Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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Sales Cloud Review
What do you like best about the product?
It brings accounts/leads into one platform to track progress and performance.
What do you dislike about the product?
There does seem to be a lot of information and a learning hurdle to get acquainted on how to use different things. Some times it doesn't feel all that intuitive.
What problems is the product solving and how is that benefiting you?
Organization of accounts and easily trackable actions. Makes it easy to target new groups/leads.
Easy to get started with the basic capabilities
What do you like best about the product?
Even thought our it landscape lacs important capabilities we managed to get a first mvp to our uses within 3 months
What do you dislike about the product?
Challenging to take the next steps when you have several different product and price models, and being a large enterprise
What problems is the product solving and how is that benefiting you?
Tracking opportunities and help advisors getting an overview of ongoing interactions with their customers, we did not have that before
Product owner
What do you like best about the product?
Increases sales ptoductivity, sales process, reports vizulations
What do you dislike about the product?
Doesnt support Aerospace business models
What problems is the product solving and how is that benefiting you?
It help with reporting and Dashboards
Director of Customer Experience
What do you like best about the product?
I love that sales cloud does everything for you! It's very customizable and I love the reporting that we have access to and how many different uses it serves. We have gained so much more insight into how our business operates.
What do you dislike about the product?
Sometimes there are bugs and runs a little slow.
What problems is the product solving and how is that benefiting you?
Previously we had no clue where our customer base was and which areas of the country to focus on. Now we are able to bring that data to life and visualize it for our teams.
Product Manager
What do you like best about the product?
Sales cloud provides an end to end experience for inside sales team from Lead to cash . It provides great CRM sales insights to help sales team with tagerting specific customers
What do you dislike about the product?
Missing Integration with third party tools like data. Bricks etc to bring in data and build insights
Not easy to develop analytics with other teams
Not easy to develop analytics with other teams
What problems is the product solving and how is that benefiting you?
Helps target customers and develop insights
Great Cloud CRM product
What do you like best about the product?
Sales cloud provides great insight to sales teams to target clients and build a great pipeline
What do you dislike about the product?
Integration with 3rd party vendors can be made better
What problems is the product solving and how is that benefiting you?
Helping Sales Team target & narrow down customers
Great experience
What do you like best about the product?
Sales cloud hope will halp us with data governance
What do you dislike about the product?
It is hard to say.... still to figure it out
What problems is the product solving and how is that benefiting you?
Tracking
Admin
What do you like best about the product?
Most things are straight forward and common sense ans easy to digest
What do you dislike about the product?
Once you learn something they replace it all together. Like automation tools
What problems is the product solving and how is that benefiting you?
Using as our source of truth.
Sales cloud
What do you like best about the product?
I like giving our team the tools they need to make sales easier and faster. We can close deals faster and keep clients engaged at the highest levels. It increased our revenue significantly.
What do you dislike about the product?
Some of the customizations that are required can overly-complicate the effort and elongate the development lifecycle. While it's great that it's a cloud platform there can be some lag
What problems is the product solving and how is that benefiting you?
We are able to successfully track customers.
State of the art CRM
What do you like best about the product?
I've been an end user of Salesforce Sales Cloud since 2014. Every year the product evolves bringing new capabilities for me to do my job effectively and efficiently. The workflow is very easy to follow.
What do you dislike about the product?
Building you own dashboard and reports can be confusing. I often find there are too many parameters and options to select from to create a simple report and dashboard.
What problems is the product solving and how is that benefiting you?
Data silos, difficult to use interfaces, manual processing and de-duplication of data entry into excel spreadsheets, inaccurate forecasting and heavy administrative tasks
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