Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great tool
What do you like best about the product?
SalesCloud scales for multiple purposes and levels of sophistication.
What do you dislike about the product?
Trailhead is difficult to use to find relevant training. Product selection for opportunities and quotes is difficult. Constantly being sold CPQ is costly and a non starter
What problems is the product solving and how is that benefiting you?
Visibility to opportunity and the ability to forecast revenue. Workflows and notifications are automating handoffs across teams. And app exchange allows is to easily add features
Delivering an experience to Delight our Customers
What do you like best about the product?
Sales Cloud enables our sales professionals to deliver a more customized and personalized care call for our veterinary professionals so that we utilize their precious time in the most intentional way possible. My company will be new to sales force but that was the experience my prcuous company had and I am so excited to create this at another organization.
What do you dislike about the product?
I think improvements are being made through the Einstein 1 platform that will incorporate AI into sales cloud for a seamless opportunity for our sales teams.
What problems is the product solving and how is that benefiting you?
My organization today is just getting sales cloud so it will be solving have a platform to manage all customer interactions and touch points. Previously it made our sales team more focused and saved countless hours pre call and post call planning.
Very Good CRM for complex Business processes
What do you like best about the product?
Flow builder, Reports and Dashboards, Sales process
What do you dislike about the product?
Expensive for small companies, Salesforce Sales Team changing a lot
What problems is the product solving and how is that benefiting you?
Sales process :)
Sales Cloud is Great
What do you like best about the product?
Love the dashboards and reporting the sales cloud has to offer. Provides clear visibility on hot trends and tracking.
What do you dislike about the product?
Love/hate the customization you can easily break something if not done right.
What problems is the product solving and how is that benefiting you?
Connecting and process flows have been difficult to connect
Agentforce Sales
What do you like best about the product?
It's intuitive UI, easy of configuration with low code and no code. I especially appreciate support that Salesforce provides to its customers in their efforts to drive their business.
What do you dislike about the product?
There are some innovations that are still lacking, the competitors have implemented. Part of the stems from sales force's growth. For example, there are many ideas on the idea exchange that are 10 years old.
What problems is the product solving and how is that benefiting you?
Primarily the basic problem being solved is the standard one of the sales need for a centralized CRM system. It also provides automated and productive ways to improve salesperson efficiency.
Project management
What do you like best about the product?
Being able to combine the data to act upon it
What do you dislike about the product?
Understanding Salesforce terminology and how to use it
What problems is the product solving and how is that benefiting you?
The inability to see a whole guest
Why Sales Cloud ?
What do you like best about the product?
Availability, reliability and flexibility
What do you dislike about the product?
Reports and Dashboards are lacking features to collect data from unrelated objects
What problems is the product solving and how is that benefiting you?
Customer management, Order management
You can trust the process!
What do you like best about the product?
Salesforce Sales Cloud is so easy to use and it's a real plus for sales who can be a bit oldfashion about the way they work.
Salesforce is number 1 and you can see it by how fast users learn!
Salesforce is number 1 and you can see it by how fast users learn!
What do you dislike about the product?
I thing the down side is more about personnalisation for exemple Colors, typo, pop message. Users love when you can put words into an other colors or give the stages of the sales path more meaning.
What problems is the product solving and how is that benefiting you?
Having everything in one place. It's easier to have new members and keep on track the data from the personn who left the company. The leads are not lost into a lot of non sens ones
WHY SALES CLOUD IS BEST!
What do you like best about the product?
Reliability, flexibility, and user experience
What do you dislike about the product?
Reports and dashboard, permission issues
What problems is the product solving and how is that benefiting you?
Customer management, order management
Sales Cloud Unlimited. You Need It.
What do you like best about the product?
Ease of use has been huge for our sales reps that have no Salesforce experience. It's helped us use best practices and simplify the sales process. And trust me we had a complicated one.
What do you dislike about the product?
Honestly no complaints at this point. We are still building but there is no doubt Sales Cloud will provide what we need.
What problems is the product solving and how is that benefiting you?
Having a CRM as we have been working out of spreadsheets, forecasting, pipelines and a single source of truth for the data.
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