Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Sales Automation, but Challenging to Learn and Customize
What do you like best about the product?
What stands out most about Salesforce Sales Cloud is how it streamlines the entire sales process—from lead capture to deal closure—through automation that help sales teams focus on the right opportunities.
What do you dislike about the product?
The biggest drawbacks of Salesforce Sales Cloud are its steep learning curve and complex customization process, which can overwhelm new users and require specialized expertise to manage effectively.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses problems related to disjointed sales processes, lack of visibility into sales pipelines, and inefficient lead and opportunity management by providing a centralized CRM platform that streamlines sales activities.
Boosted Sales Efficiency, Seamless Integration
What do you like best about the product?
I find Salesforce Sales Cloud incredibly helpful in solving my sales-related problems like targeting the right customers and ensuring my sales team has all the necessary information. It's easy to set up, and the data integration features are the most useful. Additionally, it has enhanced our business efficiency, leading to more closed deals, and I'd definitely repurchase it for the benefits it brings to my organization.
What do you dislike about the product?
Nithing
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve sales-related problems by reaching the right customers and providing sales teams with necessary information, resulting in increased efficiency and closing more business.
Simple to Use, but Integration Needs Improvement
What do you like best about the product?
it sems interesting to use the mapping seems easy
What do you dislike about the product?
extra addin needs configuration to be done
What problems is the product solving and how is that benefiting you?
new sales agents
Salesforce Sales Cloud Simplifies Sales, But Extra Charges for Features Disappoint
What do you like best about the product?
Salesforce Sale Cloud has made it so much easier for our Sales team to do Sales.
What do you dislike about the product?
I dislike the fact that everything is an uncharge. AI features for example. I have to pay extra.
What problems is the product solving and how is that benefiting you?
It helps with customer 360, pipeline maangement and lead management
Great Flexibility and Customization, but Pricey and Lacking Recent Innovation
What do you like best about the product?
Flexibility and customization. Opps and campaigns are very helpful and offer a decent value to any sales team.
What do you dislike about the product?
Price and support. Hasn’t seen much material innovation with ROI of late.
What problems is the product solving and how is that benefiting you?
Pipeline visibility and accountability
Modern Design and Easy Navigation
What do you like best about the product?
It has modern design and nice look and feel.
What do you dislike about the product?
Sometimes its difficult to locate stuff and loads slowly at times
What problems is the product solving and how is that benefiting you?
Brings sales and service agents together to help customers
Great for Centralized Data, but Lacks User Control
What do you like best about the product?
The ability to combine data and have a centralized source of information
What do you dislike about the product?
The ownership and control of our own data
What problems is the product solving and how is that benefiting you?
Sharing of customer insights and enegagements
Easy Object Management, but Apex and Trailhead Are Challenging
What do you like best about the product?
In the object, manager is easy to create an object
Easy to report for a user need
Easy to report for a user need
What do you dislike about the product?
Apex code is complicated, Trailhead is not easier enough to learn it
What problems is the product solving and how is that benefiting you?
User data usage for create opportunity demo CP
Highly Customizable and Scalable Platform with Excellent Integration
What do you like best about the product?
One of the standout features of Salesforce Sales Cloud is its high level of customization and scalability. It offers a unified platform that allows sales teams to efficiently manage leads, opportunities, accounts, and customer interactions. The robust reporting and dashboard tools simplify performance tracking and provide real-time insights, supporting more informed, data-driven decisions. I also appreciate its strong integration capabilities with other Salesforce products and third-party tools, which help minimize manual tasks and boost overall productivity.
What do you dislike about the product?
One downside to Salesforce Sales Cloud is that it can seem quite complex for newcomers. The extensive range of features and customization options often results in a steep learning curve, which may be particularly challenging for smaller teams who could find the platform overwhelming. Costs can also escalate rapidly, especially if advanced features or multiple integrations are necessary. Furthermore, certain routine tasks demand several clicks to complete, which can hinder efficiency unless the system is properly customized.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of fragmented customer and sales data by consolidating everything within a single, centralized platform. This integration streamlines the process of tracking leads from the first point of contact all the way to closing, helping to ensure that no opportunities are overlooked. Automating routine tasks such as follow-up reminders and pipeline updates not only saves significant time but also minimizes the risk of human error. The platform’s real-time dashboards and reports provide management with immediate insights into sales performance, enabling faster and more informed decision-making. In summary, Salesforce Sales Cloud enhances team collaboration, boosts efficiency, and fosters more consistent customer relationships.
Overall a good system
What do you like best about the product?
Flexibility to add and adjust fields on the fly when new use cases are identified
What do you dislike about the product?
Everything must be done in multiple systems to be received into sales cloud
What problems is the product solving and how is that benefiting you?
Custer service case management, reporting
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