Agentforce Sales
Salesforce, Inc.External reviews
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Customer Service CRM Review
What do you like best about the product?
Centralisation of customer interactions and info
What do you dislike about the product?
The lack of standard integration options
What problems is the product solving and how is that benefiting you?
Customer data, insights, interaction records
Recommendations to others considering the product:
Get a demo and ask a lot of questions
Our automations help us to reduce our costs
What do you like best about the product?
Process is easy to understand and easier to improve
What do you dislike about the product?
Forecast should be improved to obtain better stats
What problems is the product solving and how is that benefiting you?
Users are introducing less information and obtaining better results
Lead of CRM Team
What do you like best about the product?
Amazing CRM, but sometimes needs in the company are also more towards a real sales solution towards SAP, which is sometimes not so easy to connect.
I think competition in our africultural sector are not as prepared as we are with CRM sector.
I think competition in our africultural sector are not as prepared as we are with CRM sector.
What do you dislike about the product?
In our special case , since we are using an almost 80% customized solution, there is a larger development and implementation effort.
Improvements: limits extensions
Improvements: limits extensions
What problems is the product solving and how is that benefiting you?
Overall 360 view on the customer
Solve: silos everywhere and data is not connected at all
Yes! More productive at all.
Business Performance will increase in the future a lot since we will connect all clouds better to each other.
Solve: silos everywhere and data is not connected at all
Yes! More productive at all.
Business Performance will increase in the future a lot since we will connect all clouds better to each other.
Using Sales Cloud to support association management
What do you like best about the product?
Sales Cloud has low entry retirements, users can access it to begin learning and using it with only a couple hours of training, but has a ton of flexibility for development in top of it. Appreciate the no code development as well.
What do you dislike about the product?
For a nonprofit, some of the sales nomenclature can be frustrating to explain to stakeholders. Additionally load time in lightning can be frustratingly long especially in reporting.
What problems is the product solving and how is that benefiting you?
Allowing us to track financials around donations (e.g. Sales) and see recent actions contacts have done in our system. Email tracking and communication between users is also quite useful
Very useful and customizable but can get expensive
What do you like best about the product?
The customization options are endless so you can make it work for any organization. But there are plenty out of the box solutions to get started.
What do you dislike about the product?
With the option to customize it can get unwieldy fast. Must plan carefully.
What problems is the product solving and how is that benefiting you?
Tracking donors and programs at a nonprofit
Powerful tool with a good admin
What do you like best about the product?
Customizable workflows that I can make fit my corporate needs. Clean forms and processes can be build to assist sales reps and demonstrate sales activities.
What do you dislike about the product?
Too much customization can result in a unmanageable product. Should be more guardrails and suggestions of things not to do. I like the warnings on reports that you already have a similar report. Need more of that.
What problems is the product solving and how is that benefiting you?
Tracking customers, measuring sales activities.
Sales made easy
What do you like best about the product?
Salesforce makes it easy to close deals, out of the box relationship management and resources at your disposal
What do you dislike about the product?
I hate how hard it is to admin from a e d user perspective
What problems is the product solving and how is that benefiting you?
Helps clients to fill the gap from spreadsheets
Salesforce Sales Cloud can unlock tons of efficiencies
What do you like best about the product?
I love that it's easy to use and intuitive. It's also so heavily used that salespeople adopt faster and there is a large ecosystem of support/ developers for it!
What do you dislike about the product?
I dislike when salesforce makes significant changes to the system that are difficult to adapt to. Ie- a lot of our customizations as done in classic and converting everything to lightning has been extremely time consuming and distracting from more revenue generating enhancements
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is giving us structure for our selling motion and helps us construct programs that can help hold teams accountable. We're also using it capture and measure value to our customers
Sales Cloud - amazing
What do you like best about the product?
Sales Cloud is so customizable. It allows for you to create custom objects in order to expand your business.
What do you dislike about the product?
I don't particularly dislike anything with sales cloud. I would like a little less code with apex though.
What problems is the product solving and how is that benefiting you?
Sales Cloud is our customer record of truth. It helps us centralize all of our data and manage our front end and back end of our sales process.
Been using the product for years
What do you like best about the product?
The ease of use and the ease to configure based on our specific use cases
What do you dislike about the product?
For those just getting started, it can get overwhelming on where to start
What problems is the product solving and how is that benefiting you?
Allowing sales to all work in one place
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