Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great platform
What do you like best about the product?
Opp management is amazing! Easy interface!
What do you dislike about the product?
Not a lot. It could be a little bit easier to configure on the backend.
What problems is the product solving and how is that benefiting you?
Tracking sales activity
Customization can be costly
What do you like best about the product?
Ability to see journey from end to end .
What do you dislike about the product?
Customization required can be expensive.
What problems is the product solving and how is that benefiting you?
Interface for internal users to see information in one page
When imbedded well into an organisation it is a game changer for sales teams and customer outcomes
What do you like best about the product?
Source of truth for customer interactions with sales teams
What do you dislike about the product?
Implementation curve is long when understanding is low.
What problems is the product solving and how is that benefiting you?
Removal of Siloes across large disparate organisation
Quality Assurance
What do you like best about the product?
User friendly and everything on one platform
What do you dislike about the product?
Sometimes difficult to customize to meet company needs
What problems is the product solving and how is that benefiting you?
Process and Flow automation helps to expedite development and streamline our processes.
And helps team to save time.
And helps team to save time.
Constantly improving and working on itself
What do you like best about the product?
I've been using Sales Cloud for 9+ years. What I appreciate is how much the tool is constantly evolving and improving itself. There is a wonderful community that is suggesting improvements and giving helpful advice. When you move from company to company - the tool is different but ultimately the same and it's easy to build your skills and make yourself useful no matter where you work.
What do you dislike about the product?
Sometimes there are bugs and simple things that we are waiting for improvement s. Sometimes simple obvious things need help.
What problems is the product solving and how is that benefiting you?
Everything for sales in one place
There's nothing better out there
What do you like best about the product?
Immediate start with almost any feature - fine-tune via config and you are good to benefit from it.
What do you dislike about the product?
When you try to really squeeze it by custom development, some features are impossible to change and have to be worked around with some hacking - style coding.
What problems is the product solving and how is that benefiting you?
Complex hierarchical reporting, streamline customer journey
Salesforce Sales Cloud
What do you like best about the product?
Moving to Sales Cloud has allowed us to limit the amount of tools we are using and keep our sales team in one platform. There are updates and improvements consistently throughout the year which continues to make the products better and easier to use.
What do you dislike about the product?
Einstein Activity Capture- it didn't work as expected and since the data isn't stored, you cannot run normal reports and dashboards on the data.
What problems is the product solving and how is that benefiting you?
Keeping our sales tools grouped into one platform
Time to market
What do you like best about the product?
My favorite in sales cloud is that anyone can lear. It without previous IT knowledge. With the out of the box click no code features you can deliver value in no time.
What do you dislike about the product?
When someone does not jnow the product and develops features that are already there out of the box.
What problems is the product solving and how is that benefiting you?
Sales activities.
Effective solution for sales enablement
What do you like best about the product?
Salescloud enables our sales representatives to engage better with our agents.
What do you dislike about the product?
Salescloud ahae proven effective. No concerns. Reuse of data integrations across sales and service.
What problems is the product solving and how is that benefiting you?
Opportunity and agency sales
Salesforce sales cloud Review
What do you like best about the product?
Lead management and web to lead is one of the best features I love about Salesforce
What do you dislike about the product?
For case management we need to purchase the service cloud licence
What problems is the product solving and how is that benefiting you?
Converting prospects into customer is much Faster when you use Salesforce sales cloud
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