Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Customizable Cloud Platform
What do you like best about the product?
Scalable, low code cloud based solutions, that are admin maintainable.
What do you dislike about the product?
High license cost can be a hard sell to clients, but it is worth every penny if well implemented.
What problems is the product solving and how is that benefiting you?
Replacing tech debt heavy, on prem legacy systems with a sustainable, maintainable, and scalable solution.
Powerful, but need some lifting
What do you like best about the product?
The thing I love most about salesforce is, I can really make it do what I need to do. The problem is that requires extensive training and education. The solution is with the right amount of time you can get that for free trailhead.
What do you dislike about the product?
The thing I don't like the most about sales for sales cloud is, it is hard to get understanding of what fields and processes are used for, or were created for in the past, before entered into theorg. Tagging and or summaries of descriptions would be helpful.
What problems is the product solving and how is that benefiting you?
Salesforce gives us insight into lead an opportunity tracking, and helps us forecast business decisions
Great product for scalability and customization.
What do you like best about the product?
Sales cloud is a great tool to build out many customizable solutions for my sales teams and account management teams.
What do you dislike about the product?
Reporting can sometime be challenging to meet leaderships expectations. Page load speeds also can be very slow with to much customization.
What problems is the product solving and how is that benefiting you?
Ability to log interactions with customers in a commen place. As well, it allows us to report on pipeline health.
Best solution to build custom solutions
What do you like best about the product?
There are many out of the box functionalities that are available handy to bring in custom solutions
What do you dislike about the product?
There are few features that are not available which are pretty straightforward and this leads us to develop custom components for simple changes
What problems is the product solving and how is that benefiting you?
It gives a complete overview of customer data from the first stage to final. It also helps to automate a variety of tasks.
Best crm out there
What do you like best about the product?
The ability for for non developers to develop and enhance applications is fantastic. Admins can help offload work from developers increasing project velocity.
What do you dislike about the product?
Limits are a pain to work around. Designing solutions around them can often add complexity
What problems is the product solving and how is that benefiting you?
User adoption. The ease of use and attractive ui is driving adoption
An awesome customizable platform.
What do you like best about the product?
I love the capabilities of Salesforce and what ot provides at a core level. It is lightweight enough to help companies that are small but can scale into a best that can do everything under the sun.
What do you dislike about the product?
Sometimes things are notoriously hard to find.... or you have to switch to classic. I feel like there shouldn't need to be any switching to classic for certain items.
What problems is the product solving and how is that benefiting you?
It handles our entire sales cycle. We have slowly been relying on it more and more for additional features as we grow. We recently purchased Sales Engagement and it will facilitate our email tracking. I do wish the emails and events were stored in Salesforce though.
SalesCloud
What do you like best about the product?
I like how it's able to store all of our information and able to manage it making it easier to keep track of projects from our customers.
What do you dislike about the product?
There is nothing that I can think of at the moment since I haven't heard anything negative from our users when using Sales Cloud.
What problems is the product solving and how is that benefiting you?
It helps us keep track of our information that also helps manage multiple projects at once so that we are able to give timely feedback to our users on any questions.
About SFMC
What do you like best about the product?
Easy to set up marketing emails. Less programming skills required
What do you dislike about the product?
Not able to integrate with deployment pipeline
What problems is the product solving and how is that benefiting you?
Better performance and easy email setup
Sales Cloud is one of most mature enterprise applications in the CRM landscape.
What do you like best about the product?
Offers both scales and flexibility. Which is difficult to find in other CRM applications in the market.
What do you dislike about the product?
It's difficult not to like the umpteen features that it offers. However, in my opinion with Lightning there were more clicks and aloha. But with Einstien copilot there is no need to click, User should have everything at the tip of their fingers.
What problems is the product solving and how is that benefiting you?
Implementing a Global sales process which is easier to adopt for my Sales team
Developer
What do you like best about the product?
Easy to use with the flow. One-stop tools for easy development.
What do you dislike about the product?
Too slow to navigate between pages. Thanks.
What problems is the product solving and how is that benefiting you?
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