Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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External reviews are not included in the AWS star rating for the product.
Great site to use!
What do you like best about the product?
I like the flow of Salesforce, very useful when it comes to customer support and following up via email. The email portion is very easy to use. Website in general seems user friendly.There are a lot of features that are helpful. I use salesforce every day.
What do you dislike about the product?
There are not a lot of downsides to salesforce ever since they made an update.
What problems is the product solving and how is that benefiting you?
It is solving the issue of having seamless interaction with customer either via chat or email. It is benefiting me as the userflow allows me to get through conversations with no hiccups and in a timely manner.
Always happy to use Salesforce
What do you like best about the product?
1. We can easily customize the platform to meet the needs.
2. it's very automated so we can control the manual error and increase the efficiency.
3. Esaly access the customer information and sales data.
2. it's very automated so we can control the manual error and increase the efficiency.
3. Esaly access the customer information and sales data.
What do you dislike about the product?
1. It is very expensive.
2. Sometimes I feel like it is very complex.
2. Sometimes I feel like it is very complex.
What problems is the product solving and how is that benefiting you?
1. Easily we can manage the customer relationship.
2. We can reduce manual work.
3. Can provide customized services.
2. We can reduce manual work.
3. Can provide customized services.
User-Friendly Interface
What do you like best about the product?
It covers all aspects of the sales process. It provides tools for lead management, opportunity tracking, contact and account management. This comprehensive approach allows us to manage the entire sales pipeline within a single platform.
What do you dislike about the product?
There are occasional delays or slower response times, especially during peak usage times. Occasional performance issues affect user experience.
What problems is the product solving and how is that benefiting you?
Data Security and Compliance Concerns
Best CRM
What do you like best about the product?
There is a short learning curve but once you learn how to use it, it is the best overall for an organization.
What do you dislike about the product?
Learning curve. It can take 4+ hours to really learn. It's best to have a best practice guide for each organization.
What problems is the product solving and how is that benefiting you?
Tracking prospects through the sales cycle. See ROI of marketing dollars.
Using SF Cloud for PRM Experience
What do you like best about the product?
We are able to integrate our PRM partner site to SF. This allows our partners to have real-time, correct data since they view objects within SF.
What do you dislike about the product?
Need more details and use cases for marketing functionalities. Would like to understand all marketing capabilities, that we might not be aware of.
What problems is the product solving and how is that benefiting you?
We're learning more and more about marketing capabilities, which will ultimately support and provide key analytics to our partners.
Unique customer experience
What do you like best about the product?
Ability to generate new opportunities and analyze the likelihood to win. In addition ability to trace the sales performance and target customer as uniquely.
What do you dislike about the product?
Limitation in formula fields that can be defined in report and salesforce report is not easy to customize
What problems is the product solving and how is that benefiting you?
Ability to monitor the pipeline and visibility to win. Visibility to trace the sales performance.
Sales Cloud Review
What do you like best about the product?
Lot of Automation
Good sales lifecycle managment
Account management is good
Good sales lifecycle managment
Account management is good
What do you dislike about the product?
nothing as such complete tool what i feel
What problems is the product solving and how is that benefiting you?
CRM and Managment of Sales activity
Brand new to SF and growing
What do you like best about the product?
I like that the out of the box features can also be customized to fit our business model. We have a very complex business model and being able to customize the features and automations for our users is a helpful component.
What do you dislike about the product?
I'm not fond of the way Campaigns function for Customers. We tend to run our campaigns as "customer based". We were able to create work arounds but our users seem to have a hard time grasping what they need to do.
What problems is the product solving and how is that benefiting you?
We are now able to track the bottom lines of our Opportunities and cross-reference with our invoicing systems and provide that data to non-Salesforce users through a Power Bi display.
Very efficient tool for tax software sales team
What do you like best about the product?
Flexibility when creating opportunities.
What do you dislike about the product?
Licensing is needed for users to see CPQ subscriptions/contracts
What problems is the product solving and how is that benefiting you?
Ability to see a 360 view of the customer
Very useful in managing sales and crm in one area and easy to use
What do you like best about the product?
Sales cloud helps to generate sales 60%faster with its automation and scalable features
What do you dislike about the product?
The costing of sales cloud licenses is bit high for more users.
What problems is the product solving and how is that benefiting you?
Getting the exact data of sales and pining the pain areas that needs to be looked upon so that it can be modified to get best results
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