Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
Empowering the teams within our company to Soar!
What do you like best about the product?
I like that salesforce integrates easily with other products such as air call, and other legacy systems we use within our organisation. We can easily send data to salesforce to ensure we maintain a single customer view.
What do you dislike about the product?
For more complicated requirements, it requires a specialised skill to help enhance the product even more therefore can be quite expensive to enhance and upkeep.
What problems is the product solving and how is that benefiting you?
We use to track our investigations on customers in excel spreadsheet which made it difficult to collaborate, assign tasks and workflow approvals required to ensure we comply with our obligations
Salesforce Cloud to support business needs
What do you like best about the product?
Easy Integration and Ease of use. All business needs get fulfiled in Salesforce
What do you dislike about the product?
No major dislikes as of now. All good with Salesforce.
What problems is the product solving and how is that benefiting you?
We manage all our regular client and sales cases in Salesforce.
A useful but expensive tool
What do you like best about the product?
The features are all there. And it can integrate with a lot of solutions out there
What do you dislike about the product?
It is too expensive and not very easy to configure and use
What problems is the product solving and how is that benefiting you?
It does streamline managing a very large team
Reliable
What do you like best about the product?
Salesforce is reliable and easy to use. Keeps my information organized.
What do you dislike about the product?
Sometimes the software feels clunky. It feels old and outdated at times too.
What problems is the product solving and how is that benefiting you?
Allows me to keep my conversations and pipeline organized and easy to follow
Sales force honest review
What do you like best about the product?
I use salesforce everyday to manage my customers by genearting tickets.
What do you dislike about the product?
Attachments on the tickets at times also include signature images
What problems is the product solving and how is that benefiting you?
It is benefiting me in managing all my customers with one ticket based system
Extremely versatile and powerful platform for revenue teams
What do you like best about the product?
The customizability of page layouts, processes and automations with Flows really make salesforce stand apart from other CRM systems. You can basically adapt it to any businesses' needs. The reporting functionality also is far superior to other products. Integrations are plentiful and powerful.
What do you dislike about the product?
With all the customizability and versatility comes some serious maintenance costs. You will need a full time salesforce admin at a minimum to operate the system which adds to the "hidden" cost of using salesforce.
What problems is the product solving and how is that benefiting you?
The ability to track our business from a sales/revenue perspective.
World class CRM
What do you like best about the product?
Super flexible and customizable to any application.
What do you dislike about the product?
If you need complex functionality, you're going to need a developer. But that happens rarely.
What problems is the product solving and how is that benefiting you?
Streamlining communication with a large number of contacts
It's intuitive and easy to use. However, there are lots of hidden functionalities.
What do you like best about the product?
It's intuitive and easy to use at the beginning within a small scale of business.
What do you dislike about the product?
It's a very massive platform with lots of hidden functionalities. Without specific instructions, it's hard to ffullyleverage the tool.
What problems is the product solving and how is that benefiting you?
Sales activities tracking, Customer relationship management, reports, and data intelligence, all of them contribute to our sales pipeline planning, sales operations management and sales activities tracking as well as sales performance tracking.
We are onboarding Salesforce Sales Cloud and the product/capabilities have been great thus far.
What do you like best about the product?
The tool seems to be flexible to individual business needs and easy to use.
What do you dislike about the product?
It's somewhat difficult understanding the full scope of capabilities, but that's not a problem, just takes time to understand Salesforce
What problems is the product solving and how is that benefiting you?
Tracking complex, multi-tiered business relationship and communications.
I've been finding Salesforce Sales cloud to be powerful and fairly intuitive.
What do you like best about the product?
I like the dashboards and integration with Gmail.
What do you dislike about the product?
Its a bit complex as its designed for so many types of organizations.
What problems is the product solving and how is that benefiting you?
It is helping me solve basic CRM / prospect communications iossues. Helps me make sure to stay engaged with key leads in a timely manner.
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