Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud Review
What do you like best about the product?
Making use of all the standard objects makes a massive difference to quality processes
What do you dislike about the product?
Limited capabilities with products compared to something like CPQ
What problems is the product solving and how is that benefiting you?
It gives a centralised place for all sales data to live.
CRM Specialist
What do you like best about the product?
I love how customizable Sales Cloud is for our company. We have seven different functional units within our company and we are able to tailor they system based on their individual needs. We are currently updating the Opportunity record type to match the work level/product type.
Salesforce allows us to easily manage Contacts, workflow creation, tasks, opportunity tracking, customer engagement tools, analytics and CRMA dashboards.
Salesforce allows us to easily manage Contacts, workflow creation, tasks, opportunity tracking, customer engagement tools, analytics and CRMA dashboards.
What do you dislike about the product?
Not all of our employees utilize Sales Cloud or update Opportunity close dates, so some of the information tracked in Sales Cloud is not always accurate, compared to the numbers our finance department has tracked.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps us track Leads, Contacts, and Opportunities, allowing us to gather KPIs on dashboards/reports.
The best CRM out there for Sales!
What do you like best about the product?
Salesforce is the most flexible and cutting-edge CRM for any size sales organization.
What do you dislike about the product?
You can over-customize SFDC with Apex code. Be aware of over-engineering!
What problems is the product solving and how is that benefiting you?
Salesforce is able to bring customer data all together in one place. There is a huge benefit to this with actionable insights. No other CRM can keep up!
More than required functionality
What do you like best about the product?
Has a full feature set which meets all user requirements. Also, has additional features for my organization to expand our service offerings. Opportunity tracks and activity records give both customer relations staff and management a full view of our customer communications.
What do you dislike about the product?
Users have little concept on which features are provided by each cloud service. This is both good and bad. System updates occasionally disrupt marketing cloud processes.
What problems is the product solving and how is that benefiting you?
Organizing sales teams and their efforts. Facilitating opportunity and communications tracking. Providing leadership with a tool to relate staff activities to sales results.
Great, Ease of use, adoption focus
What do you like best about the product?
The ability for all employees at an organizations to be able to view related content and information. This allows us to better service for our customers and provide them the best experience possible.
What do you dislike about the product?
Permissions configruation can be challenege to set up and ensuring users have or do not have access ti what is necesarry is crucial to the overall experience.
What problems is the product solving and how is that benefiting you?
Sales cloud is helping to shorten the life cycle of an opportunity. Being able to faster service our customers needs puts us at the front of the choice they make.
Great business user experience
What do you like best about the product?
Ability to customize to meet the business needs, share information and data across the organization, and use Salesforce to enhance the customer experience.
What do you dislike about the product?
Would like a cleaner integration of emails with Outlook that is more streamlined.
What problems is the product solving and how is that benefiting you?
Tracking of data and reporting insights to leadership. Centralized source of truth for the organization.
Good experience with great opportunities
What do you like best about the product?
CPQ opportunities and all the sales processes built in opportunities and cuztomizable data.
What do you dislike about the product?
The complexity around CPQ and how easy it is to make it too complex.
What problems is the product solving and how is that benefiting you?
Having customer data in one system and being able to harmonize the data from sales with service. The sales agents are more productive than before we implemented Sales cloud
Efficient and effective
What do you like best about the product?
Complete customer information in order to build deeper relationships
What do you dislike about the product?
Not sure I have any downsides - our regulatory environment makes using the cloud harder as we need more controls and validations
What problems is the product solving and how is that benefiting you?
Multiple data sources combined to create the comprehensive view
Sales cloud overview
What do you like best about the product?
Very complete package as a CRM with good developer tools and with standard UI look and feel being intuitive enough for users.
What do you dislike about the product?
Product licencing hasn't been the simplest. When hearing a sales pitch about a feature, it's often difficult to find out what is included in what.
What problems is the product solving and how is that benefiting you?
Salesforce isn't currently used as a CRM or to sell anything, but Contact and Account mamagement tools are doing their job
World of unlimited solutions and processes
What do you like best about the product?
Always discover and learn new solutions and features
What do you dislike about the product?
Requires professional knowledge. It's notnout of the box product
What problems is the product solving and how is that benefiting you?
Managing or pipeline, b2c and allowing monitoring of our partners via community
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