Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales cloud
What do you like best about the product?
It helps manage the pipeline. We use it for managing leads, opportunities and customers. It helps provide insights and helps sales people be more effective
What do you dislike about the product?
It coukd use some AI capabilities in terms of hiw it is setup. We need Einstein to send recommendations to sales rep to tackle the most important lead first and risk analysis
What problems is the product solving and how is that benefiting you?
Sales cloud solves our pipelkne management issues and also helps with prividing executive level insights into the pipeline. It helps generate quick reports and feeds into maketing.
Sales Cloud is key to any Revenue Operations
What do you like best about the product?
Since being part of Salesforce ecosystem ten years ago, Sales Cloud has been the focal point of any Revenue Operations. Kudos to Salesforce for 25 years of continuous improvement and success.
What do you dislike about the product?
Credentialing / Permissions / User Management can be improved, which I believe is coming soon.
What problems is the product solving and how is that benefiting you?
Revenue operations and integration with other downstream PSA and Billing.
Scale up the sales to cloud
What do you like best about the product?
Salescloud is suitable for businesses of all sizes and levels. We can achieve a lot with just the out-of-the-box features. It includes dedicated AI, intelligent insights providing Next Best Actions (NBAs), seamless integration with existing corporate systems, automation opportunities, and secure data sharing. It also aids in forecasting and tracking the performance of the sales team and helps improve it.
What do you dislike about the product?
While integration with other systems sounds interesting, it sometimes comes with a license prerequisite for connectors or third-party plugins.
What problems is the product solving and how is that benefiting you?
Better reporting mechanisms other than the standard reports for leadership teams with easier customization.
Good Platform with native functionality
What do you like best about the product?
Sales Cloud has all the basic functionality that you would need for a Sales process. Salesforce continues to improve and make feature available at no cost. From an administrator perspective there are great tools to automate processes that can be done without a developer
What do you dislike about the product?
With the abilty to customize comes with the downside of you needing to define a process. The system can only do so much out of the box that will help your business.
What problems is the product solving and how is that benefiting you?
We are currenly using it mostly as a basic sales tracking but we hope to engage with better features as we move forward. The basic functionality gives us enough value to justify the purchase
World class integrated experiences
What do you like best about the product?
Sales cloud is feature rich platform that allows users to get the insights they are looking to get to help their customers with integrations built in with other great products within the ecosystem
What do you dislike about the product?
It is slowly becoming large enough to get lost. We should also invest in depreciation where it makes sense.
What problems is the product solving and how is that benefiting you?
Data and insights
Sales cloud is powerful
What do you like best about the product?
it's pretty darn impressive! It's reliable tool for sales. It's packed with all these amazing features that make handling leads
What do you dislike about the product?
I dislike the cost that you need to pay because its dificcult for small business
What problems is the product solving and how is that benefiting you?
Salesforce keep your data safe and regulations about data protection and privacy :)
New to Salesforce
What do you like best about the product?
Being new to Salesforce I can see how it will really help our sales team to see a better overall view of our customer.
What do you dislike about the product?
How much there is to learn, but trailblazing makes it much easier.
What problems is the product solving and how is that benefiting you?
Trying to get our Sales team to get a better understanding of their customers.
Sales Cloud
What do you like best about the product?
Easier to configure - no code/low code platform available. Customer 360 available which provides required information to sales reps. Easier and intuitive to use.
What do you dislike about the product?
Nothing specific to dislike. Things are better
What problems is the product solving and how is that benefiting you?
Using customer 360. Capturing customer interactions, consents, leads, opportunities, connecting with backoffice through CPQ.
Salesforce consistently delivers a strong Sales solution
What do you like best about the product?
The core out of the box features can get a sales team up and running with a pipeline and activity tracking CRM application in a short amount of time.
What do you dislike about the product?
Salesforce sometimes neglects the core product line, with expansion and acquiring other products.
What problems is the product solving and how is that benefiting you?
Centralized data and Prospect/Customer 360 view. The team is able to login into one technology tool and find all the details they need to continue the conversation to close out deals.
Enjoying our Salescloud experience
What do you like best about the product?
Helps keep our reps connected to our customers. And gives us a platform to grow our business
What do you dislike about the product?
We've faced some challenges to create an experience that our sales team wants to use, which can show the data they need where they need it.
What problems is the product solving and how is that benefiting you?
Keeps our customers data available and connects the quoting process for our reps to close deals faster
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