Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Accelerate your business
What do you like best about the product?
Easy to deploy, rich of out of the box features, trusted infrastructure, new features available 3 times per year, super rich ecosystem allows to cover every business needs
What do you dislike about the product?
licencing based on users count could raise up licensing cost. If you need pixel perfect UX you have to incur in mass customization. You need to keep in mind performance boundaries due to cloud multitenant infrastructure
What problems is the product solving and how is that benefiting you?
Sales Cloud allows to handle all the sales interactions within the same platform, having the customer history at your fingertips, enable omnichannel experience, traking sales agent performance, integrating all company data and sales process
Complete and easy CRM
What do you like best about the product?
On the one hand, the possibility to build a complete CRM structure organization, on the other hand facility and engagement.
What do you dislike about the product?
Is too expensive for small organization.
What problems is the product solving and how is that benefiting you?
Everything is clear in Salesfroce Cloud: costumers, deals, owners, amounts and times. Everybody know what to do next, when to do it and how to do it. If not, can easly ask for information with the tag in the chat.
A great out of the box solution
What do you like best about the product?
Great tool to manage the overall sales experience. Many features for managing sales, marketing and customer service, and the ability to create custom reports and dashboards to monitor performance.
What do you dislike about the product?
The software has no particular defects. It works adequately and is fast enough, it is probably not intuitive to use and requires a few days of training on a new resource to make it operational.
What problems is the product solving and how is that benefiting you?
To have a overall sales experience
in my project Sales Cloud allows to automate sales processes
What do you like best about the product?
Salesforce has a big ecosystem of integrations, setting up but the managing these integrations can be challenging.
The automation process and Integration process allow to engagement of leads and contacts
The automation process and Integration process allow to engagement of leads and contacts
What do you dislike about the product?
Implementation and training for use are complex
What problems is the product solving and how is that benefiting you?
Automation and engagement
adopting the SSC allows you to improve your business by making it more effective and productive
What do you like best about the product?
Salesforce Sales Cloud provides complete support for managing sales processes and customer relationships, both in the B2B and B2C fields. In the software, which can be used online, it is possible to manage leads, define sales automation processes, build, based on available past data, forecasts of future sales, have a detail of orders received and executed, as well as create reports of detail on the progress of the sales process to be shared with stakeholders, all quickly and with very intuitive functions to use.
What do you dislike about the product?
Salesforce Sales Cloud is expensive for small businesses or startups with limited budgets
What problems is the product solving and how is that benefiting you?
Automation is one of the most important benefits of Salesforce Sales Cloud. It helps users reduce the time it takes to work on leads and send emails. It also helps convert more leads by prioritizing the potential ones.
Good solultion
What do you like best about the product?
Salesforce sales cloud is an excellent solution in terms of Automation of sales processes, collaboration among various actors, easy data access and navigability.
What do you dislike about the product?
For salesforce sales cloud would need to have the ability to create more complex reports with the standard reporting tool and the ability for more customization of charts and dashboards
What problems is the product solving and how is that benefiting you?
the problems the solution solves are related to collaboration and immediate usability of data. it gives every level the ability to collaborate with their colleagues and monitor personal and overall trends
Few constraints, no limits
What do you like best about the product?
It is a system where it is possible to concentrate all the needs of a company, if not directly by integrating with other platforms but still keeping a single system as the master
What do you dislike about the product?
Development console not very functional, to work well you need to integrate a CLI
What problems is the product solving and how is that benefiting you?
Management of customer records and sales orders through a single system integrated with the various lecagy
Salesforce Passionate Architect
What do you like best about the product?
Out of the box features on most innovative technologies
What do you dislike about the product?
Not all aspect of a feature are fully customizable
What problems is the product solving and how is that benefiting you?
Digitalize customer experience at 360 for the Client, enabling omnichannle service and integration wih commerce and legacy solutions
Excellent
What do you like best about the product?
The use of AI offers maximum automation and productivity to the sales force. It optimizes business processes by aligning sales with marketing and customer service, allowing for faster and smarter decisions.
What do you dislike about the product?
To get the most out of Salesforce, it is often necessary to customize it significantly, which requires development skills or hiring experienced developers.
What problems is the product solving and how is that benefiting you?
Salesforce centralizes all customer and sales data, making it easily accessible and organized. This reduces data silos and allows sales teams to make data-driven decisions.
Sales Cloud to automate sales processes
What do you like best about the product?
The platform provides many features to manage sales processes and to enhance sales performance additionally it can be tailored on your business needs. AI can be added to make your forecast more predictable and to prioritize deals. Additionally all partners can be easily managed and engaged on sales
What do you dislike about the product?
In terms of features offered is good. Some Clients pains about the price for licenses and since its complexity a good change management activities are needed to guarantee the right adoption by the client
What problems is the product solving and how is that benefiting you?
Automate and increase productivity of sales reps and increase the customer engagemen. Additionally it has been crucial for monitoring and evaluating sales team by providing ad hoc reports and analytics tools for the scope
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