Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce can make you money on process
What do you like best about the product?
That we can integrate to Apollo for our CRM and use Salesforce for our scheduling
What do you dislike about the product?
I don't think Salesforce delivers the depth and breadth of information that Apollo does.
What problems is the product solving and how is that benefiting you?
Automation and tracking of scheduled events enables us to close/won, schedule and keep on selling while
Salesforce Sales Cloud, Is It best CRM for You?
What do you like best about the product?
In my opinion Salesforce Sales Cloud has the feature of customization and User friendly Dasboards, It also has AI features like Automation of sales tasks is the best about Salesforce Sales Cloud.
What do you dislike about the product?
I feel that in Salesforce Sales Cloud the setup costs are high comparing to other Crms and there are sometimes performance issues like lagging.
What problems is the product solving and how is that benefiting you?
In my case Salesforce Sales Cloud solves the problem of Manual sales operations and benefits me with the automated Sales operations which makes the engagement of Sales larger. And It also has a customizable user interface which can be adjusted according to our needs.
Great platform for our business case, does the job.
What do you like best about the product?
For our business, it works the best, it's pretty scalable, the integration works the best with other platforms. We're happy with the reporting we're able to get with it, it helps us manage our pipeline relatively seamlessly.
What do you dislike about the product?
I mean, it takes a lot of training to understand it, and you have to consistently train sales and CS teams.
What problems is the product solving and how is that benefiting you?
We use it as our main CRM, we use it to track leads through the lifecycle. We also use it to track marketing activity and all our campaigns feed into, it it helps us track prospect and clients information and helps us optimise stages at the lifecycle.
Multi channel experience!
What do you like best about the product?
What I like the most is that it is user friendly. And once you learn how to drive to where you need in the cloud it gets easier. But also the trainings are super helpful before hand.
What do you dislike about the product?
It’s a little slow sometimes. No matter the building or the WiFi. In the mornings I have to long in like 5 times and that can be a bit of a pain.
What problems is the product solving and how is that benefiting you?
It solves the quickness of getting to OMS where we manage our orders. And it solves the problem of also keeping us on track as far as tasks and it is again user friendly.
Salesforce has become an essential tool in our workflow
What do you like best about the product?
The salesforce cloud tool is packed with features and almost all in one place proving easy integration with the tools which we currently use.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
What do you dislike about the product?
Setup and implementation were bit complicated initially as the tool has many features which felt overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
the salesforce cloud tool helps keep track of all the customers info and sales activities in one place. It helps our work easier and also help our clients keep track and close the deal faster.
Very complete tool from a user standpoint.
What do you like best about the product?
From a user standpoint, it's a very complete and reliable tool, at least with the way we have it set up. I don’t handle the backend or deal with Salesforce maintenance, so I can’t speak to that side, but as a user, it works really well. Everything I need is there, it's easy to use, and it helps me stay on top of my work.
What do you dislike about the product?
Sometimes it feels a bit heavy or slow, especially with all the customizations. Some tasks take more clicks than they should. I also think the interface could be more modern. It works, but it still has a bit of an old-school look and feel.
What problems is the product solving and how is that benefiting you?
We use Sales Cloud to manage a large and constantly growing book of clients and prospects. We’ve engaged with a wide range of companies over time, and we try to stay in touch with them every few months. Salesforce helps us keep track of all those interactions, stay organized, and make sure nothing falls through the cracks. It also helps us identify and create new business opportunities that we can then pass along to the right teams internally.
Powerful tool
What do you like best about the product?
Salesforce Sales Cloud offers a comprehensive suite of tools that help manage the entire sales cycle—from lead generation to closing deals. I especially appreciate the automation features like workflows, lead assignment rules, and email templates, which significantly reduce manual tasks.
What do you dislike about the product?
The biggest drawback is the complexity of the platform. While it’s powerful, it can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
tracking the progress, and pricing
Salesforce Sales Cloud Review
What do you like best about the product?
Supports integration with various upstream and downstream tools.
Can handle lot of traffic from internal users as well as external.
Great support from CRM team.
New user can be easily onboarded and start using with minimal training
Can handle lot of traffic from internal users as well as external.
Great support from CRM team.
New user can be easily onboarded and start using with minimal training
What do you dislike about the product?
Implementation for custom objects and fields have been tricky and issue for the downstream systems.
Very high in cost and not suitable for smaller organizations
Very high in cost and not suitable for smaller organizations
What problems is the product solving and how is that benefiting you?
Salesforce is the biggest implementation we have in our organization. Our sales team is heavily dependent on it for opportunities, quotes, leads tracking and management. All the data generated in salesforce is used for analytics and reporting
Easy to implement and configure cloud solution
What do you like best about the product?
Easy and effective User interface for navigation
What do you dislike about the product?
Branding localization sometime difficult to do with this.
What problems is the product solving and how is that benefiting you?
Efficient and effective Sales cycle for increasing top line growth.
Boosting Sales Efficiency with Salesforce Sales Cloud
What do you like best about the product?
The implementation was smooth, and the onboarding resources (documentation, tutorials and support articles) were incredibly helpful. We were able to integrate it with our existing systems for revenue recognition and it has improved collaboration across teams. Further, the customization options allow us to tailor the platform to our specific needs.
What do you dislike about the product?
The extensive range of features were initially overwhelming, resulting in a steep learning curve that requires time and training. We had to hire specialist resources to get the full value of the platform.
What problems is the product solving and how is that benefiting you?
Opportunity Visibility: The tool gives us clear visibility into each sales opportunity in our pipeline. This transparency helps our sales team manage their deals more effectively, allowing for quicker decision-making and ultimately boosting our conversion rates.
Data-Driven Insights: The advanced reporting and analytics features enable us to make informed, data-driven decisions. We can analyze sales patterns, monitor team performance, and generate forecasts, which helps us align our strategies with market trends.
Collaboration Across Teams: By integrating seamlessly with other tools and departments, we were able to achieve better collaboration between sales, marketing, and customer support. This coordinated approach ensures everyone is aligned and working towards common goals, enhancing productivity.
Data-Driven Insights: The advanced reporting and analytics features enable us to make informed, data-driven decisions. We can analyze sales patterns, monitor team performance, and generate forecasts, which helps us align our strategies with market trends.
Collaboration Across Teams: By integrating seamlessly with other tools and departments, we were able to achieve better collaboration between sales, marketing, and customer support. This coordinated approach ensures everyone is aligned and working towards common goals, enhancing productivity.
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