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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Elena K.

Super solution for Sales and Customer 360 view

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Customer 360 view, easy to use, intuitive
What do you dislike about the product?
You schould study to use it, but most of the trainings are free in Trailhead
What problems is the product solving and how is that benefiting you?
All data in one place, fleet managers can collaborate on the same account all together


    John M.

Connecting global teams seamlessly.

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
The ability to allow global teams to collaborate on opportunities, account needs/strategy and drive common learning within the system is truly powerful. The use of Account level chatter provides agility to our sales process that allows for a competitive advantage.
What do you dislike about the product?
An imbedded account planning (strategy and action plans) would drive further value within the platform.
What problems is the product solving and how is that benefiting you?
Sales cloud addresses inadvertent silo creation across our global teams. We are able to ensure proper linkage of accounts, opportunities and teams across regions and sales teams.


    Rodrigo B.

Sales Cloud amazing user experience

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
The most helpful of Sales Cloud is to have all that you need in order to do business in a single place and all connected. Navigation through the differents features and information containers is awesome
What do you dislike about the product?
There isn't something that I dislike about Salesforce Sales Cloud. Probably my main concern is how fast things change, and how fast we need to adopt the new features available.
What problems is the product solving and how is that benefiting you?
The main business gold is to have all the interactions and information of our customers on a single place and being able to rely on that information. We cannot admin all that day without Sales Cloud


    Stephen B.

Awesome innovation!

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Sales cloud brings the most up to date tech to your sellers and provides scalability for you business
What do you dislike about the product?
It is definitely pricy and the tier based pricing can feel a bit much
What problems is the product solving and how is that benefiting you?
Brings value as a secure scalable center


    Zafar M.

Sales Cloud in healthcare

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Easy UI that business users can use without support
What do you dislike about the product?
Rigid Data model that requires a lot of customized work
What problems is the product solving and how is that benefiting you?
Streamline marketing and sales


    John N.

Fully customizable CRM solution

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Customization with quick insights via reporting and dashboards
What do you dislike about the product?
Some features are difficult to discover without guidance from an experienced user
What problems is the product solving and how is that benefiting you?
Tracking client activity and understanding key client metrics


    Rob E.

Sales Cloud has created many efficiencies for our team and has allowed us to gain valuable insights.

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
I love the flexibility for integration of other products to our organization.
What do you dislike about the product?
The new incremental add-one can be pricey, which makes it tough to gain approval from senior leadership.
What problems is the product solving and how is that benefiting you?
It provides visibility into our producer base which helps our Sales team manage their territories.


    Rabin J.

Salesforce Engineer /Manager

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Builds relationships and grows revenue all from a single source of truth. A lot of options for integration capabilities and a vast third party marketplace to choose from
What do you dislike about the product?
Data can be of poor quality sometimes leading to inaccurate predictions
What problems is the product solving and how is that benefiting you?
Streamlines our business and acts as a single source of truth


    Sheryll Ann C.

Sales Cloud makes things a lot easier and organized.

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
It's a one-stop shop for everyone you need to have a more structured sales process.
What do you dislike about the product?
I like using almost all features! It's great!
What problems is the product solving and how is that benefiting you?
Better visibility on a lot of sales activities, views, opportunities.


    Financial Services

Unified experience for Sales Teams

  • September 13, 2023
  • Review provided by G2

What do you like best about the product?
Ability for sales users to track and manage their deals and contacts in one integrated experience, improving productivity and enhancing sales process.
What do you dislike about the product?
Nothing to share at the moment. Concerns related to user adoption that aren't Sales Cloud specific.
What problems is the product solving and how is that benefiting you?
Enhanced productivity and ability to eliminate multiple tech stacks to support Sales teams