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Agentforce Sales

Salesforce, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

10,028 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Jon A.

Not a lot wrong with it!

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Once you have been trained up and know how to use SFDC it becomes super useful! The reporting is what i like best about it. The ability to pull a really detailed report to help you get better insight is key to my success on a day to day.
What do you dislike about the product?
It takes a while to learn how to use. Unless you dedicate time to learn how to build dashbaord and reports there isn't a lot of value in it from a reps point of view.
What problems is the product solving and how is that benefiting you?
I have a large TAM and understanding what companies i should be going after can become tough. The ability to pull a detailed report to show me what i should be working and when is key to getting a grip on my TAM.


    Education Management

Sales Cloud Review

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Sales Cloud is a great tool that has great out of the box functionality and also allows complete customization to fit your company's unique needs.
What do you dislike about the product?
Some of the functionality isn't intuitive and has a big learning curve to use properly.
What problems is the product solving and how is that benefiting you?
To give a 360 view of our customers and their related data.


    Government Administration

We also use SF Service Cloud

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Config. Type changes make it easy to customize the platform
What do you dislike about the product?
Some of the features demonstrated at world tour or Dreamforce are not enabled for us.
What problems is the product solving and how is that benefiting you?
Accelerating sales and growth through robust reporting and analysis


    Telecommunications

Excellent software

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
I really like reporting and the number integrations
What do you dislike about the product?
Setup can be complex and keeping data clean is difficult.
What problems is the product solving and how is that benefiting you?
Customer relationships and automations


    Marilyn F.

Intuitive and easy to configure

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Customizable, easy to use, agile and intuitive
What do you dislike about the product?
Customizations are sometimes difficult to implement
What problems is the product solving and how is that benefiting you?
End to end lifecycle management of consumer base for all products and programs from lead to opportunity and aquisition


    Matthew S.

Good product

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
It's easy to manage your leads and customers.
What do you dislike about the product?
If not set up correctly it can be confusing.
What problems is the product solving and how is that benefiting you?
Helping keep track of leads


    Emanuelle M.

Great paltform

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
The interface is smooth and easy to use.
What do you dislike about the product?
The interface could be cleaner and easier to
Navigate
What problems is the product solving and how is that benefiting you?
Tracking engagements with clients


    Andriy S.

Salesforce Sales Cloud is great!

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Sales cloud gives us amazing flexibility and allows to roll out new changes and functionality very fast! It's also very reliable and secure.
What do you dislike about the product?
Sometimes lacking features we need in the reports and lists.
What problems is the product solving and how is that benefiting you?
Tracking opportunities, marketing campaigns, pre pipeline projects.


    Snehith B.

Salescloud is great

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Now with agentforce enabled it is seamlessly tying in customer data
What do you dislike about the product?
Would like to have mcp available within salesforce so that we can flip the agents as we want
What problems is the product solving and how is that benefiting you?
Helps in automation and business pipeline tracking


    Transportation/Trucking/Railroad

Great way to visualise and decide on the best routes

  • April 10, 2024
  • Review provided by G2

What do you like best about the product?
Very interactive and user friendly. Love the experience
What do you dislike about the product?
It can be upgraded for an easy accessible system
What problems is the product solving and how is that benefiting you?
Easy to geocode the addresses