Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
One of the best out there.
What do you like best about the product?
SF makes it really easy to manage customers and track them every step of the way. It features interesting low or no code implementations and has an amazing pool of training resources. Great product.
What do you dislike about the product?
Everything is on lightning experience now and that can be heavy on the browsers. And the mobile interface can be improved. But I understand this is in the roadmap.
What problems is the product solving and how is that benefiting you?
Simply sales and customer tracking.
The most complete cloud of Salesforce
What do you like best about the product?
The most complete sales process that helps the rep generate sales faster and easier
What do you dislike about the product?
For the moment, nothing, everything seems perfect to me.
What problems is the product solving and how is that benefiting you?
Mobile application that helps the representative easily perform activities even if they are not connected to a computer
Really amazing!
What do you like best about the product?
A unique platform to create customer journey of our agents and our client, and to address at top level their expectations.
What do you dislike about the product?
Too much cost.
In addition, there are a few possibilty to Customize front end experience interna of UI.
In addition, there are a few possibilty to Customize front end experience interna of UI.
What problems is the product solving and how is that benefiting you?
Platform helps us to mimimize data disalignament
Data Analytics
What do you like best about the product?
Being able to access our data all in one place. Im excited about the advances with AI and Data cloud to provide further insights. The platform is easy to use and user friendly!
What do you dislike about the product?
That currently our rep doesn't connect with it so there are gaps in our data. We are exploring a Salesforce only solution!
There are quite a few add ons that seem like they should be included.
There are quite a few add ons that seem like they should be included.
What problems is the product solving and how is that benefiting you?
Rep engagement and activity tracking.
Automating process and tracking.
Forecasting
Our sellers are more productive by being able to automate activities and events
Automating process and tracking.
Forecasting
Our sellers are more productive by being able to automate activities and events
Money well spent
What do you like best about the product?
it allows me to accurately look at our sales pipeline and forecast future sales Allows your business to take control of their sales process buy guiding customers through a controlled sales process.
What do you dislike about the product?
For a manufacturer that cannot recognize revenue until the product is shipped and invoiced the forecasting functionality does not meet business needs.
What problems is the product solving and how is that benefiting you?
We use this product to manage all business activity up yo PO issuance.
Salesforce is amazing
What do you like best about the product?
I like that it is easy to use and configuration is intuitive.
What do you dislike about the product?
Everyone has access to the info they need. I think the thing I like least is the lead conversion process. When an actual customer account is associated, you still have to search for it which leads to duplicates since users can be lazy.
What problems is the product solving and how is that benefiting you?
Data sharing
Sales cloud
What do you like best about the product?
salesforce AI will make us the best in the industry. Transforming client needs and prospects will enhance our rev growth.
What do you dislike about the product?
Needs to do a better job with guided selling. Who to call.
What to call about.
When to call
What to call about.
When to call
What problems is the product solving and how is that benefiting you?
Keeping our customers and being on offense.
sales cloud is great
What do you like best about the product?
the ability to have track relationships while growing revenue
What do you dislike about the product?
difficulty to engage users basked on data
What problems is the product solving and how is that benefiting you?
tracking leads without having duplication
Great product for a growing business
What do you like best about the product?
Scalable solutions, very customizable with no code, low code or actual code if you choose.
What do you dislike about the product?
User frustration with unfamiliar terminology leading to adoption challenges. Complex settings leading to confusing outcomes in user experiences.
What problems is the product solving and how is that benefiting you?
It is a central source of truth for all data for us so we can realize ROI from lead creation to asset acquisition to export of goods and payments received.
Still learning the basics
What do you like best about the product?
It is very easy to understand the basics and customizing the interface for your own needs is simple. The range of functions is also very large to suit all kinds of use cases.
What do you dislike about the product?
It can be confusing at the beginning with a steep learning curve to get the best out of all features. Also, it is necessary to get everyone on the same page when implementing the platform, which can be challenging.
What problems is the product solving and how is that benefiting you?
How to track customer interactions and effectively monitor trends. It also helps us to streamline our paperwork and sales processes to save time and resources in creating proposals for customers.
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