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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Susan P.

CEO

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Crm. I like being able to contact all of my potential customers. I like the Forecasting model.
What do you dislike about the product?
Not knowing what else is available. I have been a customer of sales force for many years. I do not know what else is available that is included.
What problems is the product solving and how is that benefiting you?
Sales force clouds allows me to have better contact with my customers. Potential do not drop in the process.


    Adithya K.

Good 360 customer perspective

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Unfied experience of the customer and all activity
What do you dislike about the product?
The cost is too expensive for a small business
What problems is the product solving and how is that benefiting you?
We can connect data from multiple sources I to our crm


    Marketing and Advertising

The 360 view

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Sales cloud is simply the best solution to understand the customer.
What do you dislike about the product?
The integrations with legacy system could be easier.
What problems is the product solving and how is that benefiting you?
The best business pipeline and all communications in one place


    Sandeep S.

Sales cloud at Dreamforce

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and maximizes business operations from sale to close
What do you dislike about the product?
Nothing its awesome. Sales cloud is awesome!
What problems is the product solving and how is that benefiting you?
Performance of sales from lead scoring to close


    Bhavesh P.

We just went live on sales cloud last week and started using product. Too early to make comment

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
360 view of customer view with AI reporting and dashboard
What do you dislike about the product?
Pricing could be better compared to other products in India
What problems is the product solving and how is that benefiting you?
We are using SF as 360 view and central repository for storing customer data and tracking it.


    Mark O.

Very insightful

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
Being able to use AI to save time on sales process.
What do you dislike about the product?
What I dislike about the salesforce sales cloud is the current time
What problems is the product solving and how is that benefiting you?
It has helped our company with the sales process


    Financial Services

. I amLooking forward to learn more on the Einstein1 platform

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
It helps our advisors nurture leads and creates manage close opportunities with their prospects and clients. As well as manage all client interactions.
What do you dislike about the product?
User Interface could be a little better but the functionality is outstanding.
What problems is the product solving and how is that benefiting you?
Help our wealth advisors manage all cloent imteractions and sales.


    Casidy C.

Sales Cloud has helped our team drive efficiency and track and predict revenue and ROI in one place.

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
The sales process is extremely helpful when streamlining business processes and getting our team aligned with goals. The stage bar on opportunities is the baseline for revenue prediction and pipeline management, as well as the ability to create reports and dashboards to report on and r predict revenue and pipelines. Our organization uses sales cloud as the basis of our salesforce instance, and it is extremely helpful in the day-to-day operations.
What do you dislike about the product?
There are updates I wish were implemented faster. For instance, not being able to build a report that shows only the most recent and upcoming task is an iteration I wish was implemented quicker.
What problems is the product solving and how is that benefiting you?
Reports and dashboards and keeping users in salesforce, not in excel. The capabilities sales cloud removes the need for excel sheets and data being stored offline or in fundraisers' heads. Sales Cloud keeps data live and variable, and allows me to report on the data and build out solutions to business problems that can be documented and applied organization wide.


    Syed Talal Hassan R.

It is helping the business

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
It is connected with Service Cloud and the echo system of Salesforce Cloud multi platforms
What do you dislike about the product?
UI can be better for the User experience
What problems is the product solving and how is that benefiting you?
Export teams collaboration with customers


    Shannon R.

Bells and whistles at every turn

  • September 12, 2023
  • Review provided by G2

What do you like best about the product?
I am a new user, so my expertise is growing exponentially with experience. Biggest impact item right off the bat is integration with Outlook. This has enabled me to increase my informational throughput into our CRM system.
What do you dislike about the product?
Too many fields that are not relevant for me, although this was also true of my last system.

This may be a configurable fix, but I have not figured that out yet.
What problems is the product solving and how is that benefiting you?
To be determined for me as an individual contributor, but one of our executives indicated last week that they are already seeing the benefits of better visibility.