Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Wasn't aware of the out of box capabilities but becoming a fan after DF24
What do you like best about the product?
Lots of potential opportunities for E-commerce
What do you dislike about the product?
That our team cannot or is unable to utilize all the capabilities related to Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
Enabling us to sell our products online via ecommerce. I manage the web production part of it so it keeps me employed. :)
Focused on customer
What do you like best about the product?
The focus on customer and the pace of growth
What do you dislike about the product?
Out of the box option are sometimes trickier to implement
What problems is the product solving and how is that benefiting you?
Unifying the customer view
Overall Solid
What do you like best about the product?
Easy access to maps. Very convenient to find.
What do you dislike about the product?
Loading times were sometimes slow. Interactivity was glitchy at times
What problems is the product solving and how is that benefiting you?
As a consultant, GIS information can be difficult to utilize. Salesforce maps helps make sense of this unique data type.
Learnings
What do you like best about the product?
It is easy to use for the community. Great.
What do you dislike about the product?
There is too much information, so I get confused.
What problems is the product solving and how is that benefiting you?
Financial services
Sales Cloud Review
What do you like best about the product?
It's so easy to create reports! I love the colorful reports and the hovering features.
What do you dislike about the product?
It's not easy to create a report which aggregates the values of things over time. Like a burn down chart.
What problems is the product solving and how is that benefiting you?
It helps us all transparently see eachothers work and celebrate accomplishments
Good experience
What do you like best about the product?
Good appplication and helps us a lot. Helps consolidate our needs
What do you dislike about the product?
Flows can be better with design3d to handle more complex duties.
What problems is the product solving and how is that benefiting you?
Helps without sales needs
We use cadences and they have been very helpful but the upgrade and deployment paths are inefficient
What do you like best about the product?
Increasing our prospect conversion rates
What do you dislike about the product?
Deployment and upgrade paths for cadences.
What problems is the product solving and how is that benefiting you?
Sales cloud helps us better track our customer experiences as they enter our Org as prospects
Experience with sales cloud
What do you like best about the product?
Sales cloud has been integral to my company growing to the position it's in today. It provides industry insights to us that my company can use to make decisions based on data and not rely on instinct.
What do you dislike about the product?
For my domain, there are so many tools it's hard to keep track of which ones to use that fit my companies processes.
What problems is the product solving and how is that benefiting you?
It allows our reps to enter their accounts and oops so the rest of the business can support
Transforming Sales
What do you like best about the product?
streamline lead management, automate tasks, and provide a 360-degree view of customers
What do you dislike about the product?
Have only been using it for a month and haven't had any challenges yet
What problems is the product solving and how is that benefiting you?
Real time analytics
Takes some time to learn but once it’s up and running it’s a great tool.
What do you like best about the product?
Having the ability to see current customer info on the map and rep tracking.
What do you dislike about the product?
There's a learning curve to set up and get people trained on how to use it.
What problems is the product solving and how is that benefiting you?
Our business was all paper before so it's nice to be digital now.
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