Salesforce Sales Cloud has lots of features and capabilities since it allows you to create multiple applications related to business processes and create multiple lighting web components. The tool has multiple new technologies to build applications according to business processes.
Agentforce Sales
Salesforce, Inc.External reviews
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Offers easy integration with third-party products
What is our primary use case?
What needs improvement?
Salesforce's price worldwide is very high. Salesforce's price in the Indian market is also high. The high price of the product is an area of concern where improvements are required. In India, the tool's customers are not very huge or big businesses with big sales revenues, so Salesforce Sales Cloud should work on the price part and make it a low-cost tool for users.
For how long have I used the solution?
I have been using Salesforce Sales Cloud for a year. I am an administrator of the product in my company.
What do I think about the stability of the solution?
It is a very stable solution. You can see in the Gartner Report how Salesforce is capturing the market very quickly at a worldwide level. As per Gartner Report, Salesforce is a leading product in the market.
What do I think about the scalability of the solution?
Scalability-wise, the tool is good. I rate the solution's scalability a nine out of ten.
The number of users of the product totally depends on the user licenses purchased from Salesforce. If you have thousands of users, then you can purchase licenses and provide them with login IDs, after which you can follow the same aforementioned process if you have to deal with 10,000 users. The number of uses of the tool totally depends on the requirements of a business, and I can say that there are no limitations on the number of users who can use the product.
How are customer service and support?
The solution's technical support is poor. Technical support depends on the package a user has taken from Salesforce. The tool has separate technical support packages, such as premium, gold, and some other options. The support one receives depends on the type of support package purchased.
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The ease or difficulty experienced in the setup phase totally depends on the implementation partner. If the implementation partner has experience implementing the solution in a similar set of industries, then the setup phase will be very good since they can easily implement the product anywhere in a few days to three or four months.
The solution is deployed on the cloud.
What about the implementation team?
Whether the product's deployment phase was done in-house or with the help of a third party depends on what the clients want since they have their own set of expectations. It is possible for a company's in-house staff or third-party consultants to help with the deployment process, but it is something that depends on the budget and expectations set by the clients.
What's my experience with pricing, setup cost, and licensing?
The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive.
Which other solutions did I evaluate?
Compared to Salesforce Sales Cloud, there are many solutions in the market, including SAP, Oracle, and Microsoft. Lots of solutions are available on the market, but my company sells products to our customers on the basis of their requirements. My company considers which solutions are good as per the users' expectations, which solution provides a certain level of liberty, and which solutions are good from a price perspective. My company also looks into which solutions are good from an implementation perspective and in terms of support. My company evaluates many factors before choosing a solution.
What other advice do I have?
Salesforce Sales Cloud is useful for managing and tracking our company's sales pipeline since my company is a client of the tool, not a partner or a product company. My company uses Salesforce Sales Cloud as a platform for our sales team so that we can check the productivity and leads and deal with multiple other areas.
The tool has impacted our company's lead generation and conversion, but it all depends on the follow-ups from our end. If anyone from my company does a follow-up with a client for selling any product associated with a particular business segment, then such a person has the liberty to leverage the penetration level, which is very high, and it can definitely impact the conversion from lead to opportunity. In general, everything totally depends on the penetration level.
In terms of the sales forecasting abilities of the product, I would say that the tool has AI-based functionalities, especially since the product is associated with Salesforce Einstein AI Solutions. My company can easily create multiple applications according to business cases and assign different applications to different employees on the basis of rules, so we can define the set of permissions using the tool. My company can easily manage the sales team from the application.
Salesforce's mobile app is useful for on-the-go sales management since it offers online or offline capabilities. The tool's mobile app helps one place orders in remote areas and create leads from remote areas, which are some of the benefits of Salesforce Sales Cloud. Salesforce Sales Cloud offers benefits in areas like reporting, so I can say that the tool has a very good reporting structure with good reporting AI, allowing its users to build reports according to our company's data, which is a big thing for us and it serves as a very good benefit.
