Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Visual Data Access, but Licensing Is A Monster At Times
What do you like best about the product?
Our sales managers really appreciate having quick, visual access to up-to-date data, and it's simple for us to create reports and dashboards that make this possible for them.
What do you dislike about the product?
The licensing approach is quite aggressive, with many features locked behind specific licenses. This can be difficult to justify, particularly when overall adoption remains low.
What problems is the product solving and how is that benefiting you?
This tool enables us to access the data our representatives require and ensures they can receive it wherever they may be.
Efficient Automation, Reduces Manual Labor Costs
What do you like best about the product?
I appreciate the Salesforce Sales Cloud for its ability to solve problems in claim processing by efficiently managing documents and processes like veteran and provider phases. Its automation capabilities significantly reduce manual labor, lowering costs and enhancing our workflow efficiency. This aspect is a key factor for future considerations.
What do you dislike about the product?
The initial setup of Salesforce Sales Cloud faced challenges because the implementation team didn't use some of the out-of-the-box solutions that Salesforce recommends. Instead, they implemented custom solutions, which may have led to initial difficulties in setup and integration.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud automates claim processing, reduces manual labor costs, and keeps all documents and processes streamlined for efficient operations.
Easy to Use and Configure, but Integration Can Be Tricky
What do you like best about the product?
Ease of use and ease to configure Qqqqq
What do you dislike about the product?
Sometimes it can be difficult to integrate with other data sources
What problems is the product solving and how is that benefiting you?
Track customers
Great Features and Easy Setup
What do you like best about the product?
Ease of setup and config
Rich functionality
Agentforce integration
Rich functionality
Agentforce integration
What do you dislike about the product?
Empty box to start with. Need work to build useful automation and process support. Especially for small and mid size
What problems is the product solving and how is that benefiting you?
Lead and prospect follow ip and monitoring progress
Robust Platform with Smooth Transition
What do you like best about the product?
I appreciate the robust platform Salesforce Sales Cloud provides; it allows for seamless custom modifications and offers numerous out-of-the-box features that significantly speed up development time. Utilizing features like interactive screen flows for custom UI experiences helps us deliver quickly and efficiently. We are very happy with using Salesforce Sales Cloud and I would highly recommend it to others.
What do you dislike about the product?
Nothing as such
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud's robust platform and out-of-the-box features enable quick development and customization, reducing implementation time and enhancing productivity.
Solid Platform with Room for Analytics Improvement
What do you like best about the product?
I find the automation features in Salesforce Sales Cloud incredibly useful, especially the capability to create flows instead of using Apex. This functionality simplifies my workflow significantly, making it an essential aspect of the platform. Additionally, the platform's ability to organize data effectively is a key benefit.
What do you dislike about the product?
The sales analytics feature in Salesforce Sales Cloud is lacking, which makes it challenging to gain detailed insights without a dedicated analytics team. Improvements in this area would greatly benefit my business. Additionally, the graphical user interface (GUI) could be improved to enhance user experience.
What problems is the product solving and how is that benefiting you?
I find the platform organizes data effectively, although I seek improved sales analytics. Automation, especially creating flows instead of using Apex, is particularly beneficial for my team.
Efficient Sales Forecasting, but Too Many Manual Steps
What do you like best about the product?
I can be efficient at forecasting my sales goals
What do you dislike about the product?
There is a lot of manual steps to link all the records
What problems is the product solving and how is that benefiting you?
I am able to view my accounts and their related opportunities and cases
Great All-in-One Sales System, But Needs Broader Use Case Support
What do you like best about the product?
Everything you need is conveniently located in one place, making it a system that truly supports sales.
What do you dislike about the product?
It needs to be adapted for a wider range of use cases and should include more features.
What problems is the product solving and how is that benefiting you?
All in one place
Highly Customizable and Easy to Personalize
What do you like best about the product?
Highly customizable. Scalability. Integration capabilities.
What do you dislike about the product?
Complexity for New Users.
Costly: Pricing can quickly escalate, especially with add-ons like CPQ, Einstein AI, or Service cloud.
Requires regular maintenance.
Costly: Pricing can quickly escalate, especially with add-ons like CPQ, Einstein AI, or Service cloud.
Requires regular maintenance.
What problems is the product solving and how is that benefiting you?
Sales Cloud solves these problems:
Disorganized sales processes
Poor lead and opportunity tracking
Lack of sales visibility and forecasting
Manual, time-consuming tasks
Weak collaboration across teams
Benefits to us:
Centralized customer and deal data
Automated workflows and follow-ups
Real-time dashboards and reporting
Faster, more efficient sales cycles
Better decision-making with data-driven insights
Disorganized sales processes
Poor lead and opportunity tracking
Lack of sales visibility and forecasting
Manual, time-consuming tasks
Weak collaboration across teams
Benefits to us:
Centralized customer and deal data
Automated workflows and follow-ups
Real-time dashboards and reporting
Faster, more efficient sales cycles
Better decision-making with data-driven insights
Easy to Use and Highly Customizable, but Email Integration Needs Improvement
What do you like best about the product?
It is easy to use, considered an industry standard, integrates seamlessly with all other Salesforce products, and offers a high level of customization.
What do you dislike about the product?
The ui and ux for bringing sales emails to salesforce is subpar to other products
What problems is the product solving and how is that benefiting you?
Enabling our sales team to access all of our product availability data and price books has been invaluable. It allows us to create useful and actionable opportunities that seamlessly integrate with all our other business areas.
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