Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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A really handy application to manage my case workflow
What do you like best about the product?
The ability to handle my work daily and organize the inquiries from my clients, to provide a nice customer support.
Also it's really multifunctional
Also it's really multifunctional
What do you dislike about the product?
I find it a little bit difficult to use when being a random user
What problems is the product solving and how is that benefiting you?
Any request received on any of our platforms is displayed in Salesforce and offers the possibility to select and handle it, preventing work duplication and enhancing productivity
Quote & Order Automation is truly amazing
What do you like best about the product?
making B2B management easy & robust. This makes Sales/AE's life easy
What do you dislike about the product?
noting as of now. Sales flow is best in Salesforce
What problems is the product solving and how is that benefiting you?
To hold & organise the data from leads is biggest prob & CRM is solving it effectively
Best CRM Platform in the market. A lot can be done with a single tool.
What do you like best about the product?
Features that really interests me using Salesforce Sales Cloud are -
1. Cloud based solution with a mobile app as well
2. Easier to customise the features
3. Easy to use and implement I can say atleast for the basic features
4. Meets our Dashboard and Reporting Requirements.
1. Cloud based solution with a mobile app as well
2. Easier to customise the features
3. Easy to use and implement I can say atleast for the basic features
4. Meets our Dashboard and Reporting Requirements.
What do you dislike about the product?
Complexity of few features should be looked into. It gets very tough to understand those features. Another major downside of Salesforce Sales Cloud is its high cost. Requires training to understand and get familiar with the tool.
What problems is the product solving and how is that benefiting you?
Automating the day to day marketing & sales tasks helped to save a lot of time. Documenting every conversation and emailing them from the CRM itself allowed us to track every conversation with the customers. Also, resolved our marketing campaigns issue as it provides itself within and saved cost by removing the use of Mailchimp. Overall, it has been very effective and helpful.
A very useful tool
What do you like best about the product?
Today I attended a Salesforce event and I was able to get to know the Sales cloud in depth. It seems like a very useful tool, especially its integration with data cloud and Einstein, which I found wonderful and can generate many sales.
What do you dislike about the product?
Probably the price, honestly I am not sure what it is, but I think it might be the main drawback.
What problems is the product solving and how is that benefiting you?
I think it is a tool that, more than solving problems, provides a unique value to organizations because if used correctly and combined with other clouds, you can significantly increase productivity and benefits.
It scales!
What do you like best about the product?
The velocity to implement a solution that would take way longer in any other platform
What do you dislike about the product?
The short limits, for things like API calls or asynx executions. Also, I miss some further customization to standard objectd
What problems is the product solving and how is that benefiting you?
The way to relate and track email communications across several agents and provide visibility to the business
Its a fantastic tool for sales.
What do you like best about the product?
The UI and the easy that you can create and follow yogur customer task and opportunities
What do you dislike about the product?
The price for the licence, its a little bit expensive
What problems is the product solving and how is that benefiting you?
Its helping to follow the sales progress and the customer 360
Administrator of Sales Cloud
What do you like best about the product?
New Einstein Functionalities. Continuous innovation
What do you dislike about the product?
Sometines it is slow for big amount of Product Lines. Salesforce code debug is not so easy
What problems is the product solving and how is that benefiting you?
CPQ , creation of custom Object for specific parts of Business
Very relayable solutions
What do you like best about the product?
Easy to make small programs and always improving
What do you dislike about the product?
Not very flexible in general and hard to work with as developer sometimes
What problems is the product solving and how is that benefiting you?
Help with sales flow
Salescloud in Aon CW Insurance
What do you like best about the product?
Quick and easy to use. Awesome customization
What do you dislike about the product?
Lazy agents, we would like a way to force them
What problems is the product solving and how is that benefiting you?
Increase agent experience. Fully track agent activities. Improve sales.
Time savings for the sales team
What do you like best about the product?
Automation of the team's repetitive tasks
What do you dislike about the product?
Complicated to customize development efforts a lot
What problems is the product solving and how is that benefiting you?
The sales team has to resort to many data sources and take many steps to generate an opportunity. With simplification and automation, we are delivering many hours to the sales team.
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