I last used it to trace a commercial opportunity. I use it since I am notified about commercial opportunities. Our main use case is tracking.
Agentforce Sales
Salesforce, Inc.External reviews
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A versatile platform that can track commercial opportunities
What is our primary use case?
What is most valuable?
The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality.
What needs improvement?
At the moment, Salesforce Sales Cloud is mainly used by key account managers and the commercial team. We are also looking to extend its use and functionality to the presale team.
As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
The tool's stability is very good, and I rate it a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. We use it two to three times a month. My company has around 100 users, and my team has 12 members.
How are customer service and support?
I haven't contacted the technical support team for the solution yet.
What was our ROI?
Currently, there is no impact on the duration of our sales cycle. We are asking more in-depth questions about the platform because, so far, there is no clear benefit. We are still looking internally to understand how to use it more profitably. I'm not involved in the investment itself. I'm just the final user, so it's something that other sales teams in the company evaluate.
What other advice do I have?
We update all our software to the latest versions as an internal policy. Salesforce Sales Cloud is the standard tool in our company. It is integrated with other application platforms developed in the company, which are proprietary software. The integration was difficult, but I don't have direct experience with that process.
My advice to people looking to implement the tool is that they should understand the organization in which the solution will be applied, including the business processes. A certain degree of customization is needed when applying the platform to the real context. Good advice would be to analyse the needs deeply before implementation.
I rate the overall product a nine out of ten. I think it's a good platform. It's versatile and can be applied in many different contexts so that it can be recommended.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Salesforce development is good
What do you like best about the product?
Salesforce Sales Cloud helps sales teams in a very organized manner. It centralizes customer data, and automates tasks which helps us to easily check daily tasks.
What do you dislike about the product?
It seems we need to do extra work for the custom solution to match client requirements.
What problems is the product solving and how is that benefiting you?
It is easy to manage tasks and achieve the requirements.
Use experience of Salesforce Cloud
What do you like best about the product?
It is cloud based, so highly available and accessible from almost everywhere around the world.
What do you dislike about the product?
Sometimes it is complicated and difficult to reach to needed area as a lot of information is placed in the screen. So, specially in mobile device or small laptop, work area is less.
What problems is the product solving and how is that benefiting you?
Online ticketing, tracking, resolutoin, collaboration and also single CRM for sales offer purposes
User experience on Sales cloud
What do you like best about the product?
The best thing about sales cloud is ease to use and customisable according to your use, It definitely support to the customer for the frequently use of cloud due to easy integaration of the platform.
Easy implementation being the best feature of this so that it helps our business requirement.
It also provide supports to the customer hence they can understand it better way.
Easy implementation being the best feature of this so that it helps our business requirement.
It also provide supports to the customer hence they can understand it better way.
What do you dislike about the product?
There are no such points which describe it to dislike it but certainly we can improvise the littile integration and things which is not likely used and make it littile faster than the regular one.
What problems is the product solving and how is that benefiting you?
The problem of easy tracking of all records, easy activities, ease of managing data these all things will definitely helped us to keep track of our data in a subtle manner.
Helps capture, track, and manage leads throughout the sales process
What is our primary use case?
We use Salesforce Sales Cloud for lead management, contact and account management, sales forecasting, collaboration, and workflow automation.
What is most valuable?
I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn.
What needs improvement?
One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
I haven't encountered any bugs with the product.
What do I think about the scalability of the solution?
The tool is scalable. My company has 35 users.
How are customer service and support?
Whenever we encounter issues or have questions regarding the product, we contact their support team by creating a ticket. They are always ready to assist us.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our organization decided to go with Salesforce Sales Cloud because it provides all the features we need to offer to our customers.
How was the initial setup?
The tool's deployment is easy.
What other advice do I have?
I rate the overall product a nine out of ten.
Easy to develop and provides good reliability and security
What is our primary use case?
We used Salesforce Sales Cloud to build a solution in the healthcare industry, where customers can log in and see patient's health data and a couple of related inferences. They can also see the previous encounters we had with their provider.
What is most valuable?
It is very easy to develop things and scale up the solution, saving time and resources. The solution is easy to debug, and everything is in a single interface. Salesforce Sales Cloud is very reliable and provides good stability and security.
What needs improvement?
Sometimes, we are confused about which Salesforce solutions to use for which purpose. The solution's customer support is not so good. It takes a lot of time to reach the support team, get some clarifications, or discuss with the Salesforce team, which is a horrible experience.
For how long have I used the solution?
I have been using Salesforce Sales Cloud for four years.
What do I think about the stability of the solution?
Salesforce Sales Cloud is a stable and reliable solution.
What do I think about the scalability of the solution?
Many teams in our organization are using Salesforce Sales Cloud. Around 10 to 20 people in our team are using the solution. Around 5,000 to 10,000 people are using the solution in our entire organization.
How was the initial setup?
The initial setup of the solution is intermediate, which is neither difficult nor easy.
What's my experience with pricing, setup cost, and licensing?
Salesforce Sales Cloud is an expensive solution.
What other advice do I have?
Salesforce Sales Cloud is deployed on the Salesforce cloud. Our company decided to use Salesforce Sales Cloud because they wanted to upgrade their tech stack, and Salesforce was the safer choice. Salesforce Sales Cloud is easy to maintain.
New users should go through the courses Salesforce provides to understand what they can build and cannot do using the solution. Users should be clear about what they want before using the solution. The mobile accessibility of Salesforce Sales Cloud is easy and has improved over the years.
Overall, I rate the solution an eight out of ten.
One of the best and easy to access product i have ever used
What do you like best about the product?
Automated workflow and process which helps in sales operations efficiently
What do you dislike about the product?
New users will find difficulty to navigate the platform
What problems is the product solving and how is that benefiting you?
platform give 360 degree view for customer interaction
Best suits for your business requirements if it aligns with your sales
What do you like best about the product?
The way it is automated and help us to generate leads and convert it in into opportunities with transparency.
What do you dislike about the product?
Nothing a of now, still exploring and working
What problems is the product solving and how is that benefiting you?
It's solving our crm solutions and fulfilling our clients requirements
I have worked more on LWC and I enojyed working in salesforce.
What do you like best about the product?
You can get everything at one place and easy to take all reports.
What do you dislike about the product?
To be very honest, so far didn't figure out anything which I can mention here.
What problems is the product solving and how is that benefiting you?
As I mentioned we can get all the reports at one place and that benifits a lot. Also, with that many features are there. Easy to create lead and manage tasks.
Great Tool!
What do you like best about the product?
As a daily user of Salesforce Sales Cloud, I like the various options available to me such as Lead Management, Account Management, Opportunity Management where I can enter and save my organisational data which can be accessed by my team. This also helps in maintaining data over time and encourages collaboration. As a manager I am able to use the data for forecasting and creating pipelines
What do you dislike about the product?
Expensive 😅 My company is looking at reduced costs.
What problems is the product solving and how is that benefiting you?
As an IT giant, our company has many prospects that need to be stored somewhere safe and accessible. Salesforce does a fantastic job at that. My data is secure and in great format and can be used later on. It also saves me a lot of time and effort while presenting some analytics to my seniors.
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