Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined CRM, User-Friendly and Innovative
What do you like best about the product?
I value Salesforce Sales Cloud's ability to integrate service and sales processes into a unified platform, enhancing visibility across departments. The AI capabilities significantly streamline operations, boosting efficiency for agents. Salesforce stands out as the best choice for enterprise-level CRM. It's also user-friendly with innovative features, and the support team resolves issues promptly, offering a great overall experience.
What do you dislike about the product?
I find that dealing with support tickets can be somewhat challenging, causing some angst even though issues are usually resolved in a decent time for a complex solution like Salesforce. Additionally, I believe there is room for improvement in streamlining data processes, which would be highly beneficial.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud streamlines processes, enhances efficiency with AI, and offers a unified platform connecting service and sales. It's user-friendly once learned, benefiting reps by improving workflow efficiency.
Fast Lead-to-Cash Cycle and Easy Third-Party Integration
What do you like best about the product?
The turnaround time for the lead to cash lifecycle is really short and the ability to plugin and nurture leads with third party apps
What do you dislike about the product?
Not really much as this does offer best on class tool
What problems is the product solving and how is that benefiting you?
Lead nurturing
Lead conversion
Quoting and sales proposals
Pipeline management
Lead conversion
Quoting and sales proposals
Pipeline management
Powerful and Customizable, but Complex and Demanding to Maintain
What do you like best about the product?
I love how customizable Salesforce Sales Cloud is — it can adapt to any business model. The ability to automate complex sales processes with Flows, validation rules, and custom objects makes it extremely powerful. Reporting and dashboards are also great for tracking performance and identifying trends across the pipeline. It’s a complete ecosystem that scales with your business.
What do you dislike about the product?
The platform’s flexibility comes with complexity. It requires ongoing maintenance, and new users often find the interface overwhelming at first. Managing permissions and dependencies (especially across Flows, Apex, and validation rules) can be time-consuming. Additionally, data cleanup and duplicate management still require extra effort or third-party tools.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps businesses centralize their customer data and streamline sales processes in one place. It improves visibility into the entire sales pipeline, automates repetitive tasks, and allows teams to collaborate efficiently. It also provides real-time analytics and dashboards to track performance and forecast revenue more accurately. The biggest benefit is having a unified CRM that supports scalability and customization for any sales organization.
Salesforce Sales Cloud: Centralized Data and Easy Relationship Management
What do you like best about the product?
I like how Salesforce Sales Cloud helps us keep all our jobseekers, partner, and program data in one place. It makes it easy to track interactions, manage relationships, and get a full view of our impact through reports and dashboards.
What do you dislike about the product?
For nonprofits, certain Sales Cloud features are geared more toward corporate sales use cases, so adapting them for nonprofit relationship management sometimes requires extra customization.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us manage relationships, track interactions, and centralize data across teams. It’s made our communication more efficient, improved reporting accuracy, and given leadership real-time visibility into our impact.
Lead Progress: Great Path, No Dislikes
What do you like best about the product?
Lead Progress as a path - easy to know where the clowna are and what they need to be converted
What do you dislike about the product?
Nothing i dislike, thing are getting better and better
What problems is the product solving and how is that benefiting you?
Guiding clients with complex onboarding process
Great Web-to-Lead Features, but Mobile App Needs Work
What do you like best about the product?
Web to lead and converted leads and different opportunity record types
What do you dislike about the product?
The mobile app needs improvement and could be better
What problems is the product solving and how is that benefiting you?
Sales pipeline
Robust and Secure Enterprise CRM
What do you like best about the product?
Salesforce Sales Cloud is a robust, enterprise-grade platform that excels in handling complex business needs while meeting strong compliance and security standards. It offers extensive learning resources, an active community, and deep integrations with other tools.
What do you dislike about the product?
Requires knowledgeable staff to effectively manage and monitor its various components.
What problems is the product solving and how is that benefiting you?
Collaboration between Marketing and Sales and Reporting
Great for Lead and Opportunity Management
What do you like best about the product?
Managing leads and opportunities, as well as streamlining the sales cycle, are key aspects that stand out for me.
What do you dislike about the product?
The representatives are not willing to enter data, which makes it difficult to keep everything current.
What problems is the product solving and how is that benefiting you?
I am working to gain a complete understanding of customers' purchasing habits.
Great for Simple Reports, but Limited in Depth
What do you like best about the product?
Easy to use and build reports for my reps
What do you dislike about the product?
Limited reporting, only allows for 2-3 layers of reporting
What problems is the product solving and how is that benefiting you?
Visibility into pipeline to manage customers
Great Industry Standard, but Occasionallarcy Limiting
What do you like best about the product?
Industry standard setting product, easy to use.
What do you dislike about the product?
Sometimes you'd like to turn off certain features due to customer specific needs
What problems is the product solving and how is that benefiting you?
Tracking our sales / policy pipeline
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