Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good solution for our sales team
What do you like best about the product?
The sales cloud works great for our sales organization. It allows us to create different record types to organize the business processes efficiently and manage required fields by sales segment.
What do you dislike about the product?
I think the UI could use some work. It seems like there are a lot of clicks for sales reps and it's not the prettiest or most seamless experience for sales reps.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud allows us to create efficient sales processes for our different sales channels. By the use of record types, we are able to create required fields & build automations to best suit our sales needs.
Most versatile platform for member communication
What do you like best about the product?
As an IT professional Salesforce is the most valuable platform for our business. The platform can be customized and maintained by employees quickly which allows all teams to role out new features quickly.
What do you dislike about the product?
Having to wait for new opportunity features to be available for leads. The wait is usually short but once we see new features my team can't wait to get our hands on them.
What problems is the product solving and how is that benefiting you?
One main function for my credit union is customer support. Our contract center uses Salesforce to services members calling in for account assistance. Right now they have to look up information in eight different systems. We are working hard to consolidate all that data into salesforce so the contact center can work all with Salesforce.
Moving from NetSuite to SalesForce
What do you like best about the product?
User experience and empower people with data and information
To provide useful data and dashboards you have to have high quality data. SalesForce solves this by creating intuitive interfaces for our sales people to provide quality data on leads and customers. When they see this data actually being used and helping them it crates another incentive to provide more.
To provide useful data and dashboards you have to have high quality data. SalesForce solves this by creating intuitive interfaces for our sales people to provide quality data on leads and customers. When they see this data actually being used and helping them it crates another incentive to provide more.
What do you dislike about the product?
Change is always hard. Even though you are not happy with your existing product it is hard to drive change and make people take the time to learn the new platform. We are a new customer so I still don't have realized the limitations and things that we miss. Hopefully none.
What problems is the product solving and how is that benefiting you?
Sharing information on customers to other teams like sales engineering and trust & safety to understand relationship with customer, spend and key stakeholders.
Sales Enablement
What do you like best about the product?
Provides ability to easily to turn prospects into Customers while tracking interactions.
What do you dislike about the product?
To fully enable sellers, you need more than just Sales cloud enabled.
What problems is the product solving and how is that benefiting you?
Transparency throughout the sales process
Sales made easy
What do you like best about the product?
I love that it's super customizable and easy to learn how to use. The support does a great job of training.
What do you dislike about the product?
My issue is that we're using NPSP on top of it so we've had to invest in turning off that functionality. I'd love to experience it wihr that.
What problems is the product solving and how is that benefiting you?
Managing the pipeline, prioritizing opportunities, keeping deals moving.
Excelent software
What do you like best about the product?
It helps me increase sales for my company with an easy experience and great functionalities.
What do you dislike about the product?
I use to have problem with my consultants on how to find some informations, but it was training only.
What problems is the product solving and how is that benefiting you?
It's one place only for our consultants to find everything they need to boost sales.
Attention all small NGOs and NPOs
What do you like best about the product?
The 1% give back on the technology. I have empowered dozens of small nonprofits get best a in class CRM for free or low cost. The platform is unbeatable and gives back!
What do you dislike about the product?
Sales cloud does require a partner to help customize to get the best out of the platform
What problems is the product solving and how is that benefiting you?
My clients need a single lens for there sales data and Salesforce Sales Cloud is a great start. It gives them the basics to start transforming there data into structured analytics
Enabling your Sales Team to sell
What do you like best about the product?
Great CRM giving you a 360 view of your customer from anywhere. It enables the sales team to manage sales from the office or on the move.
What do you dislike about the product?
I would love more seemless integrations with Microsoft teams.
What problems is the product solving and how is that benefiting you?
It's gives our sales team a centralised view of our customers so that they can sell to our customers and collaborate on the sale
Win bigger and faster, and help customers
What do you like best about the product?
Easy to use and robust solution, allows collaboration across the organization
What do you dislike about the product?
Nothing in specific It is challenging to be up to date about all solutions.
What problems is the product solving and how is that benefiting you?
Easy of doing business, collaboration.
Sales cloud makes my life easier
What do you like best about the product?
As an administrator I like how easy it is to update the system to meet my teams business processes. It's really easy to add new features, test, and deploy them to production. And way faster than Oracle Sales Cloud.
What do you dislike about the product?
Salesforce can be an intimidating software to use. There's so much it can do it can be hard to prioritize what the best next step is. There are also instances where it's hard to find what I'm looking for within the system or the error messages I run into don't help me identify what I should change to make something work. I run into this a lot with Flow automation, but I'm looking forward to the Einstein for Flow in the hopes that it will reduce headaches in this area.
What problems is the product solving and how is that benefiting you?
When I started at my company we were having difficulties parsing our sales data to make informed decisions. Once we got things sorted we were able to start looking at our successes and failures and focus our attention on our strengths as a business development team. We also added ways to score our opportunities and make better plans for the future of contract closures. Our teams time management has gotten better too—though we still have a ways to go before that's entirely managed.
showing 2,131 - 2,140