Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Love Sales Cloud
What do you like best about the product?
Sales cloud has made my life and all my field sellers life so much easier. We appreciate the ease of applying new opportunities, dynamic forms, so much more and opportunity for growth.
What do you dislike about the product?
Need more possibilities for ease of customization and applying role changes. Also more ways to help build flows as it continues to grow. Flows can be utilized in every aspect too
What problems is the product solving and how is that benefiting you?
Ease of tracking ipportunities; leads, meetings, events, cases and feedback
Very Helpful
What do you like best about the product?
I like how much visibility you get over all of the customers data and touch points. It allows sales teams to quickly leverage and reference the information to provide better service when working with customers.
What do you dislike about the product?
I think Salesforce has a lot of information for users and a hard way to cleanly present it. Unless you've been using it for a while, you really have to search for the information that you need.
What problems is the product solving and how is that benefiting you?
It is solving getting all relevant customer data into one place and centralizing how we can communicate with the customer. Any sales team member can answer the phone from a SF lead and know what conversations they've previously been a part of.
Salesforce Sales Cloud Review
What do you like best about the product?
Salesforce helped our commercial team to digitize their daily work, and connecting to customers, built-in tools like chatter, email etc.. is became collaboration within the team more.
What do you dislike about the product?
Integration part and customization little bit complicated and time consuming.
What problems is the product solving and how is that benefiting you?
Digitizing the manual work, creating quotation to customers and getting approval process using approval matrix made data accessible from anywhere and anytime
Salesforce Sales cloud does the job!!!
What do you like best about the product?
We use Sales cloud for our Sales, Marketing and Customer success business functions primaraliy. We have numerous integrations to and from Sales cloud to other preipheral applications. It does the job of enabling these business functions to operate effeciently.
What do you dislike about the product?
Looking forward to how AI is being leveraged in identifying communication updates for Sales people, imporovements in customizations across all objects and improved integration experience to peripheral applications
What problems is the product solving and how is that benefiting you?
Provides ability to enable Sales teams to effecitevely create opportunities, accounts, contacts for potential customers and compelte the buying journey for each customer.
Ease of use
What do you like best about the product?
Very intuitive and easy to use. It's accessible to people of varying skillsets
What do you dislike about the product?
The licensing model is confusing. Makes it difficult to know what capabilities are available
What problems is the product solving and how is that benefiting you?
It helps to manage and create insight on our entire sales pipeline
Managing Director for cross functional business applications
What do you like best about the product?
It powers our opportunity pursuit and account planning process.
What do you dislike about the product?
If we do not manage the instance and the data carefully, it becomes challenging to run our operation. It is also difficult as a professional services org to get full value as normal B2C companies might get.
What problems is the product solving and how is that benefiting you?
Global process and sales analytics data to run our massive global enterprise.
Excellent Product for all Sales Needs
What do you like best about the product?
The ability of Sales cloud to streamline processes and have a 360 view of the customer
What do you dislike about the product?
The CPQ process tends to be a little cumbersome at times
What problems is the product solving and how is that benefiting you?
Sales Cloud helps my sales team to have everything tracked at one place and get a better chance of converting deals
Sales Process and Automation
What do you like best about the product?
I've worked with Sales Teams and University Fundraising Professionals and Nonprofit Major Gifts Officers. Salesforce has a place for all the data that they need to be successful, with the potential to be fully automated and streamlined.
What do you dislike about the product?
The level of complexity is high. A lot of the issue with Salesforce is that there isn't always a great starting place. My recommendation is usually to dive in and get started, but that gets complicated without documentation and processes.
What problems is the product solving and how is that benefiting you?
Tracking progress on large fundraising asks, activities related to the ask, and metrics about types of asks. Convincing users to be complient with data entry is always the challenge.
Show me the money! Quick and simple way to track lopportunities!
What do you like best about the product?
It is easy to id key account contacts, add notes, id next steps. seamless from new opportunity to close process. Dashboards to visualize opportunities
What do you dislike about the product?
I'm an advocate! I love it!
pricing of licenses can get expensive
pricing of licenses can get expensive
What problems is the product solving and how is that benefiting you?
All info in one place, can communicate up to management and they can forecast out and drill into accounts
Sales Cloud Thoughts
What do you like best about the product?
Sales Cloud is helpful for customers in tracking opportunities and the activities associated to them.
What do you dislike about the product?
The downside of using Sales Cloud is that some of the functionality that customers may want require more add ons, such as the quoting feature.
What problems is the product solving and how is that benefiting you?
Regarding business problems, I found that many customers want to see their metrics and Salesforce helps with that through reports and dashboards.
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