Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Mostly good but customizations are sometimes difficult
What do you like best about the product?
We are a non- profit and Salesforce allows us to track our donors well. When staff overturn it's nice to have a donor history so incoming staff do not have to start fundraising efforts from scratch. All the data is there for them to take action on.
What do you dislike about the product?
Customizing Salesforce to suit our needs is sometimes challenging with developers needing to learn a whole new programming language in apex.
What problems is the product solving and how is that benefiting you?
Housing large amounts of constituent data and controlling appropriate level of accces.
Salesforce sales cloud
What do you like best about the product?
Love the flexibility and capabilities of the system. The clicks not code mentality is so user friendly.
What do you dislike about the product?
Support could use some help, it's so hard to find someone knowledgeable and helpful. Also, frustrated that Salesforce invests in an area for a while and then kinda drops it when the next shiny thing comes. So I feel we have some gaps that we then have to reach out to a separate company to build something to fill the gap. Which is expensive on top of the SF price.
What problems is the product solving and how is that benefiting you?
CRM. A central source of truth as the hub for many integrations.
Salesforce sales cloud customer onboarding in lead
What do you like best about the product?
Potential customer onboarding process through marketing campaigns and leads
What do you dislike about the product?
Nothing as such but the lead conversion process should be simplified
What problems is the product solving and how is that benefiting you?
Helping Sales Rep in customer management
Sales cloud is very user friendly and easy to use
What do you like best about the product?
I like the fact that the structure of data is easy to comprehend.
I love the 360 view that the data model allows to have.
Really easy to track opportunities and monitor the sale pipeline
I love the 360 view that the data model allows to have.
Really easy to track opportunities and monitor the sale pipeline
What do you dislike about the product?
I don't have much irritants on the platform
What problems is the product solving and how is that benefiting you?
It is helping my company monitor its sale pipeline
Highly customizable to fit any type of organization
What do you like best about the product?
Highly customizable and lots of functionalities to work with.
What do you dislike about the product?
There's a steep learning curve, need consultants to assist in initial configuration and deployment.
What problems is the product solving and how is that benefiting you?
Better communication and engagement with constituents. Ability to customize and analyze individual engagement.
Does exactly what we need it to do
What do you like best about the product?
I like that it's very easy to pull in our Salesforce data in a visual location. We use it heavily for trip planning and our Sales team loves the mobile app.
What do you dislike about the product?
It's pretty basic. Wish it had some AI tools or some analysis features or something.
What problems is the product solving and how is that benefiting you?
Allows our team to plan their trips, make appointments with their Contacts, and add additional appointments as needed.
Manager, business system application
What do you like best about the product?
Low code and lead/opportunity management
What do you dislike about the product?
Limited support capability on sales cloud
What problems is the product solving and how is that benefiting you?
Opportunity management, territory management
Like the UI and easy to use
What do you like best about the product?
Core product of Salesforce. Love the UI.
What do you dislike about the product?
Need ability to configure and customize.
What problems is the product solving and how is that benefiting you?
Customer 360 view.
Sales cloud review
What do you like best about the product?
Sales cloud is great for managing opportunities, leads and contracts. It can be a great way to connect with your customers
What do you dislike about the product?
Configuration will take time to develop with a dedicated team but it can definitely enhance your sales process.
What problems is the product solving and how is that benefiting you?
Contract and opportunity management. Quoting and product management.
Easy to comfigure
What do you like best about the product?
Love the flexibility it provides as someone who implements Salesforce for many different use cases.
What do you dislike about the product?
Not great out of the box for smaller customers.
What problems is the product solving and how is that benefiting you?
allowing customers to quickly access data they need
showing 2,371 - 2,380