Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud improves Sales Performance
What do you like best about the product?
Sales Performance & Revenue Tracking Capabilities are a game chnager
What do you dislike about the product?
There is nothing much to dislike about Sales Cloud, its the best Cloud by Salesforce, always has been & foudnation to all Sales Journeys
What problems is the product solving and how is that benefiting you?
Sales Performance & automating Sales Channels & Workforce Productivity
Sales Cloud is the solution to improve Sales Pipeline & Deal Velocity
What do you like best about the product?
Opportunity Management, Lead Management, Campaign Mangement
What do you dislike about the product?
Opportunity Forecasting, ROI Tracking which can be improved
What problems is the product solving and how is that benefiting you?
Improving Deal Velocity & Sales Pipeline
Useful Automation Tool
What do you like best about the product?
Being able to automate mundane repeatable tasks
What do you dislike about the product?
A lot of fields to input data on initially
What problems is the product solving and how is that benefiting you?
Developing reports and dumping data in an automated, accurate fashion
Salesforce Sales Cloud helps our team win!
What do you like best about the product?
Salesforce Sales Cloud gives our internal teams a platform to collaborate and provide the best experience to our customers. It also allows us to create custom solutions to our sales team so they can not only track their customer's purchase behaviours, but be alerted to other targets based on parameters we set. We love the ability to customize home pages, reports and dashboards to be able to roll out initiatives to the team and be able to track performance all on one platform. It also lets us automate tasks, giving our team time back in their day.
What do you dislike about the product?
Our team mainly uses the mobile platforms. We would like more of an ability to customize the mobile layouts. Also would love to be able to see how other customers are implementing features (use cases).
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud lets us integrate with mutliple data feeds to give our organization the most comprehensive view of what our customers are purchasing.
Very Solid CRM Tool
What do you like best about the product?
I've used other CRMs and have seen many demos. Salesforce Sales Cloud is definitely the best in terms of user interface and ease of use - definitely the most intutive. The reports and dashboards are also super easy to set up and use.
What do you dislike about the product?
There are a few functionalities missing that have been long-time requests, and I understand Salesforce is not planning to develop. For example, being able to send or subscribe reports to an email address in the organization that is not included on Salesforce user records.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud makes it easy to track and report on the progress of all opportunities, helping to better forecast and gain insightful data. Once adoption increases within the organization, there will be a lot of potential for customer analysis.
I love the potential of Salesforce but I am not yet using it effectively.
What do you like best about the product?
I really love the visual graphs, reports, and reminders. Possibly in that order. I have much to learn and thankfully salesforce offers those training trailheads in order to let me grow my understanding of SF and how to use it effectively.
What do you dislike about the product?
It can be difficult to find time to learn more about how to use SFDC effectively. I am an outbound salesperson who works in the fiels so mobile app has been helpful but can have its issues in the ways of bugs. I try using the search bar often but I find it is not reliable for finding my leads or support cases.
What problems is the product solving and how is that benefiting you?
The tasks objects have helped me make sure I don't forget to follow up with any leads or opportunities. It has made the intimidating task of working multiple deals a lot more bearable.
Great looking product
What do you like best about the product?
The focus on making your reps focused on outbound activities and givingthem the cadence.
What do you dislike about the product?
I wish it had more templates to start from.
What problems is the product solving and how is that benefiting you?
It is helping us build a unified pipeline. Previously we were cobbling together 6 different pipelines all using their own software.
Great Product - Just not sure if our business would benefit.
What do you like best about the product?
Sales Cloud offers alot of great features however our sales cycle is very different from others. I wished our sales team utilized Salesforce more in their process that would allow us to utizlie the features.
What do you dislike about the product?
Since our sales cycle is so different that makes it tough to answer.
What problems is the product solving and how is that benefiting you?
Having the CRM and the tracking for activity benefits our team greatly.
Great framework to build off of
What do you like best about the product?
The ability to flexibly support a variety of workflows based upon job role.
Mobile capabilities.
Interactive dashboards and ease of custom report creation
Order / CPQ integration
Mobile capabilities.
Interactive dashboards and ease of custom report creation
Order / CPQ integration
What do you dislike about the product?
In the three companies I've worked at, none have ever had a great mobile solution which is key for sales adoption - not sure if that's due to a lack in product capability or our Admin/Tech staff ability.
I wish the solution was more use case driven (log an opportunity, work a new lead, forecast my month, generate a quote, etc.) vs. data driven (lists of Accounts, Contacts, Opportunities, etc. - where do I start?)
I wish the solution was more use case driven (log an opportunity, work a new lead, forecast my month, generate a quote, etc.) vs. data driven (lists of Accounts, Contacts, Opportunities, etc. - where do I start?)
What problems is the product solving and how is that benefiting you?
What did the customer pay previously and what were the products included? This helps us service the customer and determine what their renewal pricing should be as well as what new/additional products we could also be selling them.
What products does this customer have and who are our key contacts for us? This helps us identify upsell opportunities and manage the necessary relationships with the key stakeholders / decision makers that will help us grow the account.
What is my expected forecast? Salesforce helps me keep track of my pipeline and expectations for may close and when (I close ~40 deals/month so it's a lot of volume to manage).
What products does this customer have and who are our key contacts for us? This helps us identify upsell opportunities and manage the necessary relationships with the key stakeholders / decision makers that will help us grow the account.
What is my expected forecast? Salesforce helps me keep track of my pipeline and expectations for may close and when (I close ~40 deals/month so it's a lot of volume to manage).
Complete CRM
What do you like best about the product?
The possibilities you have inside the tool. A lot of integrations are possible.
What do you dislike about the product?
Sometimes is difficult to set up or configure some options.
What problems is the product solving and how is that benefiting you?
CRM, managing accounts and sales opportunities. Having a clear pipeline and contacts
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