunity conversion. Bringing greater visibility to sales performance, pipeline conversion and forecasting
Easy - simple - fast
What do you like best about the product?
It's so easy to customise for our specific business need. We can build simple or complex solutions to match specific processes.
What do you dislike about the product?
The cost can be off putting for sales cloud if you just need simple solutions. Also, much of the things showcased in marketing and online material is more complex to implement than shown in product demos (or comes at extra cost)
What problems is the product solving and how is that benefiting you?
Salesforce allows a central place for sales teams to view and store data about their contacts and meetings. This means information can be easily shared to colleagues.
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