Integrating Salesforce Sales Cloud with other Salesforce products or third-party tools has enhanced sales processes, and I can say that it is a very easy process.
I recommend the product to those who plan to use it. Some of my company's leading clients who operate at a global level are moving to Salesforce Sales Cloud.
I rate the product a nine out of ten.
Great user experience at each step
What do you like best about the product?
Effiecient Task management and recording follow ups with prospective clients on a regular basis.
What do you dislike about the product?
Complexity in workflows, need assistance to pull out reports or sutomate data from Gmail.
What problems is the product solving and how is that benefiting you?
Helps me to reduce time by streamlining all lead activity one view and schedule timely follow ups. This has led to increasing my conversion rate by 12% MoM
Fantastic CRM solution for marketing and sales especially for lead converstion
What do you like best about the product?
Lead conversion has never been easy has customization features which makes it a lot better for creating individualized solutions and marketing campaigns
What do you dislike about the product?
Apart from the cost part no other issues and complains
What problems is the product solving and how is that benefiting you?
Conversion of leads and quotes has never been so smooth, I have used a lot of CRM tools but this one has stood first and also customization features available are the best part
System for all
What do you like best about the product?
You can put all the details about accounts in one system. You can also communicate to other employees under the same platform
What do you dislike about the product?
Sometimes it's slow to respond since all the account details are in one system.
What problems is the product solving and how is that benefiting you?
The convenience of not going from one system to another to check account details.
Salesforce personal review
What do you like best about the product?
Overall platform helped in managing the whole process from getting the lead to closing the deal.
What do you dislike about the product?
Pricing could be made more customised based on use and conversion
What problems is the product solving and how is that benefiting you?
Manages evrything from getting the lead, following up with it, tracking the overall communication properly in one platform, thus saving human time and energy.
Salesforce - a complete CRM solution for your Business
What do you like best about the product?
Reports, ease of use, mobile accessibility, visibility for all.
What do you dislike about the product?
High bandwidth requirement. Little confusing and complicated in the beginning
What problems is the product solving and how is that benefiting you?
Reports generation is one of the best features of Salesforce. You can create n number of reports according to your business needs
Best CRM platform
What do you like best about the product?
•Best CRM platform for opportunity campaigning
•Can easily integrate to Excel and ERP softwares
•New version have analytics domain
•Can easily integrate to Excel and ERP softwares
•New version have analytics domain
What do you dislike about the product?
•Lightning version have buggy nature
•Saleforce unlimited edition version lacks new features and will be going away
•Saleforce unlimited edition version lacks new features and will be going away
What problems is the product solving and how is that benefiting you?
As Marketing intern, I was able to contain all opportunity leads in one platform, moreover it is easy to export data in CSV.
Made dashboard for sales revenue and forecasting of cost
Made dashboard for sales revenue and forecasting of cost
Closed more leads than previously
What do you like best about the product?
We are closing more leads than before by automating different process that took human efforts and are repetitive tasks, Our revenue has increased since then as well.
What do you dislike about the product?
I can't find any that i dislike till now
What problems is the product solving and how is that benefiting you?
Lot of human errors has been corrected now by adding validations and proper regular data checks, Also helped in removing duplicacy of the same records to filter out, Overall overview of the performances of our sales rep can be visible in our respective dashboard, Automations tools helps in saving time.
We use to review the user details, past subscriptions, gift codes etc
What do you like best about the product?
All the user info, from the day he started his subscription to all the account changes, payment methods used and gift card users.
What do you dislike about the product?
Better customer support, as they take more time to clarify and sort things.
What problems is the product solving and how is that benefiting you?
It helps us to get the most recent user details, his important account details, account info, payment details, next charge dates, invoices and account history.
The only CRM you will need
What do you like best about the product?
The things i like the most about salesforce are flexibility, transparency and scalibility
What do you dislike about the product?
Limited functionality on mobile app and offline activity
What problems is the product solving and how is that benefiting you?
It is saving time when it comes to filling reports and accessing data on your fingertips
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