Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
SalesCloud is the go-to for CRM
What do you like best about the product?
The user interface and ease of use is best in class. I can also customize without code for most use cases.
What do you dislike about the product?
Product cost can be an issue for some implementations.
What problems is the product solving and how is that benefiting you?
Salescloud helps me track our consulting clients in one place and automating our Opportunities.
Sales Cloud Experience - Enjoyable
What do you like best about the product?
our favorite feature is definitely the forecasting ability. because everything is centralized, forecasting accuracy is increased and it is easier to obtain our forecasts numbers than ever before
What do you dislike about the product?
not necessarily a dislike, but we do find certain salescloud functions to be "clunky", and as a result don't really use them. for example, we tried out activity 360, but it was just less reliable than what we wanted it to be.
What problems is the product solving and how is that benefiting you?
we sell to many different customers with many different needs and wants, so sales cloud is essential in helping us to keep all of the information and metrics in one place. being able to readily analyze sales patterns with available data is a huge help when looking at ways to improve and refine our processes.
Salesforce tool that helps admins support sales
What do you like best about the product?
As an admin, I appreciate the confirmation options available to set up Sales Cloud to meet sales requirements. During a development cycle, several Sales Cloud updates are received from sales users and appreciate a majority can be solved with clicks vs code. In addition, ability to display different screens and selection criteria to different groups of sales teams has allowed the admin team to meet management requirements.
What do you dislike about the product?
While most can be accomplished with clicks vs vide, there is a need to have develops to create business specific features.
What problems is the product solving and how is that benefiting you?
Fulfills need to provide support to sales teams along with reporting. Reporting features saves admin team time by allowing sales team easy access to sales data.
Easy to navigate and has definitely made a difference internally.
What do you like best about the product?
Easy to track & manage sales cycle all in one place.
What do you dislike about the product?
I know it can be expensive and tedious to get up and running.
What problems is the product solving and how is that benefiting you?
Helps with lead management & increasing conversion.
The best sales experience you will ever need
What do you like best about the product?
Sales clouds allows to visualize and take action on your sales data, allowing not only the automation of administrative tasks, but also improving your sales agents capabilities to close deals. For us it's a must have
What do you dislike about the product?
In general nothing to complain, we would like to have more AI related features down the pipeline soon
What problems is the product solving and how is that benefiting you?
Sales performance monitoring and reporting / executive analysis.
Good Platform for our Product
What do you like best about the product?
Lots of feature options for our use cases.
What do you dislike about the product?
For certain capabilities, navigation can be less than clear.
What problems is the product solving and how is that benefiting you?
Salesforce helps us build and maintain our internal system.
Sales a novel CRM approach
What do you like best about the product?
The core CRM part of it
Leads to opportunity to account & contact.
Leads to opportunity to account & contact.
What do you dislike about the product?
Forecasting is comlex, i think it is mainly because of backward compatibility. There are confusing options.
What problems is the product solving and how is that benefiting you?
Whole customer journey is trackable. Helps better support customer and business by doing cross sells
So much to learn and a lot to keep up with!
What do you like best about the product?
I love the customization that's possible on Salesforce. The standard object hierarchy makes a lot of sense (for the most part) and is easy to grasp for both programmers and end users. As a small team that manages our Salesforce org for many sales reps, the constant improvement that's possible is exciting to me. There's always more to learn, and with addition of AI, there's a whole new field opening up.
What do you dislike about the product?
The counterpart to what I like: there are so many features that I would love to see my org implement, but often times we struggle to have our users succeed with just the basics. Data quality or duplication, detailed required information, and forgetting to document are some key pain points we face. It can be daunting to learn all of the large new functionality while juggling these tedious fixes at the same time.
What problems is the product solving and how is that benefiting you?
Salesforce gives us the much needed platform to manage all our sales accounts, contacts, and opportunities. This is the bread and butter of our industry (foodservice sales reps)
Agentforce demos
What do you like best about the product?
agentforce demos and handson workshop was very interesting
What do you dislike about the product?
Too many sessions which we need to attend the same time
What problems is the product solving and how is that benefiting you?
Enrollment automation for healthcare
The use of Salesforce is helping the company to increase the revenue in sales
What do you like best about the product?
The easy use of the tool and how the data is use outside Salesforce with the integration with other Systems
What do you dislike about the product?
Out of the box configuration and every thing that is new it has a cost
What problems is the product solving and how is that benefiting you?
The integration with other systems
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