Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Lots of promise with lots of backing
What do you like best about the product?
Sales cloud seems to be a great logical next step for an advancing organization with Salesforce. There are many promises, with a lot of potential expansion functionality on offer. I am optimistic many of these will provide value due to the massive investments Salesforce is making to see their success.
What do you dislike about the product?
Incentivized reviews are morally questionable
What problems is the product solving and how is that benefiting you?
We currently do not have the full Sales cloud integration, however it is in our roadmap. This will specifically address agent efficiency for us.
solid CRM tool
What do you like best about the product?
helps keep track of customers, leads, and sales pipelines. It's great for teams that need detailed customization and a powerful platform to grow with. The user interface is a bit complex at first, but once you're used to it, it becomes a game-changer. It integrates well with other tools, and the reporting features are super helpful. On the downside, it can get pricey, especially for smaller businesses. But if you're serious about growing your sales, it's worth the investment.
What do you dislike about the product?
The interface feels cluttered, and it takes time to get comfortable with all the features. The learning curve is steep, and many users need extensive training to use it effectively
What problems is the product solving and how is that benefiting you?
Brand on bairdifb
Love it
What do you like best about the product?
Salesforce Sales Cloud is widely praised for its comprehensive features that support sales teams in managing leads, opportunities, and customer relationships.
What do you dislike about the product?
Salesforce can be expensive, particularly as you scale and add more users, features, or third-party integrations.
What problems is the product solving and how is that benefiting you?
Customer data is often scattered across spreadsheets, emails, and different platforms, making it difficult to access a full picture of a customer’s interactions and history.
Maps works
What do you like best about the product?
This allows us to seek their territory lines and print maps easily for our users
What do you dislike about the product?
I wish maps was sold the territory manager, not a separate license
What problems is the product solving and how is that benefiting you?
Ability to print maps easily
Discover opportunities
What do you like best about the product?
Use data to discover opportunities that have potential
What do you dislike about the product?
Number of data points which need to have quality
What problems is the product solving and how is that benefiting you?
Able to offload redundant tasks from sales agents
Associate director sales platform lead
What do you like best about the product?
Our customer success management team is great.
What do you dislike about the product?
Lack of standard KPIs that leads to the best ROI
What problems is the product solving and how is that benefiting you?
Primarily pipeline management
Great experience
What do you like best about the product?
I managed to increase my sales thanks to Sales Cloud
What do you dislike about the product?
implementation takes some time but it's worth it
What problems is the product solving and how is that benefiting you?
Pipeline management
Very positive
What do you like best about the product?
The ease of access to pipeline data accross our organisation globally
What do you dislike about the product?
Limited capability in built in analytic tools. Too many things at this price point are extra products. It is too expensive
What problems is the product solving and how is that benefiting you?
Global pipeline visibility
We are still looking to get further demos and understand fully how to integrate to our systems
What do you like best about the product?
Excited to see how it integrates into our platform
What do you dislike about the product?
Still working on integrating so no negative feedback yet
What problems is the product solving and how is that benefiting you?
We are looking to implement to pull together diverse customer data
Smooth upgrade processes, confusing licensing
What do you like best about the product?
The app exchange had so many solutions to choose from, you're almost certain to find one that meets your needs.
What do you dislike about the product?
I'm confused with licensing and always worried about unexpected costs.
What problems is the product solving and how is that benefiting you?
We want to keep all of our contact data in one place, and we want to make the upgrade process of our crm more reliable and on a regular basis.
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