Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Very easy and intuitive solution
What do you like best about the product?
Predefined data model to support sales processes
What do you dislike about the product?
Learning curve to get up to speed on platform.
What problems is the product solving and how is that benefiting you?
Capturing prospect information
All my prospect data in one place
What do you like best about the product?
As a revenue leader responsible for new business and expansions sales, it's key to have insights relating to opportunities all in one place at my fingertips. Sales Cloud provides that... from opportunity detail, to what's been communicated either directly or via marketing, to contact information and previous interactions is all there.
What do you dislike about the product?
As a user, sometimes it would be useful to know about new features that have not been enabled by the admin so that we can request they are implemented in our org.
What problems is the product solving and how is that benefiting you?
I need a single unified view of the opportunities in play, as well as past opportunities. From there I need to be able to drill down into the detail. I don't want disconnected offline reports that are out of date when I then query the detail behind them.
It's amazing and effective
What do you like best about the product?
Single view of everything about our prospects and customers
What do you dislike about the product?
Nothing very specific. AI I BELIEVE WILL make it better
What problems is the product solving and how is that benefiting you?
It's helping my clients improve their sales targets
True 360 View.
What do you like best about the product?
The ability to know our customers better by having history, goals and accounts in one place.
What do you dislike about the product?
Options for reporting/dashboards. I would like to the options expand.
What problems is the product solving and how is that benefiting you?
Ability to manage sales performance for historical tracking and ongoing coaching
Good point and Bad point
What do you like best about the product?
Good sales forecast.
It is also good to be able to check the report at any time.
It is also good to be able to check the report at any time.
What do you dislike about the product?
It's a little expensive, but it's worth it.
What problems is the product solving and how is that benefiting you?
It will solve all your problems and you will be able to use your time more effectively.
Principal Architect
What do you like best about the product?
Lot of sales features OOTB and platform capabilities which can be leveraged to build custom sales enables and processes
What do you dislike about the product?
Not many , would require more extensions or features eg OCR etc
What problems is the product solving and how is that benefiting you?
Sales enablement
Lead scoring
Lead management
Account & contact management
Lead scoring
Lead management
Account & contact management
SalesCloud works Great
What do you like best about the product?
Ease of configuration, gather guided requirements and setting up is intuitive.
Important that the team gathering requirements as a through understanding of Sales Cloud
Important that the team gathering requirements as a through understanding of Sales Cloud
What do you dislike about the product?
Some of the functionality is hard coded and requires custom coding to achieve desired results. This causes technical debt as we must maintain the custom code
What problems is the product solving and how is that benefiting you?
We have worked with our business partners to develop and nurture their sales processes. Analytics quickly enable managers to coach their respective teams to increase sales
Great field sales tool
What do you like best about the product?
Ease of use for customer data entry and tracking tasks and events.
What do you dislike about the product?
My company training needs to better utilize SFA resources to train all sales people to use the software efficiently.
What problems is the product solving and how is that benefiting you?
Sales data availability from anywhere to manage and close opportunities.
Sales Cloud as a single source of truth
What do you like best about the product?
All sales relevant data in one system. From a lead over an opportunity up to the order. You can identify relevant contacts and account to plan and optimize your sales activities.
What do you dislike about the product?
Activating all features on Sales Cloud is not as easy at it might seem due to country regulations. You want to use Einstein? How is your data used? So far it is not clear how Saleaforce is using your customer data.
What problems is the product solving and how is that benefiting you?
You can have a single source of truth for all your contacts and accounts. The history and connection between sales and service cloud is great and allows various employees worning simultaniously on various objects.
I have always had a smooth experience with the sales cloud.
What do you like best about the product?
Independence. I like how it empowers customers, enabling them to help themselves.Helps us small smarter and more efficient. Overall great platform and I've seen customers like it first hand.
What do you dislike about the product?
I think the UX could be a little more self explanatory espiclaly for smaller businesses it can be hard to control and manage. Even UI could use a little improvements.
What problems is the product solving and how is that benefiting you?
It allows for more concurrent conversations with customers and a shorter sales cycle. The new AI assistant is very helpful as well could be a little improved but amazing platform.
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